The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 with the core mandate of providing financial risk protection to Kenyan residents through equitable access to quality healthcare. The Authority administers the Social Health Insurance Fund, the Primary Healthcare Fund, and the Emergency, Chronic, and Critical Illness Fund in collaboration with diverse stakeholders.
In pursuit of strengthening institutional capacity and fulfilling its mandate, the SHA Board is inviting applications from visionary, result-oriented, and experienced professionals for the following positions.
Re-advertisement: Director, Internal Audit | SHA/164/2025
Term: Contract | Positions: 1
The Director, Internal Audit will be responsible for providing independent, objective assurance and advisory services designed to add value and improve the Authority’s operations. This role entails evaluating the adequacy and effectiveness of governance, risk management, and control processes. Duties include overseeing internal audit planning, reviewing systems and processes for compliance with applicable laws and policies, preparing audit reports for the Board and management, following up on the implementation of audit recommendations, and providing professional advice on risk mitigation. The position demands strategic leadership in building a strong internal audit function that promotes accountability, efficiency, and transparency.
Principal Registration and Compliance Officer | SHA/165/2025
Term: Permanent and Pensionable | Positions: 4
The officer will be charged with overseeing member registration processes and ensuring compliance with the provisions of the Social Health Insurance Act. Responsibilities include developing strategies to enhance registration, monitoring compliance by individuals and organizations, conducting inspections and investigations, enforcing compliance measures, and providing regular reports to management. The role also entails stakeholder engagement to build awareness on registration obligations and collaborating with enforcement agencies where non-compliance is identified.
Principal Provider Management Officer | SHA/166/2025
Term: Permanent and Pensionable | Positions: 2
This position will focus on provider relations and contractual management. The officer will be responsible for accrediting healthcare providers, negotiating service-level agreements, monitoring provider performance, and ensuring adherence to established standards of care. Additional responsibilities include resolving provider-related disputes, conducting periodic facility assessments, and supporting the continuous improvement of service delivery across contracted facilities.
Principal Benefits Management Officer | SHA/167/2025
Term: Permanent and Pensionable | Positions: 2
The role involves designing, reviewing, and implementing benefits packages under the Social Health Insurance framework. The officer will ensure that benefit packages meet population health needs, align with fiscal sustainability, and comply with policy directives. Key tasks include benefits costing, policy analysis, claims adjudication oversight, and coordination with providers to ensure timely benefits delivery.
Principal Funds Management Officer | SHA/168/2025
Term: Permanent and Pensionable | Positions: 6
The officer will oversee prudent management of funds under SHA. Duties include budgeting, cash flow forecasting, fund disbursement oversight, monitoring investment performance, and reporting on fund utilization. The role requires maintaining compliance with statutory financial management guidelines while ensuring transparency, accountability, and sustainability of health financing resources.
Principal Finance and Accounts Officer | SHA/169/2025
Term: Permanent and Pensionable | Positions: 2
The role entails supervising financial accounting and reporting functions. Responsibilities include preparation of financial statements, overseeing accounts payable and receivable, reconciling accounts, supporting audits, and ensuring compliance with International Public Sector Accounting Standards. The officer will also guide junior staff in the finance department and ensure timely submission of financial reports.
Principal Information Communication Technology Officer | SHA/170/2025
Term: Permanent and Pensionable | Positions: 1
This role will lead ICT strategy and operations at SHA. Duties include managing ICT infrastructure, developing and implementing ICT policies, overseeing system security, ensuring continuity of ICT-enabled services, and supporting digital transformation initiatives. The officer will also supervise software development, data management, and ICT user support services.
Principal Officer, Legal Services | SHA/172/2025
Term: Permanent and Pensionable | Positions: 3
The officer will provide legal advice, support contract management, ensure compliance with statutory requirements, and represent SHA in legal proceedings. Responsibilities include drafting legal documents, guiding management on legal risks, participating in negotiations, and coordinating with external counsel where necessary.
Principal Planning and Linkages Officer | SHA/173/2025
Term: Permanent and Pensionable | Positions: 2
This officer will be responsible for institutional planning and fostering linkages with stakeholders. Duties include developing strategic and annual work plans, preparing performance reports, coordinating with development partners, and facilitating stakeholder forums.
Principal Human Resource and Development Officer | SHA/174/2025
Term: Permanent and Pensionable | Positions: 2
The officer will oversee HR planning, recruitment, performance management, employee relations, and training. Responsibilities include developing HR policies, coordinating staff welfare programs, conducting training needs assessments, and ensuring compliance with labor laws.
Principal Administration Officer | SHA/175/2025
Term: Permanent and Pensionable | Positions: 2
The officer will manage general administrative services, including office management, transport services, and security. Responsibilities include overseeing office supplies, coordinating logistics for events, maintaining physical assets, and supervising administrative staff.
Principal Internal Auditor | SHA/176/2025
Term: Permanent and Pensionable | Positions: 3
The officer will undertake internal audits across SHA functions to ensure compliance, efficiency, and value for money. Responsibilities include planning audits, preparing audit reports, following up on audit recommendations, and advising management on risk management measures.
