The insurance industry continues to evolve, with inclusivity and accessibility becoming core elements of modern insurance solutions. CIC Group, a leading provider in the cooperative insurance space, is inviting applications for the position of Principal Officer – Micro Insurance. This senior leadership role is based in Nairobi and is open to both internal and external candidates. The application window closes on August 29, 2025.
The successful candidate will provide strategic, operational, and regulatory leadership to the Micro Insurance segment of the subsidiary. This role places strong emphasis on sustainable growth, regulatory compliance, and alignment with CIC Group’s overall vision. It also prioritizes financial inclusion, customer-centric product design, and the expansion of insurance access to underserved populations across Kenya and beyond.
The Principal Officer position is well-suited for an experienced professional with strong expertise in micro insurance, market development, product innovation, and compliance. The position directly reports to the Group Managing Director & Chief Executive Officer.
Purpose of the Role
The Principal Officer – Micro Insurance will drive the strategic leadership of CIC Group’s micro insurance segment. The role entails creating and executing strategies that not only meet regulatory requirements but also ensure affordable and accessible insurance solutions for low-income and underserved communities. The individual will also be responsible for fostering growth, overseeing product development, ensuring compliance with Insurance Regulatory Authority (IRA) standards, and providing overall leadership to the team and stakeholders involved in the micro insurance unit.
Detailed Job Description
The responsibilities of the Principal Officer are categorized into eight key areas, each contributing to the growth and success of CIC’s micro insurance subsidiary.
A. Strategic Leadership (20% of time)
The role requires the formulation and execution of business strategies aligned with both CIC Group’s vision and the subsidiary’s objectives. This includes identifying trends in the evolving micro insurance market, anticipating risks, and leveraging opportunities to drive innovation.
Key tasks include:
- Designing and implementing the business strategy for micro insurance, ensuring consistency with CIC Group’s broader goals.
- Monitoring emerging market trends and translating them into actionable business opportunities.
- Leading transformation initiatives such as expanding digital insurance solutions, strengthening mobile-based service delivery, and establishing community-based distribution networks.
Through these activities, the Principal Officer will position the micro insurance segment as a key driver of financial inclusion and customer accessibility.
B. Business Growth and Market Development (20% of time)
A major component of this role is expanding CIC Group’s market presence in the micro insurance segment. Growth will be pursued through partnerships, innovative product delivery, and extensive outreach efforts.
Responsibilities include:
- Driving revenue growth, increasing policy uptake, and ensuring consistent market penetration.
- Establishing strategic collaborations with SACCOs, microfinance institutions, NGOs, telecommunications companies, and grassroots organizations.
- Enhancing the affordability and accessibility of products to reach rural and low-income populations.
- Championing CIC Group’s commitment to financial inclusion through product delivery models designed to remove barriers for vulnerable groups.
The Principal Officer will act as a growth catalyst by balancing outreach, affordability, and sustainability.
C. Product Development and Innovation (15% of time)
Developing micro insurance products that are accessible, simple, and compliant with IRA guidelines forms a crucial responsibility of this position.
Key responsibilities include:
- Overseeing the design and pricing of micro insurance products tailored to customer needs.
- Ensuring that products are transparent, easy to understand, and well-suited for the intended market segment.
- Incorporating customer feedback into iterative improvement processes.
- Promoting digital and mobile-friendly product features to enhance adoption among low-income populations.
The Principal Officer will ensure CIC’s products remain competitive, relevant, and practical.
D. Regulatory and Compliance Oversight (15% of time)
Compliance with regulatory frameworks is critical in the insurance sector. The Principal Officer will serve as the designated Principal Officer for Micro Insurance, ensuring alignment with IRA regulations and industry codes of practice.
Responsibilities include:
- Ensuring all products and business activities comply with micro insurance regulatory frameworks.
- Submitting statutory reports to the Insurance Regulatory Authority in a timely manner.
- Maintaining strong professional relationships with regulatory authorities.
- Embedding corporate governance standards within the operations of the subsidiary.
This responsibility ensures the subsidiary remains transparent, accountable, and compliant at all times.
E. Operational Excellence (10% of time)
Operational efficiency underpins sustainability in insurance. The Principal Officer will oversee key processes to ensure smooth business operations and customer satisfaction.
Responsibilities include:
- Managing underwriting, claims processing, and policy administration.
- Developing governance and risk frameworks to protect the subsidiary’s integrity.
- Monitoring service delivery to ensure compliance with customer and regulatory expectations.
- Using performance metrics to identify gaps and make timely improvements.
By upholding efficiency and operational integrity, the Principal Officer will build customer trust and confidence in CIC’s micro insurance services.
F. Financial Management (10% of time)
Strong financial stewardship is central to this role. The Principal Officer will ensure profitability targets are met and resources are allocated effectively.
Key tasks include:
- Developing and monitoring the subsidiary’s budget and business plan.
- Overseeing financial performance to ensure alignment with revenue targets.
- Implementing cost-control measures to enhance sustainability.
- Ensuring accountability in financial management.
This area of responsibility ensures that CIC Group’s micro insurance operations remain financially sound.
G. Stakeholder and Community Engagement (5% of time)
Stakeholder engagement is vital to expanding micro insurance coverage.
Responsibilities include:
- Building strong relationships with community leaders, regulators, and strategic partners.
- Representing CIC Group at industry events, conferences, and policy dialogues.
- Participating in media engagements to enhance awareness of micro insurance products.
This responsibility ensures the subsidiary maintains visibility, relevance, and trust within the community.
H. People Leadership (5% of time)
As a senior leadership role, this position involves developing and mentoring a high-performing team.
Responsibilities include:
- Leading and motivating staff to deliver on strategic objectives.
- Building a customer-focused and performance-driven culture.
- Ensuring succession planning and continuous staff development.
- Fostering a culture of collaboration, accountability, and innovation.
Through effective people leadership, the Principal Officer will shape a team capable of driving sustainable growth.
Key Competencies
The role requires a combination of technical expertise, leadership skills, and market knowledge. The successful candidate will need to demonstrate the following:
- Strong strategic thinking and execution capabilities.
- Deep understanding of micro insurance products, distribution channels, and customer dynamics.
- Commercial acumen and ability to drive revenue and profitability.
- Knowledge of global and regional trends in micro insurance.
- Strong cross-cultural leadership and people management skills.
- Excellent interpersonal, communication, and stakeholder engagement abilities.
- Familiarity with corporate governance and compliance requirements.
- Digital literacy and capacity to integrate technology into insurance delivery models.
CIC Group’s Values
The successful candidate will be expected to align with CIC Group’s values, which guide the company’s culture and operations:
- Integrity – Upholding fairness and transparency.
- Dynamism – Embracing passion and innovation.
- Performance – Ensuring efficiency and results.
- Cooperation – Fostering a cooperative spirit.
These values are central to CIC Group’s mission of providing reliable and customer-centric insurance services.
Application Process
Interested applicants who meet the above mandate are invited to apply strictly through the following portal:
The application should clearly indicate the position being applied for. The deadline for submission is August 29, 2025. Only shortlisted candidates will be contacted. If an applicant has not received communication by September 15, 2025, they are advised to consider their application unsuccessful.
This opportunity is open to both internal and external candidates.
Closing Note
The role of Principal Officer – Micro Insurance at CIC Group offers an experienced professional the opportunity to influence and expand the reach of micro insurance services across Kenya and beyond. The position combines leadership, regulatory oversight, financial management, and innovation to ensure sustainable growth. By aligning strategic objectives with customer needs, the Principal Officer will contribute significantly to CIC Group’s vision of extending insurance coverage to underserved communities.
