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Job Description
Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:
- Sets up and tears down service stations
- Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
- Provides service within Fairmont and Hotel Standards
- Fosters a welcoming culture
- Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
- Cash Handling
- Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings
- Tailors Service flow to the diner’s needs
- Review daily reports, arrival, VIP, group following up on action items
- Aware of all business within hotel on a daily basis and able to guide guests accordingly
- Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
- Attend to all guest requests, being constantly aware of anticipating guests needs.
- Ensure smooth running of each table.
- Help to ensure the smooth running of all guest’s requirements and needs on each table.
- Clear away any used crockery, cutlery etc.
- On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.
Qualifications
- Minimum 1 year experience in Food and Beverage preferably at a luxury property
- An operational knowledge and proficiency in Point of Sale System an asset
- Excellent written/verbal communication and interpersonal skills
- Strong guest service orientation
- Able to balance a variety of conflicting priorities while providing guest service
Additional Information
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
