A reputable and forward-thinking financial institution is seeking highly qualified and motivated professionals to join its expanding team. As part of its mission to strengthen operational excellence and enhance customer service delivery, the institution has announced multiple vacancies across key departments. These open-ended roles offer a unique opportunity for individuals with a passion for excellence, innovation, and integrity to contribute meaningfully to the organization’s continued growth.
The positions are based at the institution’s Head Office and come with competitive benefits and career development prospects. The institution invites applications from dynamic and result-oriented professionals for the following roles:
1. Assistant Manager, Credit Collections
Department: Credit
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Job Summary:
The Assistant Manager, Credit Collections, will play a critical role in managing the collection process to ensure the effective recovery of delinquent accounts in alignment with the organization’s credit policies. The role holder will work closely with the Credit Risk and Retail Banking teams to minimize portfolio at risk (PAR) and maximize recovery rates.
Key Responsibilities:
- Develop and implement efficient collection strategies and action plans for various loan portfolios.
- Analyze aged receivables and recommend remedial strategies for account resolution.
- Supervise, coach, and support collections officers in achieving targets and enhancing performance.
- Liaise with legal teams and external debt collectors for legal recovery and enforcement actions.
- Negotiate and restructure repayment terms with clients where necessary, in line with policy.
- Prepare detailed reports on non-performing loans and collections status for senior management.
- Ensure compliance with regulatory and internal policies during the debt recovery process.
- Provide recommendations for credit process improvement based on collection insights.
- Participate in regular performance reviews and maintain updated records of all collections activities.
2. Senior Officer, Network Technologies
Department: ICT
Band/Level: Senior Officer
Contract Terms: Open-Ended
Location: Head Office
Job Summary:
The Senior Officer, Network Technologies, will be responsible for managing and maintaining the organization’s network infrastructure to ensure availability, reliability, security, and performance of all systems. The position requires a highly skilled ICT professional capable of supporting enterprise-grade networks in a complex environment.
Key Responsibilities:
- Design, configure, implement, and maintain LAN/WAN infrastructure and related networking components.
- Monitor network performance and troubleshoot complex technical issues to ensure minimal downtime.
- Provide expert support for firewalls, routers, switches, VPNs, and intrusion detection/prevention systems.
- Maintain network documentation and configurations to support business continuity and disaster recovery.
- Collaborate with service providers and internal teams to ensure seamless connectivity and support.
- Implement security best practices and support audits to comply with internal ICT policies and industry standards.
- Optimize network efficiency through proactive performance tuning and capacity planning.
- Participate in infrastructure upgrades and projects, ensuring scalability and integration with existing systems.
- Train and mentor junior ICT staff on network best practices and operational procedures.
3. Assistant Manager, Internal Audit
Department: Internal Audit
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Job Summary:
Reporting to the Internal Audit Manager, the Assistant Manager, Internal Audit, will be responsible for conducting independent and objective assessments of the organization’s systems, processes, and controls. The role will provide assurance on governance, risk management, and internal controls to ensure operational efficiency and compliance.
Key Responsibilities:
- Plan and execute audit assignments in accordance with approved audit plans and audit methodology.
- Assess the adequacy, effectiveness, and efficiency of internal controls and risk management processes.
- Identify areas of improvement and provide value-added recommendations for process enhancements.
- Prepare audit working papers and draft audit reports that are clear, concise, and evidence-based.
- Follow up on audit recommendations to ensure timely and effective implementation by management.
- Support the audit team in developing risk-based audit plans and updating audit programs.
- Assist in investigations and special audits, including fraud detection and whistleblower cases.
- Monitor compliance with applicable laws, regulations, internal policies, and ethical standards.
- Promote a culture of accountability and integrity across departments through audit feedback and education.
4. Senior Officer, Retail Recoveries
Department: Credit
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Job Summary:
The Senior Officer, Retail Recoveries, will be responsible for executing strategies to recover delinquent loans in the retail segment. The role involves coordinating collection activities, negotiating repayment arrangements, and ensuring recovery processes are carried out in a professional and legally compliant manner.
Key Responsibilities:
- Oversee the day-to-day operations of the retail recoveries unit, including contact with clients and third-party agents.
- Monitor assigned loan portfolios and identify high-risk accounts requiring urgent intervention.
- Develop client-specific repayment plans and facilitate sustainable recovery arrangements.
- Ensure timely follow-up with clients, maintaining records of all communications and agreements.
- Recommend accounts for escalation to legal or external collections based on established criteria.
- Prepare detailed reports on recovery efforts, success rates, and challenges encountered.
- Provide input to credit risk analysis and recommend policy updates based on recovery experiences.
- Maintain professional communication with customers to uphold the institution’s brand and values.
- Work collaboratively with the Credit, Legal, and Customer Service teams to resolve disputes and recover outstanding amounts.
Why Join Our Team?
The institution offers a dynamic and inclusive work environment that promotes professional development, innovation, and ethical leadership. Successful candidates will benefit from:
- A competitive remuneration package
- Opportunities for training and career progression
- A supportive culture of performance and accountability
- Exposure to transformative projects in the financial services sector
If you are passionate about delivering results, have a strategic mindset, and meet the expectations of the roles listed above, we encourage you to submit your application before the deadline.
Application Deadline: 25 July 2025
