Officer – Data Centre Operations
Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for the day-to-day ICT data centre’s monitoring, and provide hourly reports on electrical, mechanical and telecommunications systems
Duties and responsibilities
- Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
- Implement basic troubleshooting and resolution of technical issues related to business applications to minimize disruptions.
- Support end-users by answering questions, providing guidance, and helping them utilize the solutions provided.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Troubleshoot minor incidents and system issues and provide basic training to system users, and perform general duties and tasks as assigned by management
- Provide general reports to stakeholders as per the service level agreement.
Person specifications
For appointment to this job, the candidate must have:
A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognised institution
- One(1) year of relevant work experience.
- Proficiency in Computer Applications.
Technical competencies
- Certified Business Analysis Professional CBA
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
