M-KOPA, a pioneering fintech platform operating across Africa, is currently expanding its Nairobi-based eMobility team. With over 1000 employees and a strong presence in the finance and asset-financing sector, M-KOPA continues to revolutionize access to life-enhancing products through digital micropayments. As part of its growth in the electric mobility (eMobility) space, M-KOPA is looking to fill several key positions in its Telesales Department. These opportunities span leadership and entry-level roles and offer a chance to be part of a high-impact, customer-driven team dedicated to expanding access to electric motorbikes and mobility solutions.
Whether you’re a seasoned telesales team leader or an ambitious individual looking to kickstart your career in inbound or outbound telesales, M-KOPA invites you to explore the following exciting roles.
1. Telesales Team Leader – eMobility
Location: Nairobi, Kenya
Employment Level: Director
As a Telesales Team Leader in M-KOPA’s eMobility division, you will lead a dynamic team of telesales representatives who play a critical role in driving customer acquisition for the company’s electric motorbike product line. This role requires an exceptional communicator and motivator, capable of coaching, guiding, and inspiring a team to exceed their targets while maintaining operational excellence and high customer satisfaction standards.
Key Responsibilities:
- Team Leadership and Management:
Provide direct supervision and daily oversight to a team of telesales representatives. Ensure team members understand and adhere to scripts, product knowledge, and compliance standards. - Sales Strategy Execution:
Collaborate with senior management to implement and localize telesales strategies. Align team objectives with broader company goals, particularly around product sales and market expansion in the eMobility vertical. - Performance Monitoring:
Track individual and team performance metrics including conversion rates, call volumes, and customer engagement scores. Provide regular feedback and run coaching sessions to improve performance outcomes. - Training and Development:
Onboard new telesales representatives and provide continuous training on product updates, systems, and selling techniques tailored to the eMobility offering. - Customer Engagement Oversight:
Ensure that the team is engaging with potential and existing customers in a professional, persuasive, and ethical manner. Support the team in resolving escalated customer concerns to ensure a positive experience. - Reporting and Insights:
Maintain accurate records of sales activities and provide reports on KPIs, team achievements, and challenges to senior leadership. Contribute to forecasts and data-driven planning. - Quality Assurance and Compliance:
Enforce standard operating procedures to ensure all calls meet regulatory and quality standards. Conduct regular call audits and implement corrective actions where needed. - Innovation and Process Improvement:
Proactively identify areas for improvement in telesales processes and suggest solutions to optimize efficiency and customer satisfaction.
This position is ideal for a highly motivated individual who enjoys managing people, improving sales techniques, and working in a fast-paced, target-driven environment. The successful candidate will play a key role in driving the adoption of electric mobility solutions across urban and peri-urban areas in Kenya.
2. Telesales Representatives (Outbound) – eMobility
Location: Nairobi, Kenya
Employment Level: Entry Level
M-KOPA is looking for enthusiastic, driven, and persuasive individuals to join the eMobility telesales team as Outbound Telesales Representatives. In this role, you will actively reach out to potential customers, introducing them to M-KOPA’s electric motorbike offerings and helping them understand how to access and finance these products through the company’s digital platform.
Key Responsibilities:
- Customer Outreach:
Conduct outbound phone calls to pre-qualified and cold leads to present M-KOPA’s eMobility products and value propositions. - Sales Pitch Delivery:
Deliver compelling and customized sales pitches that highlight the benefits of electric motorbikes, the financing model, and the positive environmental and economic impacts. - Lead Qualification:
Identify and qualify potential customers based on criteria such as income levels, interest in electric transport, and location. - Follow-Up and Conversion:
Maintain a pipeline of leads and conduct timely follow-ups to improve conversion rates. Update call outcomes and notes in the CRM system to track customer journey stages. - Customer Support:
Address basic questions, handle objections, and refer more complex inquiries to relevant departments or supervisors. - Collaboration:
Work closely with marketing and operations teams to coordinate campaigns and receive updates on stock availability, delivery timelines, and financing options. - Target Achievement:
Meet or exceed assigned call volume and sales conversion targets. Participate in team meetings, performance reviews, and feedback sessions.
This is an ideal role for recent graduates or individuals passionate about sales and clean mobility solutions. It offers an opportunity to learn, grow, and make a real impact on transportation access in Kenya.
3. Telesales Representative (Inbound) – eMobility
Location: Nairobi, Kenya
Employment Level: Entry Level
M-KOPA is also seeking customer-focused individuals to join the eMobility team as Inbound Telesales Representatives. This role involves receiving calls from prospective and current customers interested in M-KOPA’s electric motorbikes. You will provide detailed information, explain financing options, and help guide customers through the application and purchase process.
Key Responsibilities:
- Call Handling:
Respond to inbound calls from customers with inquiries about M-KOPA’s eMobility products, promotions, and services. - Product Presentation:
Clearly explain the features and benefits of the electric motorbikes, including battery range, payment plans, servicing arrangements, and mobile app usage. - Sales Closure:
Convert inquiries into actual sales by guiding callers through the product acquisition journey, from initial interest to completion of required documentation. - Customer Relationship Building:
Maintain a friendly, professional, and supportive tone with every interaction to ensure a positive customer experience that fosters trust and loyalty. - Information Management:
Accurately input customer data and call details into the system. Ensure all interactions are logged for future follow-up and monitoring. - Collaboration and Feedback:
Work with team leads to identify common customer pain points, suggest improvements to scripts, and inform product development teams about recurring questions or issues. - Upselling and Cross-Selling:
Identify opportunities to introduce customers to additional services or related products where appropriate. - Compliance and Quality Assurance:
Follow established scripts and adhere to call quality guidelines to ensure consistency and regulatory compliance.
This role is perfect for individuals with strong communication skills, a customer-centric mindset, and an interest in sustainable transport solutions. You will be the voice of the brand and play a crucial role in influencing customer decisions and satisfaction.
Why Join M-KOPA?
M-KOPA has built its reputation as one of the most innovative and impactful fintech companies in Africa. Employees at M-KOPA enjoy a dynamic workplace that encourages innovation, performance, and professional development. The company provides a mission-driven culture centered around financial inclusion, technology for good, and sustainability.
Working in the eMobility division gives you the opportunity to contribute to Kenya’s green transition by promoting clean transportation options. You’ll be part of a team that values integrity, respect, creativity, and the desire to create real change through accessible financing.
What You Can Expect:
- A collaborative and diverse work environment
- Competitive compensation with performance incentives
- Extensive training and mentoring programs
- Career development and internal growth opportunities
- Access to cutting-edge technology and systems
- The chance to be part of a mission to improve livelihoods and reduce emissions
If you’re looking to grow your career in sales, customer service, or team leadership—while contributing to the adoption of clean, modern electric transport solutions—then M-KOPA’s eMobility telesales roles may be the perfect fit for you.
Application Instructions
Interested applicants are encouraged to visit M-KOPA’s career page or application platform for detailed submission guidelines, eligibility criteria, and deadline information.
