The County Assembly Service Board (CASB) is inviting applications from qualified, dedicated, and self-driven individuals to fill the position of Receptionist II. This role presents an opportunity for individuals passionate about customer service, public engagement, and front-office management to contribute meaningfully to the efficient functioning of the County Assembly’s administrative operations. This is a public service position aligned with national remuneration guidelines and provides a supportive environment to grow professionally within the public sector.
Position Title: Receptionist II
Job Group: J (CASB 10)
Terms of Service: Permanent and Pensionable
Station: County Assembly Headquarters
Remuneration and Benefits
The successful candidate for the position of Receptionist II will enjoy a competitive remuneration package structured in accordance with the guidelines provided by the Salaries and Remuneration Commission (SRC). This includes:
- Basic Salary: Kshs. 33,900 per month
- House Allowance: Kshs. 7,500 per month
- Commuter Allowance: Kshs. 4,000 per month
- Leave Allowance: Kshs. 4,000 (Payable once annually)
- Access to Mortgage and Car Loan Facilities: Subject to SRC guidelines
This attractive compensation package is designed to support the welfare of public officers while fostering an environment that motivates excellent service delivery in the public sector.
Duties and Responsibilities
The Receptionist II will be a key figure in managing the face of the County Assembly by serving as the first point of contact for visitors and internal stakeholders. The role will report to the relevant administrative officer and entails the following core responsibilities:
- Maintaining a Daily Record of Visitors’ Details
The receptionist will be responsible for accurately logging all visitors to the County Assembly premises. This includes collecting essential information such as name, contact details, and purpose of visit in a secure and confidential manner. Maintaining this record supports security protocols and aids in administrative tracking. - Manning the Reception Desk
The receptionist will ensure that the front desk is always manned during official working hours. This includes being punctual, professionally presented, and adequately equipped to handle a variety of reception-related tasks. The individual will be expected to project a courteous and efficient image of the institution. - Maintaining Good Ambience in the Reception Area
Creating a welcoming environment is essential. The receptionist will ensure that the reception area is clean, orderly, and presentable at all times. They will coordinate with cleaning and support staff where necessary and ensure that visitors have a positive first impression of the County Assembly. - Responding to Visitors’ Queries
The successful candidate will handle a wide range of inquiries, both in person and over the phone. They will provide accurate information, address concerns, and, where necessary, refer visitors to the appropriate departments. Strong interpersonal communication skills and knowledge of the Assembly’s services are essential in fulfilling this duty. - Recording and Confirming Visitors’ Appointments
The receptionist will play a vital role in scheduling and confirming appointments. They must liaise with various departments and office holders to ensure that visitors are expected, appointments are honored, and schedules are efficiently managed. Accuracy and discretion are vital for success in this responsibility. - Receiving, Guiding, and Directing Visitors
Upon arrival, visitors will be welcomed by the receptionist and guided to their designated locations. This includes providing directions, offering waiting area services, and notifying relevant staff of visitor arrivals. Ensuring that each visitor’s experience is smooth and respectful is central to this role. - Issuing Visitors’ Passes
In accordance with internal security protocols, the receptionist will issue passes to visitors after verifying their identity and purpose. This process helps to regulate access to the premises and ensures that all guests are identifiable during their time within County Assembly facilities.
Requirements for Appointment
Candidates seeking to apply for the Receptionist II position must meet the following minimum qualifications:
- Academic and Professional Training
- A Diploma in any of the following fields is acceptable: Customer Service, Public Relations, Hospitality Management, Communication Management, Event Management, Front Office Operations, or a related qualification from a recognized institution.
OR - A Certificate in any of the above fields from a recognized institution with at least two (2) years of relevant work experience in a similar front office or customer service role.
- A Diploma in any of the following fields is acceptable: Customer Service, Public Relations, Hospitality Management, Communication Management, Event Management, Front Office Operations, or a related qualification from a recognized institution.
- Educational Background
- A Kenya Certificate of Secondary Education (KCSE) is required as the minimum academic threshold.
- Technical Proficiency
- Possession of a Certificate in Computer Applications from a recognized institution. This ensures the candidate can competently utilize office software and digital tools required in the course of reception duties.
Professional Competencies and Desired Attributes
While not mandatory, successful performance in this role will require the following competencies:
- Excellent verbal and written communication skills
- A courteous and approachable demeanor
- High level of personal integrity and confidentiality
- Ability to manage multiple visitors and prioritize tasks effectively
- Familiarity with basic security protocols in handling visitor access
- Strong organizational and record-keeping abilities
- Initiative and a proactive work ethic
- Capacity to function well under pressure and in a busy environment
Why Join the County Assembly Service Board?
Working for the County Assembly provides a unique opportunity to contribute to the democratic governance and legislative processes of the county. The County Assembly Service Board fosters a professional work environment where employees are empowered to deliver quality services to the public. The Receptionist II role is particularly vital, as it enhances the institution’s image and improves service delivery through effective public engagement at the point of entry.
Additionally, the County Assembly offers a structured career progression framework, regular training opportunities, and a positive organizational culture built around public trust, transparency, and service excellence.
How to Apply
All qualified and interested individuals are invited to submit their applications by the stipulated deadline in accordance with the application instructions provided in the official job advertisement.
