Join I&M Bank – Empower Your Career with a Leading Financial Institution
At I&M Bank, we are driven by a commitment to deliver excellence, innovation, and impactful financial solutions. We believe in nurturing talent and enabling professional growth through meaningful career opportunities. As part of our continued expansion and pursuit of excellence, we are pleased to announce the following exciting openings across our branches and departments in Kenya and Uganda.
If you are passionate about financial services, customer experience, and driving success in a fast-paced environment, we invite you to explore the following opportunities:
1. Senior Associate – Credit Analyst, Asset Finance
Location: Nairobi
Department: Asset Finance
Job Type: Full-Time
Job Description:
As a Senior Associate – Credit Analyst, you will play a pivotal role in evaluating credit applications and ensuring sound risk management in the Asset Finance unit. You will analyze financial statements, assess client risk profiles, prepare credit proposals, and recommend financing solutions aligned with the Bank’s policies.
Key Responsibilities:
- Conduct credit assessments and analysis of Asset Finance applications.
- Prepare and present well-structured credit proposals.
- Monitor asset finance portfolios to identify and mitigate risks.
- Liaise with relationship managers to gather client financials and supporting documentation.
- Ensure compliance with regulatory and internal risk standards.
- Recommend appropriate credit structuring for customers.
2. Branch Operations Manager
Locations: Migori, Bomet, Homabay, Kitengela, Kitui, Nyahururu, Utawala, Cross Road, Valley Arcade
Department: Branch Support
Job Type: Full-Time
Job Description:
We are looking for dynamic Branch Operations Managers to oversee day-to-day operations at our key branch locations. The role requires strong leadership, customer service orientation, and operational excellence to support business growth and maintain branch efficiency.
Key Responsibilities:
- Supervise and coordinate all operational functions at the branch.
- Ensure efficient processing of customer transactions and compliance with internal controls.
- Provide leadership to branch staff and enhance team productivity.
- Manage risk by implementing effective security, compliance, and audit processes.
- Resolve operational and customer service issues in a timely manner.
- Ensure high levels of service delivery and customer satisfaction.
3. Cash Officer
Locations: Migori, Bomet, Homabay, Kitengela, Kitui, Nyahururu, Utawala, Cross Road, Valley Arcade
Department: Branch Support
Job Type: Full-Time
Job Description:
The Cash Officer will manage all aspects of cash operations within the branch, ensuring the accurate processing of cash transactions while maintaining the highest standards of integrity and customer service.
Key Responsibilities:
- Handle cash receipts and payments efficiently and accurately.
- Reconcile cash balances daily and escalate discrepancies.
- Maintain appropriate vault and teller cash limits.
- Ensure compliance with anti-money laundering (AML) and operational guidelines.
- Provide prompt and courteous service to customers.
- Support branch staff in achieving operational excellence.
4. Head of Corporate Banking
Location: Kampala, Uganda
Department: Commercial Banking
Job Type: Full-Time
Job Description:
As the Head of Corporate Banking, you will provide strategic leadership to the corporate banking division in Uganda. You will drive business development, build corporate client relationships, and ensure delivery of innovative financial solutions to large-scale enterprises.
Key Responsibilities:
- Lead the development and execution of the Corporate Banking strategy.
- Manage and grow a high-value corporate portfolio across multiple industries.
- Identify new business opportunities and cross-sell products.
- Oversee credit analysis and ensure prudent risk management.
- Build and mentor a high-performing relationship management team.
- Drive revenue growth and client retention.
5. Contact Centre Officer
Location: Nairobi
Department: Call Center Unit
Job Type: Full-Time
Job Description:
The Contact Centre Officer will be the frontline ambassador of the Bank, handling inbound and outbound customer interactions across multiple channels. You will ensure customer queries are addressed promptly and professionally while upholding the Bank’s service standards.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat platforms.
- Resolve product and service-related issues efficiently.
- Provide accurate information regarding bank services and products.
- Escalate complex issues to relevant departments for resolution.
- Document and track customer interactions in the CRM system.
- Maintain high levels of courtesy, professionalism, and efficiency.
