Explore Exciting Career Opportunities at Safaricom
Are you ready to shape the future of technology, financial services, and human capital in Kenya and across Africa? Safaricom, Kenya’s leading provider of converged communication solutions, is looking for passionate, driven, and innovative professionals to join our diverse and inclusive team. We are currently recruiting for five key positions across multiple strategic business areas, and we welcome candidates who are ready to lead, collaborate, and create lasting impact. If you thrive in a fast-paced, transformative environment and are excited to contribute to cutting-edge digital and fintech initiatives, we invite you to explore the opportunities below.
1. HR IT Lead
Location: Safaricom Care Centre, Kenya
Posting Date: 16/07/2025
Business Unit: Human Resources Cluster
Category: Trending Role
As the HR IT Lead, you will be responsible for designing, developing, implementing, and maintaining HR technology solutions that optimize business processes and enhance the employee experience. You will lead the integration of human capital management systems with business objectives, manage system upgrades, and ensure compliance with data security standards. This role requires close collaboration with cross-functional teams in HR, IT, and external vendors to align technological solutions with HR strategy.
Key Responsibilities:
- Lead the strategy, design, deployment, and continuous improvement of HR systems and tools.
- Analyze HR data flows, identify inefficiencies, and propose automation and system improvements.
- Serve as a technical liaison between HR and IT, ensuring requirements are clearly documented and executed.
- Manage relationships with HRIS vendors, oversee system implementations, and support users through training and troubleshooting.
- Ensure compliance with data privacy laws and corporate governance standards.
2. CoE Lead, Fintech Platforms
Location: Kenya
Posting Date: 16/07/2025
Business Unit: Financial Services
The Centre of Excellence (CoE) Lead, Fintech Platforms will drive strategic development, enhancement, and innovation of digital financial platforms within Safaricom’s fintech division. This role is key to maintaining platform excellence and ensuring that digital infrastructure supports the delivery of inclusive, scalable, and customer-centric financial services across markets.
Key Responsibilities:
- Own the vision, roadmap, and lifecycle of fintech platforms and ensure alignment with broader business strategy.
- Lead cross-functional squads responsible for the development, integration, and maintenance of fintech systems.
- Provide technical and architectural leadership for platform scalability, security, and performance.
- Establish best practices, governance, and platform standards that foster innovation while ensuring operational stability.
- Collaborate with commercial, regulatory, and product teams to build future-proof digital financial ecosystems.
3. Tribe Lead – Credit
Location: Kenya
Posting Date: 16/07/2025
Business Unit: Fintech Ecosystem
Category: Trending Role
The Tribe Lead – Credit will take ownership of the end-to-end credit product suite across the M-Pesa ecosystem. You will lead agile teams (squads) focused on delivering innovative, inclusive, and commercially viable credit solutions to individuals and enterprises. This leadership role combines strategic vision, business acumen, and delivery oversight, ensuring credit offerings meet customer needs and drive financial inclusion.
Key Responsibilities:
- Define and execute the tribe’s strategic roadmap, focusing on credit products within the digital finance space.
- Lead cross-functional teams across product development, risk, operations, and customer engagement to deliver impactful credit solutions.
- Monitor performance metrics, customer insights, and market trends to iterate and enhance offerings.
- Champion compliance with internal risk controls and external regulatory requirements.
- Build a strong culture of experimentation, agility, and customer-centricity within the tribe.
4. M-Pesa Africa Product Manager – Payment Remittance
Location: Kenya
Posting Date: 14/07/2025
Business Unit: M-Pesa Africa
Category: Trending Role
As Product Manager – Payment Remittance, you will be responsible for leading the planning, development, and optimization of cross-border payment and remittance services. Your primary focus will be to enhance M-Pesa Africa’s value proposition in the remittance space, enabling seamless, affordable, and secure transactions for individuals and businesses across the continent and globally.
Key Responsibilities:
- Drive the strategy, execution, and evolution of remittance products and cross-border payments.
- Collaborate with regional teams, regulators, and payment partners to expand market reach and ensure compliance.
- Monitor and analyze product performance metrics and user feedback to optimize features, pricing, and user experience.
- Champion customer-focused innovation by leveraging data and emerging technologies.
- Partner with commercial and marketing teams to grow user adoption and maximize revenue from remittance services.
5. Join Our Talent Community
Are you passionate about innovation but haven’t found a perfect match among the current vacancies? Safaricom invites skilled professionals from diverse backgrounds to join our Talent Community. Register your interest in future roles and stay updated on upcoming opportunities tailored to your expertise. Whether you’re an early-career professional or a seasoned leader, Safaricom is always on the lookout for top talent committed to creating a connected, empowered Africa.
Why Work at Safaricom?
- Purpose-driven work: Contribute to life-changing innovations that empower communities and transform lives.
- Culture of innovation: Thrive in a creative environment that values new ideas and bold thinking.
- Learning and growth: Access continuous professional development and mentoring opportunities.
- Inclusivity: Be part of a diverse and inclusive workforce that respects all individuals and champions equality.
- Work-life integration: Enjoy flexible work arrangements and a supportive atmosphere that prioritizes your well-being.
