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Job Description
To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch
Qualifications
Type of Qualification: First degree
Experience Required
3 years
- Experience within a contact centre environment.
- Experience of the bank’s products, processes and systems.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Making Decisions
- Meeting Timescales
- Producing Output
Technical Competencies:
- Email Management Software Proficiency
- Communication Tools
- Effective Communication
- Basic Computer Troubleshooting
- Problem-Solving
- Organization and Time Management
- Customer Service Orientation
- CRM System Knowledge
