Sidian Bank is pleased to announce multiple career opportunities for passionate, qualified, and results-driven professionals to join its team across various departments and regions in Kenya. As a bank deeply committed to excellence, innovation, and customer-centric service delivery, Sidian continues to build a dynamic workforce to support its strategic growth.
We emphasize that Sidian Bank does not charge any fees at any stage of the recruitment process. All official correspondence regarding these positions is conducted through our official Human Resources email: [email protected].
Applications for the listed vacancies are open until July 31, 2025, with the exception of the Contact Centre Supervisor, which closes on July 20, 2025, and the Open Application, which remains valid until December 31, 2025.
Below is a detailed breakdown of the currently available positions:
1. Sales Representative
Department: Branch Banking
Reports to: Branch Manager
Location: Various Branches
Application Deadline: July 31, 2025
Job Description
The Sales Representative will be responsible for growing the bank’s customer base by proactively identifying and recruiting new customers. The role entails providing financial solutions to potential and existing clients, supporting customer retention efforts, and ensuring cross-selling of banking products and services.
Key Responsibilities
- Prospect and onboard new customers to grow the bank’s portfolio.
- Identify client needs and recommend suitable banking solutions.
- Build and maintain strong client relationships for long-term engagement.
- Promote and cross-sell the bank’s products including accounts, loans, and digital services.
- Achieve set sales targets and contribute to branch performance.
- Handle customer queries and resolve them promptly to enhance satisfaction.
- Maintain client records and prepare daily sales reports.
2. Relationship Manager – Coast Region
Department: Branch Banking
Reports to: Branch Manager
Location: Coast Region
Application Deadline: July 31, 2025
Job Description
The Relationship Manager for the Coast Region will be tasked with growing the bank’s market presence through client acquisition, retention, and cross-selling. The position requires excellent interpersonal and financial advisory skills to drive sustainable business growth.
Key Responsibilities
- Develop and manage a portfolio of high-value clients across the Coast Region.
- Identify financial needs of clients and offer tailored solutions.
- Maintain strong relationships with existing clients to enhance customer loyalty.
- Source new business and facilitate onboarding through targeted outreach.
- Monitor account activities and ensure timely resolution of client issues.
- Work closely with product specialists to deliver value to clients.
- Analyze credit proposals and make appropriate recommendations.
- Meet individual and branch sales and revenue targets.
3. Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Location: Nairobi Region
Application Deadline: July 31, 2025
Job Description
This role involves managing client relationships, identifying new business opportunities, and growing the bank’s portfolio within the Nairobi region. The Relationship Manager must demonstrate deep understanding of financial products and offer personalized banking services.
Key Responsibilities
- Grow the customer base through targeted sales efforts and referrals.
- Conduct regular client visits to identify opportunities for value addition.
- Maintain client satisfaction through high-quality service delivery.
- Understand market trends and leverage them for business growth.
- Prepare periodic reports on performance and customer feedback.
- Coordinate with internal teams to deliver end-to-end banking solutions.
- Ensure compliance with bank policies and regulatory standards.
- Assist in the preparation of credit applications and risk assessments.
4. Branch Manager – Coast Region
Department: Branch Banking
Reports to: Head – Branches
Location: Coast Region
Application Deadline: July 31, 2025
Job Description
The Branch Manager will be in charge of overseeing the entire operations of a designated branch within the Coast Region. The role is critical in driving business development, operational efficiency, staff management, and excellent customer service.
Key Responsibilities
- Lead branch operations and ensure achievement of financial and non-financial targets.
- Manage, train, and motivate branch staff for peak performance.
- Develop strategies to attract and retain customers.
- Build strong relationships with clients and the community.
- Monitor and mitigate operational and credit risks.
- Champion compliance with regulatory and internal guidelines.
- Foster a culture of teamwork and continuous improvement.
- Represent the bank in stakeholder engagements and forums.
5. Branch Manager – Nairobi Region
Department: Branch Banking
Reports to: Head – Branch Banking
Location: Nairobi Region
Application Deadline: July 31, 2025
Job Description
This position requires a dynamic and results-oriented leader to manage a branch within the Nairobi Region. The Branch Manager is expected to provide leadership, grow the branch’s profitability, and enhance customer experience.
Key Responsibilities
- Supervise daily operations of the branch to ensure smooth service delivery.
- Plan and implement strategies to meet sales and profitability goals.
- Promote the bank’s brand and products within the branch’s catchment area.
- Ensure proper credit management and timely recovery of non-performing assets.
- Drive high levels of staff productivity and morale through training and mentorship.
- Maintain internal controls and audit standards within the branch.
- Analyze performance metrics and develop improvement plans.
- Collaborate with head office for resource allocation and policy updates.
6. Contact Centre Supervisor
Department: Customer Experience & Marketing
Reports to: Manager – Customer Experience
Location: Nairobi
Application Deadline: July 20, 2025
Job Description
The Contact Centre Supervisor will oversee the activities of contact centre agents to ensure delivery of exceptional customer service. The ideal candidate must be capable of monitoring performance, handling escalations, and enhancing customer interactions.
Key Responsibilities
- Supervise and support contact centre agents in handling customer inquiries.
- Track key performance indicators such as response time, resolution rates, and call quality.
- Provide coaching and training to ensure team members meet service standards.
- Resolve escalated issues and provide timely feedback to customers.
- Collaborate with other departments to improve service delivery.
- Analyze customer feedback and recommend process improvements.
- Ensure proper documentation and reporting of all customer interactions.
- Participate in the development and implementation of service improvement initiatives.
7. Open Application
Location: Various Locations
Application Deadline: December 31, 2025
Job Description
Sidian Bank invites individuals who may not find a suitable role in the current listings but are interested in future opportunities to submit an open application. This allows potential candidates to express their interest and be considered for roles that match their experience, skills, and ambitions as they arise.
Key Considerations
- Open applications are reviewed and stored in our talent database.
- Candidates will be contacted when positions aligning with their profiles become available.
- All submitted CVs and cover letters should clearly indicate the area of interest (e.g., Finance, IT, Risk, Operations).
- Ensure updated contact information is provided for future communication.
Important Notes for All Applicants:
- Sidian Bank is an equal opportunity employer and encourages applications from all qualified individuals regardless of age, gender, religion, or background.
- The recruitment process is merit-based, and all communication will be conducted via the official HR email: [email protected].
- Applications sent through unofficial channels or involving third-party agents are strongly discouraged.
- Applicants are advised to apply to only those positions that best align with their skills and career objectives.
- Do not respond to recruitment scams or pay any individual or firm claiming to facilitate Sidian Bank recruitment.
To apply, kindly send your updated CV and cover letter clearly indicating the position you are applying for to the official HR email: [email protected] before the stated deadlines.
For general inquiries and future consideration, use the Open Application channel and submit your details by December 31, 2025.
We thank all applicants for their interest in Sidian Bank. Only shortlisted candidates will be contacted for further steps in the recruitment process.