Purpose for the Job
Responding to customer requests, queries and complaints through phone calls, emails, social media, web chat and walk-ins. It involves professional handling of customers by providing exceptional customer service in order to fulfil the agency’s mandate.
Purpose for the Job
Responding to customer requests, queries and complaints through phone calls, emails, social media, web chat and walk-ins. It involves professional handling of customers by providing exceptional customer service in order to fulfil the agency’s mandate.
Contact Centre Assistant (2 posts)
Purpose for the Job
Responding to customer requests, queries and complaints through phone calls, emails, social media, web chat and walk-ins. It involves professional handling of customers by providing exceptional customer service in order to fulfil the agency’s mandate.
Duties and Responsibilities
- Effective management of inbound and outbound enquiries received through
telephone calls, e-mail, SMS; - Ensuring that all customers’ queries are addressed according to the KenTrade
customer service charter; - Ensuring complaints or compliments are captured in the system and escalated
to Subject Matter Experts within agreed timelines;
Minimum Academic, Professional Qualifications and Experience
i. Diploma in relevant field
ii. Meets provision of chapter six of the Constitution
