KCB Bank Need Branch Supervisor

by KMax

Branch Supervisor

Duties and Responsibilities:

  • Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
  • Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
  • Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
  • Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Prevent, handle and resolve complaints regarding food quality and service.
  • Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
  • Prevent and resolve personnel problems
  • Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
  • Ensuring that the set SOPs of cash handling are adhered to
  • Taking correct take away orders and ensuring they are correctly dispensed
  • Ensuring prompt billing is done and correct change is given
  • Ensuring delivery orders are prepared and picked on time
  • Suggestive selling products and introduction of new ones to guests
  • Maintaining high hygiene standards at the cashier station
  • Ensure cutlery is wiped, polished and well displayed at the respective stations
  • Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  • Seeks, listens and responds to Guest feedback.

Qualifications

  • Ability to communicate clearly in English.
  • Ability to review  P&L
  • Able to handle money and operate a point-of-sale system
  • Must be prepared to work under pressure.
  • Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
  • Must be result oriented, self-driven, articulate and pro-active.
  • Must have the ability to make quick and sound decisions.

Apply

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