A leading financial institution is inviting applications from qualified individuals to fill various positions across multiple departments. The bank continues to expand its footprint and deliver tailored banking solutions to customers while investing in talent that drives growth and innovation. These roles provide opportunities to work in diverse environments ranging from consumer banking, corporate and institutional banking, to product innovation, human resources, and operations.
Applicants are encouraged to review the positions carefully, noting the location and expiry dates for applications. The positions are open to individuals seeking long-term career growth in a dynamic organization committed to delivering excellence in financial services.
Branch Manager
Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open-Ended
Location: Kisii
Expiry Date: 02 September 2025
Job Description
The Branch Manager will be responsible for overseeing the day-to-day operations of the branch, ensuring service delivery excellence, and maintaining compliance with the bank’s policies. The role involves leading the branch team in achieving business growth targets, customer acquisition, and retention.
Key duties include:
- Developing and implementing strategies to increase the branch’s profitability and market share.
- Building and nurturing strong relationships with clients, ensuring the highest standards of customer satisfaction.
- Monitoring operational processes to guarantee adherence to internal controls, regulatory requirements, and risk management practices.
- Coaching and mentoring staff to enhance productivity and foster career growth.
- Coordinating with other departments to streamline service delivery and support overall organizational objectives.
Relationship Manager, Business Banking
Department: Business Banking
Band/Level: Manager
Contract Terms: Open-Ended
Location: Nakuru
Expiry Date: 02 September 2025
Job Description
The Relationship Manager, Business Banking, will manage a portfolio of business clients, focusing on providing banking solutions that meet their financial needs.
Key responsibilities include:
- Identifying business development opportunities and tailoring financial products to meet client requirements.
- Building long-term relationships with small and medium-sized enterprises (SMEs) and mid-sized corporate clients.
- Assessing creditworthiness and preparing proposals for financing.
- Monitoring client accounts to ensure repayment schedules are adhered to while mitigating risk.
- Working with internal teams to enhance customer experience and cross-sell banking products.
Senior Relationship Manager, Institutional Banking
Department: Corporate & Institutional Banking
Band/Level: Senior Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
Job Description
The Senior Relationship Manager, Institutional Banking, will play a pivotal role in managing relationships with large institutional clients.
Duties include:
- Developing strategies to grow the institutional banking portfolio.
- Engaging with government agencies, parastatals, and non-governmental organizations to provide customized financial solutions.
- Negotiating and structuring complex financing arrangements.
- Monitoring financial performance of institutional accounts and ensuring compliance with contractual obligations.
- Leading a team of relationship managers and providing technical guidance.
Consumer Banking Officer
Department: Consumer Banking
Band/Level: Officer
Contract Terms: Open-Ended
Location: Nairobi, Nakuru, and Eldoret
Expiry Date: 25 August 2025
Job Description
The Consumer Banking Officer will provide frontline support to retail clients, ensuring excellent customer service and product delivery.
Responsibilities include:
- Assisting clients with account openings, transactions, and product inquiries.
- Promoting and cross-selling consumer banking products such as loans, savings accounts, and digital banking services.
- Supporting branch operations by ensuring timely processing of client requests.
- Handling customer complaints and resolving issues promptly.
- Ensuring compliance with internal policies and procedures in daily activities.
Consumer Banking Relationship Manager
Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 August 2025
Job Description
The Consumer Banking Relationship Manager will focus on building strong client relationships and driving growth in retail banking products.
Key tasks include:
- Managing a portfolio of high-value individual customers.
- Identifying customer needs and recommending suitable financial solutions.
- Enhancing customer loyalty through personalized service and relationship management.
- Collaborating with product teams to design solutions that meet customer expectations.
- Tracking and analyzing client portfolio performance.
Relationship Manager, Elite & Diaspora Banking
Department: Consumer Banking
Band/Level: Chief
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 August 2025
Job Description
This position will focus on managing relationships with elite and diaspora clients who require tailored banking solutions.
Responsibilities include:
- Providing wealth management and investment advisory services.
- Designing customized financial products for diaspora communities.
- Developing strategies to attract and retain high-net-worth individuals.
- Coordinating with international partners to facilitate diaspora transactions.
- Ensuring exceptional client experiences to maintain long-term relationships.
Manager, Core Banking Products
Department: Product & Innovations
Band/Level: Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
Job Description
The Manager, Core Banking Products, will oversee the design, development, and management of the bank’s core financial products.
Duties include:
- Conducting market research to identify product gaps and opportunities.
- Leading product development initiatives to meet evolving customer needs.
- Monitoring product performance and recommending enhancements.
- Collaborating with IT and operations teams to ensure seamless product delivery.
- Training staff on new product features and benefits.
Officer, Account Management Unit
Department: Central Operations
Band/Level: Officer
Contract Terms: Fixed Term Contract
Location: Head Office
Expiry Date: 02 September 2025
Job Description
The Officer, Account Management Unit, will support the operational functions related to account management.
Responsibilities include:
- Opening and maintaining customer accounts in compliance with regulatory requirements.
- Handling account modification requests such as signatory changes or account closures.
- Ensuring data integrity in customer records.
- Providing support for account reconciliation and reporting.
- Coordinating with relationship managers to resolve account issues.
Head of Employee Relations & HR Services
Department: Human Resources
Band/Level: Head
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
Job Description
The Head of Employee Relations & HR Services will lead the human resources operations of the organization, focusing on employee relations and service delivery.
Duties include:
- Developing and implementing employee relations strategies that align with organizational goals.
- Managing employee welfare programs and grievance resolution.
- Overseeing HR operations, including payroll, benefits, and staff records.
- Ensuring compliance with labor laws and HR policies.
- Providing leadership in organizational development and employee engagement.
Assistant Relationship Manager, Institutional Banking
Department: Corporate & Institutional Banking
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
Job Description
The Assistant Relationship Manager will support the institutional banking team in managing client relationships and growing the portfolio.
Key duties include:
- Assisting senior managers in client acquisition and relationship building.
- Preparing credit proposals and supporting documentation.
- Conducting financial analysis for institutional clients.
- Monitoring client accounts for compliance and performance.
- Acting as the first point of contact for client inquiries.
Application Process
Interested candidates are encouraged to apply for the positions that align with their career aspirations before the respective closing dates indicated. Each role requires individuals who are committed, customer-focused, and passionate about delivering banking excellence.
