The banking industry continues to evolve rapidly, driven by customer expectations, innovation, and the growing demand for personalized financial solutions. As part of this transformation, a leading financial institution is seeking highly motivated professionals to join its expanding teams across various departments. With open-ended and fixed-term opportunities available, these positions span across consumer banking, corporate and institutional banking, product development, central operations, and human resources.
This recruitment drive aims to attract experienced managers, officers, and specialists who are ready to contribute their expertise toward delivering exceptional services and driving business growth. Each position comes with unique responsibilities and the opportunity to work in dynamic environments, whether in regional branches or at the head office.
Below are the detailed job descriptions for the available roles.
Branch Manager – Consumer Banking
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Kisii
Expiry Date: 02 September 2025
The Branch Manager will be responsible for overseeing the overall performance and operations of the Kisii branch. This includes leading sales, service delivery, and operational efficiency while ensuring compliance with internal policies and external regulations.
Key responsibilities include:
- Driving branch business growth through customer acquisition and retention.
- Leading, coaching, and motivating branch staff to achieve set performance targets.
- Managing branch operations to ensure high levels of customer satisfaction.
- Safeguarding the bank’s assets by enforcing strong risk management practices.
- Building strong community relations to enhance the branch’s visibility and market presence.
Relationship Manager – Business Banking
Band/Level: Manager
Department: Business Banking
Contract Terms: Open-Ended
Location: Nakuru
Expiry Date: 02 September 2025
The Relationship Manager will develop and manage business banking portfolios in Nakuru, focusing on small and medium enterprises. The role will involve client relationship management, cross-selling financial products, and supporting businesses in accessing tailored financial solutions.
Key responsibilities include:
- Managing a portfolio of SME clients, ensuring service excellence.
- Identifying opportunities for cross-selling business banking products.
- Conducting financial analysis to provide tailored lending solutions.
- Ensuring compliance with credit policies and risk management frameworks.
- Establishing partnerships with local business networks to expand market penetration.
Senior Relationship Manager – Institutional Banking
Band/Level: Senior Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
This role is responsible for managing key institutional client relationships at the head office level. The Senior Relationship Manager will focus on providing strategic financial solutions to large organizations, government bodies, and NGOs.
Key responsibilities include:
- Developing and executing strategies for institutional client acquisition and retention.
- Serving as the primary point of contact for high-value institutional clients.
- Structuring complex financial products that align with client needs.
- Coordinating with internal teams to deliver end-to-end solutions.
- Monitoring portfolio performance and ensuring compliance with banking policies.
Consumer Banking Officer
Band/Level: Officer
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi, Nakuru, Eldoret
Expiry Date: 25 August 2025
The Consumer Banking Officer will focus on frontline customer service and sales support. This role is critical in ensuring customers receive excellent service and access to appropriate financial products.
Key responsibilities include:
- Providing day-to-day banking services to customers.
- Supporting the sales team in cross-selling and upselling consumer banking products.
- Handling customer inquiries, complaints, and service requests efficiently.
- Assisting in branch operations to ensure smooth customer experiences.
- Promoting banking services within assigned regions to increase client base.
Consumer Banking Relationship Manager
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 August 2025
The Consumer Banking Relationship Manager will manage client relationships within consumer banking, focusing on high-net-worth individuals and retail customers. The role involves ensuring tailored financial services are delivered effectively.
Key responsibilities include:
- Building strong, long-term relationships with clients.
- Offering tailored banking solutions to meet client needs.
- Achieving business growth through portfolio expansion.
- Coordinating with product teams to deliver innovative banking services.
- Monitoring client satisfaction and addressing concerns proactively.
Relationship Manager – Elite & Diaspora Banking
Band/Level: Chief
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 August 2025
This position focuses on servicing elite clients and the diaspora market. The Relationship Manager will provide specialized financial solutions while strengthening ties with clients both locally and abroad.
Key responsibilities include:
- Developing banking solutions tailored for elite and diaspora clients.
- Managing high-value client portfolios to ensure satisfaction and retention.
- Coordinating with international banking partners to enhance diaspora services.
- Driving revenue growth through targeted product offerings.
- Building trust-based relationships with affluent customers.
Manager – Core Banking Products
Band/Level: Manager
Department: Product & Innovations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
The Manager will oversee the development and management of core banking products. This includes ensuring product competitiveness, compliance, and alignment with market demands.
Key responsibilities include:
- Designing, reviewing, and enhancing banking products.
- Conducting market research to identify new product opportunities.
- Collaborating with IT and operations to support product implementation.
- Monitoring product performance and profitability.
- Driving product innovation in line with emerging customer needs.
Officer – Account Management Unit
Band/Level: Officer
Department: Central Operations
Contract Terms: Fixed-Term Contract
Location: Head Office
Expiry Date: 02 September 2025
The Account Management Officer will support the central operations team in managing account-related activities. This role ensures accuracy, compliance, and efficiency in the bank’s account management systems.
Key responsibilities include:
- Managing customer account opening and maintenance processes.
- Ensuring compliance with KYC and regulatory requirements.
- Addressing account discrepancies in coordination with relevant departments.
- Supporting digital account management initiatives.
- Maintaining accurate and up-to-date records in the core banking system.
Head of Employee Relations & HR Services
Band/Level: Head
Department: Human Resources
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
The Head of Employee Relations & HR Services will lead the human resources function, focusing on employee engagement, labor relations, and HR service delivery.
Key responsibilities include:
- Developing and implementing HR strategies aligned with business objectives.
- Managing employee relations and ensuring compliance with labor laws.
- Overseeing HR operations, including payroll and benefits administration.
- Supporting organizational change initiatives.
- Building and maintaining positive workplace culture.
Assistant Relationship Manager – Institutional Banking
Band/Level: Assistant Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 September 2025
The Assistant Relationship Manager will support senior managers in handling institutional client accounts. The role involves providing service support and assisting in the execution of banking solutions.
Key responsibilities include:
- Assisting in managing institutional client portfolios.
- Supporting the structuring of financial products for large organizations.
- Preparing client reports and documentation.
- Ensuring compliance with internal policies and regulatory frameworks.
- Coordinating with internal departments to deliver timely client solutions.
Conclusion
These opportunities represent significant career growth for professionals eager to work in an innovative banking environment. With roles spanning from entry-level officer positions to head-level leadership, candidates have a wide range of opportunities to apply their expertise, contribute to organizational success, and grow in their careers.
