Poa! Internet is one of Kenya’s most dynamic and fastest-growing Internet Service Providers (ISPs). Founded in 2014, Poa! has remained steadfast in its mission to deliver affordable and accessible internet services to low-income communities across Kenya. The company’s commitment is rooted in a transformative vision—Internet in every home in Africa. With a strong focus on digital inclusion and community empowerment, Poa! is breaking barriers and redefining internet access for underserved populations.
With an ambitious roadmap that includes scaling to more than 150 networks across East Africa, Poa! is now inviting passionate and driven individuals to join its Sales team as Telesales Representatives. This role is integral to our expansion plans, and we are looking for professionals who are motivated by results, energized by customer engagement, and excited to contribute to one of the most innovative companies in the region.
About Poa! Internet
Poa! Internet operates on the core belief that empowering people leads to impactful change. Our company culture is deeply entrenched in our values, which we summarize using the acronym CONNECT:
- Create a better world for the people we serve
- Open our eyes to problems and opportunities
- Never stop learning, never stop moving forward
- Name it, own it, solve it
- Engage with the bigger picture, even in the details
- Care about each other
- Tujienjoy kazini (Let’s enjoy our work)
We are not just building internet infrastructure; we are building inclusive digital communities.
Role Summary
Job Title: Telesales Representative
Location: Nairobi, Kenya
Department: Tele-sales
Reporting To: Tele-sales Team Leader
As a Telesales Representative at Poa! Internet, you will play a central role in accelerating our customer acquisition efforts. Your primary mission will be to exceed sales targets by executing excellent telephone salesmanship, generating leads, conducting prospecting calls, and establishing relationships that lead to customer conversion and referral.
This role is ideal for someone who thrives in a fast-paced, competitive environment and is looking to grow within a company that values personal development and achievement.
Mission Statement for the Role
The mission of this role is to exceed sales numbers through effective telesales strategies, driving the company’s growth by converting leads into loyal customers. This includes initiating calls, closing deals, and creating long-term value through relationship-building and follow-ups.
Key Responsibilities
1. Sales and Lead Generation
- Make outbound calls to prospective customers based on the company’s lead database.
- Clearly articulate Poa!’s value proposition and differentiate our services from competitors.
- Convert cold and warm leads into confirmed sales.
- Work towards achieving and exceeding set monthly targets and quotas.
2. Customer Engagement and Relationship Building
- Develop and maintain positive relationships with prospects and existing customers.
- Address client inquiries effectively and promptly during calls.
- Understand customer needs and align them with the most appropriate service plans.
3. Compliance and Quality Assurance
- Follow the company’s standardized telesales scripts to ensure consistency and brand messaging.
- Adhere to tele-sales compliance guidelines and protocols.
- Maintain a high Quality Assurance (QA) score by following best practices in customer interaction.
4. Sales Process Management
- Ensure that all assigned leads are contacted within the agreed timelines.
- Accurately update customer interactions and lead statuses in the Sales Lead Generation Database.
- Manage sales forecasts and provide credible pipeline updates to the team leader.
- Provide daily/weekly reports on lead conversion progress, challenges, and new opportunities.
5. Payment and Onboarding Support
- Guide customers through the payment process to ensure timely and accurate transactions.
- Work closely with other departments to facilitate smooth onboarding for new clients.
Academic Qualifications
Candidates applying for the position should have one of the following academic credentials:
- Certificate in a relevant field
- Diploma in a relevant discipline
- Bachelor’s degree in a related area
Note: The emphasis is on relevant coursework that supports strong communication, business development, or customer engagement capabilities.
Key Competencies
To be successful in this role, you will need the following competencies:
- Relentless Drive: A strong internal motivation to meet and exceed targets consistently.
- Salesmanship Excellence: Ability to convincingly present products and convert leads into paying customers.
- Forecasting Accuracy: Clear understanding of sales cycles and accurate estimation of conversion rates.
- Pipeline Management: Skills in handling a pipeline of opportunities with appropriate follow-ups.
- Effective Communication: Articulate and persuasive communication, both written and spoken.
- Customer-Centric Approach: A dedication to providing a top-notch customer experience.
Mandatory Experience and Requirements
The following criteria are non-negotiable for consideration:
- Proven experience in tele-sales or phone-based sales within a fast-paced sales environment.
- Demonstrated success in working with and achieving sales targets.
- Proficiency in customer service, with polished telephone etiquette and effective communication skills.
- Strong understanding of telesales tools, CRM systems, and technology platforms used in digital customer engagement.
Compensation and Benefits
At Poa!, we recognize that outstanding performance should be rewarded. The Telesales Representative role comes with a highly competitive compensation package:
- Monthly Retainer: A fixed base salary for financial stability.
- Commission Structure: Attractive performance-based commissions with no caps—your earnings grow with your performance.
- Medical Cover: Comprehensive health insurance for peace of mind.
- Airtime Allowance: Monthly airtime support to enable seamless customer communication.
- Transport Allowance: Monthly transport stipend for work-related commuting.
- Training Allowance: Annual provision for professional development and skills advancement.
Career Growth Opportunities
As one of Kenya’s fastest-scaling ISPs, Poa! offers its team members room for professional development and upward mobility. High performers in telesales have gone on to take up roles in team leadership, business development, and regional management. If you are passionate, goal-oriented, and team-driven, Poa! is the right place for you to flourish.
Work Environment
Poa! offers an exciting and stimulating work culture. Our offices are powered by collaboration, learning, and celebration of success. The Tele-sales Department is designed for ambitious individuals who enjoy challenges and thrive on friendly competition. Regular performance recognitions, skill-enhancement training, and motivational sessions are part of our workplace DNA.
Diversity and Inclusion
Poa! Internet is an equal opportunity employer. We actively encourage women and persons living with disabilities to apply. Our recruitment is strictly based on merit, competence, and the alignment of personal values with our organizational culture.
Application Process
If you are a sales-driven individual looking for a rewarding career with one of Kenya’s most impactful internet service companies, this is your chance. Join us in our mission to provide internet in every home in Africa and make a difference in communities across the continent.
