Fairmont The Norfolk, Nairobi Hiring Cluster Director of Operations

Job Description

Qualifications

• Essential: University degree in Hospitality Management, Business Administration, or a related discipline.
• Desirable: Postgraduate qualification or professional certification in hospitality management, business administration, or a related field.
• Desirable: Membership of a relevant professional association or institute
• Essential: Significant experience (minimum five years) in luxury or upscale hotel operations, with at least two years in a senior leadership position (such as Director of Operations or Hotel Manager) within a multi-departmental environment.
• Essential: Proven track record of managing operational teams and coordinating multiple departments (Front Office, Housekeeping, Food & Beverage, etc.).
• Desirable: Previous experience with cluster or multi-property operations.
• Desirable: Strong background in both Rooms and Food & Beverage divisions, including yield and revenue management.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

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