Career Opportunities at SBM Bank Kenya
SBM Bank Kenya is part of the SBM Group, a leading financial institution with a strong footprint in Africa and Asia. Guided by our mission to create long-term value for our clients, employees, and communities, we are committed to delivering excellence in banking services.
As we continue to grow, we are seeking talented, motivated, and customer-focused professionals to join our dynamic team. We are currently recruiting for multiple positions across different departments. Each role provides an exciting opportunity to contribute to SBM Bank’s vision of becoming the bank of choice for individuals, businesses, and institutions.
Available Job Opportunities
1. Branch Manager
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Kisii
Expiry Date: 02 Sep 2025
Job Description:
The Branch Manager will lead the Kisii branch team in delivering superior customer service, growing the branch portfolio, and ensuring operational efficiency. Responsibilities include:
- Overseeing day-to-day branch operations and ensuring compliance with policies.
- Driving business growth through customer acquisition and retention.
- Leading, coaching, and motivating branch staff.
- Managing branch risks and ensuring audit readiness.
- Developing relationships with key customers and the local community.
2. Relationship Manager, Business Banking
Band/Level: Manager
Department: Business Banking
Contract Terms: Open-Ended
Location: Nakuru
Expiry Date: 02 Sep 2025
Job Description:
The Relationship Manager will build and manage a portfolio of business banking clients in Nakuru. Key duties include:
- Identifying and acquiring new business clients.
- Providing tailored financial solutions to SMEs and mid-sized businesses.
- Managing credit applications and monitoring portfolio performance.
- Deepening client relationships to maximize revenue opportunities.
- Promoting business banking products across the region.
3. Senior Relationship Manager, Institutional Banking
Band/Level: Senior Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 Sep 2025
Job Description:
The Senior Relationship Manager will focus on building strong partnerships with large institutions, corporates, and government entities. Responsibilities include:
- Developing and managing a portfolio of institutional clients.
- Structuring financial solutions that address client needs.
- Driving revenue through cross-selling corporate products and services.
- Coordinating with product teams to deliver seamless solutions.
- Maintaining compliance with institutional banking regulations.
4. Consumer Banking Officer
Band/Level: Officer
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi, Nakuru & Eldoret
Expiry Date: 25 Aug 2025
Job Description:
The Consumer Banking Officer will support retail banking operations by managing client accounts and promoting consumer products. Duties include:
- Assisting customers with account opening, transactions, and queries.
- Cross-selling consumer banking products.
- Providing frontline support and enhancing customer experience.
- Handling daily operations in compliance with policies.
- Supporting digital banking adoption among clients.
5. Consumer Banking Relationship Manager
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 Aug 2025
Job Description:
The Consumer Banking Relationship Manager will focus on developing and managing high-value retail client portfolios. Responsibilities include:
- Building strong client relationships and offering financial solutions.
- Cross-selling banking products to maximize customer value.
- Growing and maintaining a profitable consumer banking portfolio.
- Delivering personalized customer service and account management.
- Working closely with branch teams to meet business targets.
6. Relationship Manager, Elite & Diaspora Banking
Band/Level: Chief
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Nairobi
Expiry Date: 25 Aug 2025
Job Description:
The Relationship Manager will manage elite and diaspora clients by offering premium banking services. Duties include:
- Providing personalized financial advisory to high-net-worth individuals.
- Designing and implementing tailored solutions for diaspora clients.
- Ensuring a superior customer experience and loyalty.
- Identifying opportunities for cross-selling elite banking products.
- Building and nurturing long-term elite client relationships.
7. Manager, Core Banking Products
Band/Level: Manager
Department: Product & Innovations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 Sep 2025
Job Description:
The Manager, Core Banking Products will oversee the development, enhancement, and management of core banking products. Key duties include:
- Designing and implementing competitive banking products.
- Managing product life cycles and performance monitoring.
- Collaborating with marketing teams to promote new products.
- Conducting market research to identify emerging trends.
- Driving product innovation aligned with customer needs.
8. Officer, Account Management Unit
Band/Level: Officer
Department: Central Operations
Contract Terms: Fixed Term Contract
Location: Head Office
Expiry Date: 02 Sep 2025
Job Description:
The Officer in the Account Management Unit will manage back-office operations related to account maintenance. Duties include:
- Opening, updating, and closing accounts in line with policies.
- Maintaining accurate account records and documentation.
- Supporting branches with account-related queries.
- Ensuring compliance with regulatory requirements.
- Monitoring and reporting on account management activities.
9. Head of Employee Relations & HR Services
Band/Level: Head
Department: Human Resources
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 Sep 2025
Job Description:
The Head of Employee Relations & HR Services will provide leadership in HR policy development, employee engagement, and workplace relations. Responsibilities include:
- Overseeing employee relations strategies to foster a positive work culture.
- Managing HR operations, including payroll, benefits, and compliance.
- Leading grievance handling, conflict resolution, and disciplinary processes.
- Designing employee engagement programs to improve retention.
- Supporting strategic HR projects across the organization.
10. Assistant Relationship Manager, Institutional Banking
Band/Level: Assistant Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 02 Sep 2025
Job Description:
The Assistant Relationship Manager will support the institutional banking team in managing client relationships and driving business growth. Duties include:
- Assisting in client onboarding and account management.
- Preparing credit proposals and client documentation.
- Supporting senior relationship managers with portfolio management.
- Coordinating with internal teams to deliver client solutions.
- Monitoring client satisfaction and addressing queries promptly.
Why Join SBM Bank Kenya?
At SBM Bank Kenya, you will be part of a dynamic, innovative, and customer-focused organization that values professionalism, collaboration, and impact. We invest in our people by providing opportunities for career growth, continuous learning, and exposure to diverse banking functions. Our culture promotes teamwork, integrity, and a commitment to excellence.
