Gertrude’s Children’s Hospital, a leading pediatric healthcare institution in East and Central Africa, is inviting applications from qualified, passionate, and analytical professionals for the position of Business Intelligence Analyst. This role is designed for an individual who thrives in a dynamic, data-driven environment and is committed to enhancing healthcare delivery through evidence-based decision-making.
Based in Nairobi, this full-time, onsite role provides an exciting opportunity for a data professional to work at the intersection of healthcare, research, and technology. The successful candidate will be an integral member of the hospital’s information and communications technology (ICT) team, working collaboratively with various departments across the institution.
Introduction to Gertrude’s Children’s Hospital
Gertrude’s Children’s Hospital has earned a reputation for excellence in pediatric care, research, and training. With a deep-rooted mission to improve the health and well-being of children, Gertrude’s combines innovation, compassion, and professional expertise to deliver world-class healthcare services. The hospital maintains a progressive ICT infrastructure and embraces data-centric practices to enhance service delivery and operational efficiency.
As the hospital continues to integrate advanced analytics into its operations, the position of Business Intelligence Analyst is crucial in ensuring that business, clinical, and research decisions are guided by real-time, accurate, and actionable insights.
Position Overview: Business Intelligence Analyst
The Business Intelligence Analyst will serve as a key driver in transforming raw data into strategic insights that influence organizational strategy and operational improvements. Working closely with teams from finance, clinical departments, the Gertrude’s Hospital Foundation, and research units, the BI Analyst will develop and maintain systems, dashboards, and reports that support both tactical and strategic decision-making.
The ideal candidate will be proficient in business intelligence tools, possess strong data management skills, and have the ability to understand and analyze complex healthcare and operational datasets. They will also be responsible for mentoring staff on data literacy, supporting automation initiatives, and ensuring that information systems are optimized for accessibility, scalability, and security.
Key Responsibilities
- Stakeholder Collaboration and Needs Assessment
- Engage with internal stakeholders across various departments, including hospital management, finance, clinical services, the foundation, and research, to identify and understand their data needs.
- Translate stakeholder requirements into BI deliverables, such as interactive dashboards, detailed reports, and performance metrics.
- Develop strong relationships across the organization to foster a culture of data-driven decision-making.
- Data Analysis and Insights Generation
- Apply statistical methods and predictive analytics to analyze healthcare and operational datasets.
- Use data tools and BI software to detect patterns, trends, and anomalies that can inform strategic decisions.
- Deliver insights through clear and compelling data visualizations, executive summaries, and oral presentations to stakeholders.
- Data Management and Process Optimization
- Collaborate within multidisciplinary teams to enhance data management processes, including data collection, cleaning, transformation, storage, and retrieval.
- Identify inefficiencies in current data workflows and propose automation or system redesign solutions.
- Monitor data quality and integrity across systems to ensure consistency and accuracy in reporting.
- Process Improvement and Automation
- Support the hospital’s process improvement agenda by pinpointing areas where manual data handling can be reduced or replaced through automation.
- Implement solutions that streamline the generation and distribution of BI reports.
- Evaluate new BI technologies and methodologies to keep the hospital at the forefront of analytics capabilities.
- Collaboration with ICT and Data Infrastructure Teams
- Work with ICT team members and external vendors to maintain and improve the hospital’s data architecture and infrastructure.
- Ensure smooth integration of data from different systems including electronic medical records (EMR), financial systems, and research databases.
- Assist in the design and management of the hospital’s Data Warehouse, ensuring scalability and optimal performance.
- User Training and Data Literacy Enhancement
- Design and conduct training programs aimed at improving staff competency in data visualization tools like Power BI or Tableau.
- Promote data literacy across the organization by helping staff understand basic data concepts, metrics, and the importance of data in decision-making.
- Provide hands-on support to end-users in accessing and interpreting BI dashboards and reports.
- Documentation and Knowledge Management
- Create and maintain comprehensive documentation on all BI products, including dashboards, reports, and data models.
- Develop user manuals and system usage guides to assist staff in navigating BI tools effectively.
- Ensure proper version control and change tracking for BI assets.
- Technical Support and Issue Resolution
- Respond to BI-related support requests and incident reports escalated by the ICT Support team.
- Troubleshoot technical issues related to data access, dashboard errors, and report inconsistencies.
- Maintain logs of user requests, resolutions, and continuous improvement initiatives.
Required Qualifications, Experience, and Skills
Candidates interested in this role must meet the following qualifications and possess the requisite experience and skill set to be successful in the position:
- A Bachelor’s degree in Business Analytics, Data Science, Information Technology, Computer Science, or any math-focused or related field.
- A minimum of five (5) years’ professional experience as a Business Intelligence Analyst or in a similar data-focused role.
- Excellent communication, documentation, and presentation skills, with the ability to convey complex data concepts to non-technical audiences.
- A self-motivated individual who can thrive in both team settings and when working independently.
- Strong analytical and troubleshooting abilities with a pragmatic, solution-oriented mindset.
- High proficiency in data visualization tools such as Power BI, Tableau, or equivalent.
- Proficiency in Structured Query Language (SQL) and database management systems.
- Experience in managing Data Warehouses, including creating tables, views, procedures, and dimensions.
- Additional experience with predictive analytics and the use of advanced statistical models will be considered an added advantage.
Ideal Candidate Profile
This role is ideal for a data professional who:
- Has a passion for improving healthcare outcomes through data analytics and technology.
- Enjoys working in a collaborative and multidisciplinary environment.
- Has a strong desire to develop impactful business intelligence solutions that directly support patient care and operational efficiency.
- Demonstrates the highest levels of professionalism, confidentiality, and ethical standards in handling sensitive health and operational data.
- Is adaptive, curious, and eager to apply modern tools and methodologies to tackle real-world challenges in healthcare delivery.
Why Join Gertrude’s Children’s Hospital?
Gertrude’s offers a work environment that is not only rewarding but also intellectually stimulating. As a Business Intelligence Analyst, you will be given a platform to innovate, lead analytical initiatives, and contribute meaningfully to a mission-driven organization. The hospital is dedicated to fostering professional development, encouraging continuous learning, and investing in the latest technology to support its goals.
Additionally, you will have the opportunity to make a tangible impact on the lives of thousands of children and families who rely on Gertrude’s for specialized pediatric healthcare.
Application Process
Interested candidates are invited to submit their application, which must include the following:
- A detailed Curriculum Vitae (CV)
- A one-page testimony describing why you believe you are the most suitable candidate for this position
Applications should be submitted through the recruitment portal available at:
https://apps.gerties.org:8073/login
The deadline for submission of applications is July 20th, 2025. Early applications are encouraged as the recruitment process will be conducted on a rolling basis.
Gertrude’s Children’s Hospital is an equal opportunity employer. All applications will be treated with utmost confidentiality. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
If you are passionate about data, committed to continuous improvement, and eager to be part of an institution making a difference in child health, then this role may be your next big step. We look forward to welcoming a new team member who is ready to drive impact through intelligence.
