Nairobi Adventist Hospital (NAH) is a faith-based healthcare institution committed to providing holistic, quality, and compassionate medical care. Guided by the values of the Seventh-day Adventist Church, the hospital integrates spiritual, physical, mental, and emotional well-being into its service delivery.
As part of our continuous effort to expand and strengthen our team, we are inviting applications from qualified, dedicated, and mission-driven individuals to join us in delivering exceptional healthcare services. The following vacancies are open for suitably qualified candidates:
- Front Office Officer
- Customer Care Officer
- Laundry Personnel
Each role is integral to our operations, patient care, and mission of service. Below are the detailed job descriptions and responsibilities for each position.
Job Title: Front Office Officer
Reports to: Head of Administration / Front Office Supervisor
Location: Nairobi Adventist Hospital
Job Purpose
The Front Office Officer will be the face of the hospital, providing professional front office and customer care services. This role involves warmly welcoming patients, visitors, and clients, managing inquiries, ensuring smooth communication, and providing administrative support at the reception. The officer will also support hospital processes such as registration, billing, and appointment management.
Key Responsibilities
- Greet and receive patients, clients, and visitors in a professional and courteous manner.
- Handle telephone calls promptly, directing inquiries to the right departments and relaying accurate messages.
- Register patients, verify personal details, and update hospital records in compliance with procedures.
- Guide patients through consultations, admissions, billing, and discharge processes.
- Ensure safe handling, filing, and confidentiality of patient documents at all times.
- Manage appointment scheduling and coordinate with various departments to avoid delays.
- Handle billing queries, issue receipts, and liaise with the finance/accounts department on payments.
- Maintain a clean, organized, and welcoming reception area that reflects the hospital’s values.
- Address client concerns or escalate them to the relevant personnel for resolution.
- Perform administrative tasks such as filing, correspondence, and data entry as assigned.
- Uphold the hospital’s mission of holistic and compassionate care in all patient and visitor interactions.
Qualifications and Experience
- Diploma in Front Office Operations, Business Administration, Customer Service, or a related field.
- Additional training in customer care and hospital management systems is an added advantage.
- At least 2 years’ experience in a busy hospital or healthcare reception role.
- Proficiency in computer applications (MS Office and hospital information systems).
- Must be a Seventh-day Adventist.
Key Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance with a courteous and calm demeanor.
- Ability to work under pressure while maintaining confidentiality.
- Compassionate and patient-centered approach aligned with Adventist values.
Job Opportunity: Customer Care Officer
Location: Nairobi Adventist Hospital
Role Overview
The Customer Care Officer will serve as the first point of contact for patients, clients, and visitors. The officer will be responsible for creating a welcoming environment, handling inquiries, supporting registration and billing processes, and ensuring overall patient satisfaction. This role embodies the hospital’s Christian values, with a strong focus on service excellence.
Key Responsibilities
- Welcome patients, clients, and visitors warmly while providing clear guidance on hospital procedures.
- Handle inquiries, appointment scheduling, and feedback with professionalism and timeliness.
- Support patient registration and assist with billing-related queries.
- Collaborate with hospital departments to ensure seamless service delivery.
- Maintain patient confidentiality while ensuring customer satisfaction.
- Represent the hospital’s Adventist values in all communications and interactions.
Qualifications and Requirements
- Diploma in Customer Care, Business Administration, Front Office Operations, or related field.
- Minimum of 2 years’ experience in customer service, preferably in healthcare or hospital settings.
- Strong computer literacy with proficiency in hospital management systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Must be a baptized and practicing member of the Seventh-day Adventist Church.
Job Title: Laundry Personnel
Reports to: Housekeeping & Laundry Supervisor
Location: Nairobi Adventist Hospital
Job Description
Laundry services are essential for maintaining hygiene and infection control in a healthcare setting. The Laundry Personnel will be responsible for ensuring that hospital linen, staff uniforms, and patient garments are properly cleaned, disinfected, and maintained according to hospital standards. The role directly contributes to infection prevention and a safe hospital environment.
Key Responsibilities
- Collect, sort, wash, dry, fold, and iron hospital linen, staff uniforms, and patient garments.
- Operate and maintain laundry machines and equipment safely and efficiently.
- Use appropriate detergents, disinfectants, and cleaning agents for optimal hygiene.
- Adhere to infection prevention and control (IPC) protocols when handling contaminated linen.
- Ensure timely delivery of clean linen to relevant hospital departments.
- Monitor laundry supplies and notify the supervisor of replenishment needs.
- Report worn-out linen, machine malfunctions, or damages promptly.
- Carry out other laundry-related duties as assigned by the supervisor.
Qualifications and Requirements
- KCSE Certificate or equivalent.
- Certificate in laundry services, housekeeping, or relevant training (advantageous).
- At least 1 year of experience in laundry operations, preferably in hospitals or hotels.
- Knowledge of infection prevention and control practices is highly desirable.
- Ability to operate laundry machinery and handle linen with care.
- Reliable, detail-oriented, and able to work with minimal supervision.
- Must be a committed Seventh-day Adventist.
Why Work with Nairobi Adventist Hospital?
Joining Nairobi Adventist Hospital means becoming part of a healthcare institution that prioritizes holistic care rooted in Christian and Adventist values. Staff members are not only part of a professional team but also a community dedicated to service, compassion, and integrity. NAH provides a supportive work environment where personal growth, career development, and spiritual nourishment are encouraged.
By taking on one of these roles, you will be directly contributing to patient care, operational excellence, and the mission of providing Christ-centered healthcare services. Whether you are engaging patients at the front desk, ensuring a positive customer experience, or maintaining hospital hygiene, your role will be vital to the hospital’s success.
How to Apply
Qualified candidates are invited to send their Application Letter, Updated CV, and relevant certificates (all merged into one PDF document) to the email address below. Please quote the position applied for as the subject line.
Email: [email protected]
Addressed to:
The Human Resources Manager
Nairobi Adventist Hospital
P.O. Box 41352-00100
Nairobi
Deadline for applications: 19th September 2025, 05:00 PM.
Only shortlisted candidates will be contacted.