Principal Corporate Communications Officer | SHA/177/2025
Term: Permanent and Pensionable | Positions: 1
This position will focus on institutional communication and public relations. Duties include developing communication strategies, managing media relations, drafting press releases, overseeing publications, and coordinating corporate branding.
Principal Customer Experience Officer | SHA/178/2025
Term: Permanent and Pensionable | Positions: 1
The officer will ensure that SHA delivers excellent service to members. Responsibilities include managing customer feedback systems, monitoring service quality, developing customer service policies, and coordinating resolution of customer complaints.
Principal Supply Chain Management Officer | SHA/179/2025
Term: Permanent and Pensionable | Positions: 2
The officer will oversee procurement planning, tendering processes, contract management, and supplier evaluation. Duties include ensuring compliance with the Public Procurement and Asset Disposal Act and supporting transparency in procurement operations.
Principal Office Administrator | SHA/180/2025
Term: Permanent and Pensionable | Positions: 1
The officer will handle high-level office management, including managing correspondences, organizing meetings, overseeing filing systems, and coordinating schedules for senior management.
Principal Records Management Officer | SHA/181/2025
Term: Permanent and Pensionable | Positions: 1
The officer will manage institutional records, ensuring systematic creation, storage, retrieval, and disposal of records. Duties include digitizing records, maintaining archives, and ensuring compliance with records management standards.
Senior Registration and Compliance Officers | SHA/182/2025
Term: Permanent and Pensionable | Positions: 99
These officers will support registration and compliance monitoring by processing applications, updating member databases, conducting inspections, and providing compliance reports.
Senior Provider Management Officer | SHA/183/2025
Term: Permanent and Pensionable | Positions: 2
The officers will support accreditation, provider performance monitoring, and facility inspections.
Senior Benefits Management Officer | SHA/184/2025
Term: Permanent and Pensionable | Positions: 2
The officers will administer benefits packages, process claims, and monitor benefits utilization trends.
Senior Claims Management Officer | SHA/185/2025
Term: Permanent and Pensionable | Positions: 96
The officers will verify claims, detect fraud, ensure timely payment, and maintain claims databases.
Senior Funds Management Officer | SHA/186/2025
Term: Permanent and Pensionable | Positions: 6
The officers will support fund allocation, monitoring, and reporting functions.
Senior Finance and Accounts Officer | SHA/187/2025
Term: Permanent and Pensionable | Positions: 4
The officers will handle accounts preparation, reconciliations, and support external audits.
Senior Information Communication Technology Officer | SHA/188/2025
Term: Permanent and Pensionable | Positions: 3
The officers will support ICT operations, network management, user support, and data systems maintenance.
Senior Legal Officer | SHA/189/2025
Term: Permanent and Pensionable | Positions: 2
The officers will draft legal documents, review contracts, and provide legal support to departments.
Senior Planning and Linkages Officer | SHA/190/2025
Term: Permanent and Pensionable | Positions: 4
The officers will prepare departmental plans, coordinate partnerships, and prepare monitoring reports.
Senior Human Resource Management and Development Officer | SHA/191/2025
Term: Permanent and Pensionable | Positions: 1
This officer will support HR functions, including staff development, recruitment, and HR policy implementation.
Senior Administration Officer | SHA/192/2025
Term: Permanent and Pensionable | Positions: 1
The officer will coordinate office administration, logistics, and facilities management.
Senior Internal Auditor | SHA/193/2025
Term: Permanent and Pensionable | Positions: 4
The officers will carry out audit assignments, prepare reports, and track implementation of recommendations.
Senior Corporate Communications Officer | SHA/194/2025
Term: Permanent and Pensionable | Positions: 2
The officers will manage media relations, publications, and digital communication platforms.
Senior Customer Experience Officer | SHA/195/2025
Term: Permanent and Pensionable | Positions: 2
The officers will oversee customer service desks, resolve complaints, and monitor service delivery.
Senior Supply Chain Management Officer | SHA/196/2025
Term: Permanent and Pensionable | Positions: 2
The officers will manage procurement processes, tender evaluations, and supplier relations.
Senior Office Administrator | SHA/197/2025
Term: Permanent and Pensionable | Positions: 6
The officers will handle administrative support, manage records, and coordinate departmental schedules.
Senior Records Management Officer | SHA/198/2025
Term: Permanent and Pensionable | Positions: 1
The officer will support systematic records storage, retrieval, and archiving.
Senior Driver | SHA/199/2025
Term: Permanent and Pensionable | Positions: 3
The officers will provide transport services, ensure vehicle safety, maintain logbooks, and support official field operations.
Senior Office Assistant | SHA/200/2025
Term: Permanent and Pensionable | Positions: 2
The officers will support clerical services, filing, messenger duties, and general office support.
Senior Registration and Compliance Officer / Senior Claims Management Officer (Huduma Centers) | SHA/201/2025
Term: Permanent and Pensionable | Positions: 183
These officers will be stationed at Huduma Centers to support registration, compliance, and claims management. Duties include processing registration applications, updating member records, verifying claims, and liaising with members for customer support.
Application Procedure
Interested applicants are encouraged to submit their applications online. All applications must be received by October 2, 2025 within the stated deadlines.
