Airtel Africa is a leading provider of telecommunications and mobile money services, with a footprint across 14 countries in Africa. At Airtel, we pride ourselves on being more than just a service provider. We are a dynamic, forward-thinking organization that thrives on innovation, collaboration, and results. Our aim is to transform lives through connectivity, financial empowerment, and inclusive digital services.
We are now looking for a passionate and visionary Head of Product, Airtel Money to join our team in Nairobi, Kenya. This is a senior role for a strategic leader who can drive the design, development, and execution of Airtel Money products to expand our reach and deepen customer impact.
If you are someone who thrives in a fast-paced environment, has a knack for uncovering customer insights, and is motivated by creating meaningful digital solutions at scale, then Airtel is the right place for you.
Why Join Airtel Africa?
At Airtel Africa, we act with purpose and passion. We foster a high-energy environment where creative thinking and innovation are encouraged. Here, you will be part of a team that is not afraid to challenge the status quo, and one that continually seeks to provide inclusive digital and financial services to the millions of people across Africa.
We are driven by a can-do attitude. We roll up our sleeves to win with our customers and help them achieve more in their daily lives. Our entrepreneurial spirit fuels us to anticipate customer needs, adapt to changing environments, and design solutions that are simple, efficient, and transformative.
We believe in diversity and inclusion. We celebrate the unique perspectives and experiences that each team member brings to the table. By choosing Airtel, you choose to be part of a winning team that is passionate about impact and excellence.
Job Title: Head of Product – Airtel Money
Location: Airtel Kenya, Nairobi
Job Type: Full-time
Job Reference ID: 533
Application Deadline: 22 July 2025, 00:15
Role Overview
The Head of Product, Airtel Money will be responsible for leading the full product lifecycle of Airtel Money offerings in Kenya, from ideation to launch and continuous improvement. The ideal candidate will have a strong background in mobile financial services or fintech, with an innovative mindset and a deep understanding of customer needs.
This role requires a strategic thinker who can translate market insights and user feedback into viable digital financial products. You will serve as the voice of the customer and play a pivotal role in aligning cross-functional teams to deliver compelling, compliant, and profitable products.
Key Responsibilities
1. Product Lifecycle Leadership
- Drive the entire product development cycle for Airtel Money products, from concept development to post-launch support.
- Define and refine the product vision and strategy in line with Airtel’s broader business objectives.
- Create clear and actionable roadmaps for new and existing product lines.
2. Customer Research & Market Insight
- Identify customer pain points and market gaps through qualitative and quantitative research.
- Utilize data analytics, surveys, and user feedback to develop customer-centric product ideas.
- Keep abreast of industry trends, customer behavior, and regulatory developments that may impact product strategies.
3. Product Design & Development
- Prepare detailed business cases and product requirement documents that guide design and engineering teams.
- Collaborate with UX/UI teams to develop user stories, wireframes, and mock-ups that reflect customer needs.
- Prioritize product features and enhancements based on customer value, business impact, and feasibility.
4. Go-To-Market Strategy & Execution
- Work closely with marketing, sales, and customer service teams to develop comprehensive go-to-market (GTM) strategies.
- Ensure strong product positioning, messaging, and communication to maximize customer adoption.
- Develop and implement launch plans that include internal readiness, external promotions, and customer education.
5. Cross-functional Collaboration
- Act as a central coordination point across departments including technology, legal, finance, and operations.
- Ensure all stakeholders are aligned with the product vision, strategy, and timelines.
- Foster a collaborative culture that promotes open communication, rapid iteration, and continuous learning.
6. Technology & Engineering Interface
- Collaborate with software development teams to ensure timely and high-quality delivery of product features.
- Participate in sprint planning, reviews, and retrospectives to ensure product objectives are met.
- Address technical constraints and find innovative ways to deliver value to the customer.
7. Product Performance Management
- Monitor and analyze key product performance metrics such as revenue growth, user engagement, retention, and churn.
- Use insights to refine product features, pricing strategies, and user experiences.
- Report regularly to senior leadership on product performance, strategic risks, and opportunities.
8. Innovation and Competitive Analysis
- Stay informed of competitive offerings and differentiate Airtel Money products in the market.
- Leverage emerging technologies and platforms to introduce innovative features that meet future customer needs.
- Experiment with A/B testing and pilot launches to validate product hypotheses and refine strategies.
9. Compliance and Risk Management
- Ensure all product features and processes are compliant with relevant financial, data protection, and consumer regulations.
- Collaborate with legal and compliance teams to assess risk and implement controls where necessary.
- Promote a culture of integrity, transparency, and ethical conduct across the product team.
Key Attributes and Competencies
To excel in this role, the successful candidate should demonstrate the following:
- Customer-Obsessed Mindset: A deep passion for understanding and solving customer problems.
- Agility and Adaptability: Comfortable working in fast-changing environments with evolving priorities.
- Results-Oriented: Strong bias for action and a focus on measurable impact.
- Innovative Thinker: Able to develop creative solutions with limited resources.
- Analytical Acumen: Proficient in data analysis, financial modeling, and business case development.
- Collaborative Leadership: Proven ability to influence and align diverse teams around shared goals.
- Strategic Vision: Capable of balancing short-term execution with long-term product innovation.
Required Qualifications and Experience
- A Bachelor’s degree in Business, Technology, Finance, or a related field. An MBA or equivalent postgraduate qualification is considered an advantage.
- At least 5–7 years of professional experience in product management, with a minimum of 3 years focused on mobile money, digital financial services, or fintech products.
- Demonstrated success in launching and scaling financial or digital products in emerging markets.
- Hands-on experience working in agile product development environments.
- Solid understanding of mobile money ecosystems, digital payments, customer acquisition, and regulatory frameworks in Africa.
Why This Role Matters
The future of financial inclusion in Africa depends on scalable, user-friendly, and secure digital financial services. As Head of Product at Airtel Money Kenya, you will shape products that are directly impacting millions of lives — enabling payments, facilitating trade, supporting entrepreneurship, and improving financial access for underserved communities.
You will not only lead product strategy but also help define what financial empowerment looks like for millions of Kenyans. This role offers the rare opportunity to combine technology, finance, and human-centered design to make a meaningful impact.
How to Apply
If you believe you are the right fit for this role and are ready to take on the challenge of driving financial innovation at scale, we encourage you to submit your application by 22 July 2025.
