Kenya Trade Network Agency (KenTrade) is inviting qualified professionals to apply for various positions across different departments. The organization seeks to strengthen its workforce with individuals who can contribute to its mission of simplifying trade processes, enhancing efficiency, and ensuring the integrity of systems and services provided to stakeholders.
This recruitment drive presents opportunities across leadership, management, technical, and support roles. Each role has specific responsibilities that align with the agency’s mandate. Interested candidates are encouraged to review the detailed job descriptions provided for each position.
1. Director, Trade Facilitation – KTNA 2
The Director of Trade Facilitation is a senior role responsible for overseeing, directing, and managing trade facilitation strategies and operations within the agency.
Key responsibilities include:
- Developing and implementing trade facilitation strategies to enhance efficiency and effectiveness of trade processes.
- Providing leadership in policy formulation, implementation, and monitoring related to trade facilitation.
- Overseeing the design and implementation of projects and programs that simplify trade operations in line with international best practices.
- Coordinating with stakeholders, both locally and internationally, to foster partnerships that support trade facilitation.
- Ensuring compliance with relevant laws, regulations, and policies that govern trade facilitation.
- Managing departmental budgets, resources, and staff to achieve strategic objectives.
- Offering technical guidance and support to management and other departments on trade-related issues.
- Monitoring and evaluating trade facilitation initiatives to measure impact and recommend improvements.
Application deadline: September 09, 2025, at 23:59
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2. Internal Auditor – Information Systems – KTNA 7
The Internal Auditor (Information Systems) provides assurance on the effectiveness of IT controls, security, and information management within the agency.
Key responsibilities include:
- Planning and conducting internal audits of information systems, networks, and applications.
- Assessing the effectiveness of IT control frameworks, risk management strategies, and governance practices.
- Reviewing and evaluating IT policies and procedures to ensure compliance with laws and regulations.
- Identifying vulnerabilities in systems and recommending corrective measures to strengthen security.
- Preparing detailed audit reports that highlight findings, risks, and recommendations.
- Collaborating with IT and management teams to support corrective actions and risk mitigation efforts.
- Conducting follow-up audits to monitor implementation of recommendations.
- Keeping abreast of emerging technologies and advising management on risks and opportunities.
Application deadline: September 09, 2025, at 23:59
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3. Assistant Manager, Risk Management & Compliance – KTNA 4
The Assistant Manager for Risk Management & Compliance plays a pivotal role in safeguarding the agency’s operations and ensuring adherence to regulatory frameworks.
Key responsibilities include:
- Developing, implementing, and maintaining risk management policies and procedures.
- Identifying potential risks across operational, financial, and technical processes, and advising on mitigation measures.
- Ensuring compliance with statutory requirements, internal policies, and international best practices.
- Conducting regular risk assessments and preparing reports for management and the Board.
- Overseeing compliance audits and facilitating external audit reviews.
- Training and sensitizing staff on compliance and risk awareness.
- Maintaining a risk register and monitoring its implementation.
- Supporting management in embedding a culture of compliance and accountability across all functions.
Application deadline: September 09, 2025, at 23:59
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4. Assistant Manager, Human Resource & Administration – KTNA 4
The Assistant Manager for Human Resource & Administration is responsible for implementing HR strategies and ensuring efficient administrative support across the agency.
Key responsibilities include:
- Overseeing recruitment, selection, onboarding, and employee lifecycle management.
- Coordinating performance management processes, staff appraisals, and career development initiatives.
- Managing employee relations, conflict resolution, and disciplinary processes.
- Developing and implementing HR policies aligned with labor laws and organizational objectives.
- Supervising payroll administration, staff welfare programs, and benefits management.
- Coordinating administrative support services such as office management, procurement of office supplies, and facilities management.
- Preparing HR and administrative reports for management and Board review.
- Promoting a positive organizational culture that supports productivity, inclusion, and staff engagement.
Application deadline: September 09, 2025, at 23:59
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5. Quality Assurance Officer – KTNA 7
The Quality Assurance Officer ensures that organizational processes, systems, and outputs meet established quality standards and regulatory requirements.
Key responsibilities include:
- Developing and implementing quality assurance frameworks, policies, and procedures.
- Monitoring and evaluating service delivery processes to ensure compliance with set standards.
- Reviewing internal processes, identifying gaps, and recommending improvements.
- Coordinating quality audits across projects and departments.
- Documenting quality assurance findings and preparing reports for management.
- Training staff on quality control measures and continuous improvement practices.
- Ensuring that customer feedback and complaints are addressed through effective quality systems.
- Supporting certification and accreditation processes as required.
Application deadline: September 09, 2025, at 23:59
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6. Information Security Officer – KTNA 7
The Information Security Officer is tasked with safeguarding the agency’s information systems and ensuring the confidentiality, integrity, and availability of data.
Key responsibilities include:
- Developing and implementing information security policies, standards, and procedures.
- Conducting risk assessments to identify security vulnerabilities and threats.
- Monitoring networks and systems for suspicious activity and responding to incidents.
- Coordinating disaster recovery and business continuity planning for IT systems.
- Advising management on security best practices and emerging threats.
- Conducting regular penetration testing and vulnerability assessments.
- Training staff on information security awareness and cyber hygiene practices.
- Preparing reports on the state of IT security for management review.
Application deadline: September 09, 2025, at 23:59
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7. Customer Service Officer – KTNA 7
The Customer Service Officer is responsible for handling customer inquiries, resolving issues, and ensuring high levels of client satisfaction.
Key responsibilities include:
- Responding to customer queries via phone, email, or in-person interactions.
- Logging and tracking customer complaints and ensuring timely resolution.
- Providing accurate information on agency services, procedures, and requirements.
- Maintaining records of customer interactions and preparing service reports.
- Escalating unresolved issues to relevant departments or supervisors.
- Supporting continuous improvement initiatives based on customer feedback.
- Assisting in the development and implementation of customer service policies.
- Promoting a positive image of the agency by ensuring professional and courteous interactions.
Application deadline: September 09, 2025, at 23:59
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8. Contact Centre Assistant – KTNA 9
The Contact Centre Assistant provides frontline support to customers by handling incoming and outgoing communications effectively.
Key responsibilities include:
- Answering customer calls, responding to inquiries, and directing requests to appropriate departments.
- Assisting in providing information on services, requirements, and processes.
- Logging customer interactions in the system for monitoring and follow-up.
- Supporting outbound campaigns such as surveys, feedback collection, and information dissemination.
- Ensuring compliance with contact centre policies and standards.
- Maintaining confidentiality of customer information.
- Escalating complex or unresolved queries to supervisors for action.
- Contributing to a customer-focused culture within the contact centre team.
Application deadline: September 09, 2025, at 23:59
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Conclusion
Kenya Trade Network Agency (KenTrade) is seeking to recruit professionals across senior, middle management, and support roles in various departments. The positions outlined above represent opportunities for individuals committed to service excellence, compliance, security, quality, and customer satisfaction.
Candidates are encouraged to apply before the deadline of September 09, 2025, at 23:59.
