The banking sector in Kenya continues to grow as financial institutions expand their services to meet the ever-changing needs of customers. With digital banking, innovative financial products, and a renewed focus on customer experience, banks are playing a critical role in shaping the economic landscape. As part of this expansion, opportunities arise for talented professionals to take up leadership roles that drive impact at both customer and organizational levels.
One such opportunity is now open within a leading financial institution seeking a Branch Manager for Wote, Personal & Business Banking, Nairobi. This is a strategic leadership role that calls for a dynamic, results-driven professional who can provide direction, inspire teams, and deliver measurable growth for the branch.
The successful candidate will not only oversee the branch’s day-to-day operations but also be responsible for driving growth, building customer relationships, ensuring compliance, and developing staff. If you are a seasoned banker with a proven record of leadership, business growth, and customer service excellence, this role is a unique chance to take your career to the next level.
This advert provides a detailed overview of the position, its responsibilities, required qualifications, and the application process. For more information, kindly refer to the attached job reference document.
Job Purpose
The Branch Manager is responsible for driving overall branch performance by delivering against key performance standards as communicated and agreed with the head of the business segment. The role encompasses balance sheet growth, sales and income contribution, cost performance, credit risk management, employee engagement, customer experience, operational risk control, and service excellence.
Ultimately, the Branch Manager is the face of the bank at the local level, providing leadership, implementing strategy, and ensuring that the branch consistently achieves its business and service objectives.
Key Responsibilities
The Branch Manager role is diverse, demanding, and rewarding. It combines business development, operational oversight, team leadership, and customer engagement. Below are the detailed responsibilities:
- Business Development and Growth
- Actively prospect for new business from both new and existing clients.
- Prepare detailed call reports with recommendations and ensure submission for approval.
- Drive branch business performance by achieving growth across all key performance parameters.
- Monitor branch sales performance and ensure portfolio growth aligns with organizational targets.
- Strategic Performance Management
- Identify opportunities for business improvement and propose enhancements in services, products, and processes.
- Stay updated on local business drivers and trends impacting branch performance.
- Submit timely weekly activity reports, capturing business acquired, customer feedback, and issues requiring escalation.
- Credit Management and Risk Oversight
- Analyze financial statements, assess credit requests, and provide recommendations to relevant approvers.
- Manage collateral registration processes and ensure securities are perfected within required timelines.
- Monitor excess drawings and loan arrears to safeguard asset quality.
- Ensure all credit activities comply with the bank’s risk management policies.
- Customer Experience and Service Excellence
- Drive customer service excellence by ensuring consistent monitoring, proactive issue resolution, and improvement planning.
- Develop strategies to strengthen customer relationships and enhance satisfaction levels.
- Maintain the bank’s reputation by ensuring that all interactions uphold service quality and integrity.
- People Leadership and Team Development
- Provide leadership and direction to branch staff, building a motivated and high-performing team.
- Foster a culture of accountability, customer focus, and continuous improvement.
- Ensure adherence to compliance, ethical standards, and the bank’s values.
- Oversee performance reviews, training, and staff development initiatives.
- Operational and Compliance Management
- Monitor operational performance to ensure smooth branch functioning.
- Enforce internal controls and ensure compliance with regulatory requirements.
- Ensure that all branch activities adhere to risk and control frameworks.
- Take proactive measures to address gaps and mitigate operational risks.
Qualifications and Competencies
This is a senior management role requiring a strong background in banking, leadership, and business management. The key qualifications and competencies include:
- Education:
- Bachelor’s Degree in a Social Science or related field.
- Professional Qualifications:
- Relevant professional qualification.
- Membership in a recognized professional body is desirable.
- Work Experience:
- Over ten (10) years of relevant experience in the financial services sector.
- At least three (3) years of experience in a management role within a similar organization.
- Skills and Competencies:
- Strong leadership skills with the ability to inspire, motivate, and manage teams.
- Executive presence with a professional and approachable disposition.
- Demonstrated high levels of integrity and ethical conduct.
- Excellent communication and interpersonal skills.
- Strong financial analysis and credit management abilities.
- A customer-first mindset with proven ability to enhance client satisfaction.
Why This Role Matters
The Branch Manager role is more than a management position; it is about creating impact at the community level while contributing to the broader success of the bank. This role requires someone who thrives in dynamic environments, understands the intricacies of banking operations, and possesses the vision to grow a branch into a leading financial hub.
By joining the bank as a Branch Manager, you will have the opportunity to:
- Lead a motivated team and shape the culture of the branch.
- Build long-lasting customer relationships that drive loyalty and growth.
- Directly influence the financial performance of the branch and contribute to the bank’s overall success.
- Work in an environment that values innovation, performance, and service excellence.
Application Deadline
All applications must be submitted no later than 23rd September 2025.
How to Apply
If you believe you meet the requirements for this position, you are encouraged to apply through the bank’s official careers portal. To apply:
- Log onto www.imbankgroup.com/ke.
- Navigate to the “Careers” section.
- Select the position Branch Manager – Wote, Personal & Business Banking, Nairobi.
- Complete the online application form and submit the required details.
Apply Now
This is an excellent opportunity for ambitious professionals who want to lead, inspire, and grow within one of the most respected financial institutions. If you are ready to take the next step in your banking career, seize this chance today.
