The Social Health Authority (SHA) is pleased to announce a major recruitment drive for passionate, skilled, and dedicated professionals to join its team. With a strong commitment to improving healthcare access and ensuring quality service delivery, SHA is expanding its workforce by opening 183 permanent and pensionable positions for the role of Senior Registration and Compliance Officer / Senior Claims Management Officer.
This is a unique opportunity for professionals seeking to make a direct impact on Kenya’s healthcare system by contributing to the regulation, compliance, registration, and claims management functions of SHA operations across the country, including Huduma Centers.
The positions are classified at SHA 6 level, with the official job reference number SHA/201/2025, and the application window remains open to all qualified candidates until October 3, 2025, at 6:00 p.m.
Whether you come from a background in business, medicine, finance, or social sciences, this is your chance to serve the public, ensure compliance with the SHA Act, and play a key role in driving healthcare transformation in Kenya.
Why Join SHA?
SHA is at the forefront of ensuring equitable healthcare access and compliance within Kenya’s health sector. As part of its mandate, the authority oversees registration of beneficiaries, empanelment of healthcare providers, and management of claims to ensure seamless service delivery. By joining SHA, you will become part of a mission-driven institution that values transparency, accountability, service excellence, and public trust.
As a Senior Registration and Compliance Officer or Senior Claims Management Officer, you will not only build a fulfilling career but also contribute to shaping the future of healthcare in Kenya.
Job Title: Senior Registration and Compliance Officer / Senior Claims Management Officer (Huduma Centers)
- Job Reference Number: SHA/201/2025
- Position Level: SHA 6
- Number of Positions: 183
- Job Term: Permanent and Pensionable
- Deadline for Application: October 3, 2025, 6:00 p.m.
Person Specifications
For appointment to this role, an officer must have:
- At least six (6) years of relevant work experience, with a minimum of three (3) years at the grade of Registration and Compliance Officer I or in a comparable position.
- A Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance, Economics, Medicine, Social Sciences, Pharmacy, or an equivalent qualification from a recognized institution.
- Membership in the relevant professional body (where applicable) and in good standing.
- Proficiency in computer applications and digital record-keeping systems.
- Demonstrated merit and ability through measurable work performance and results.
These specifications are designed to ensure that only professionals with the right blend of academic training, practical experience, and professional integrity are considered for this highly impactful role.
Key Responsibilities
At this level, the successful candidates will take on a variety of duties, each contributing to SHA’s wider mission of ensuring compliance and service delivery across the health sector. The core responsibilities include:
1. Registration and Empanelment
- Carrying out the empanelment process for licensed health providers and facilities to ensure full compliance with the SHA Act.
- Overseeing beneficiary registration and resolving any issues that may arise during the process.
- Collaborating with County Governments and partners to support SHA membership registration initiatives.
- Engaging in public education campaigns to create awareness about SHA programs and registration processes.
2. Compliance and Monitoring
- Monitoring SHA’s operational activities to ensure compliance with regulatory standards.
- Conducting compliance audits on providers and beneficiaries to identify and correct irregularities.
- Implementing performance-based contracting methodologies and monitoring contract performance to ensure efficiency.
- Preparing and submitting monitoring and evaluation reports for review by senior management.
3. Claims Management and Audits
- Implementing clinical audit policies and strategies to ensure accuracy in claims management.
- Conducting health needs assessments and risk assessments to inform claims processing and service delivery.
- Participating in the evaluation of clinical interventions and technologies for their suitability and sustainability.
- Supporting the inclusion of approved drugs and consumables in the SHA positive list.
4. Stakeholder Engagement
- Engaging with stakeholders and partners to enhance membership registration efforts and claims processing efficiency.
- Actively participating in stakeholder forums, workshops, and meetings aimed at improving SHA service delivery and compliance.
- Strengthening SHA’s reputation by maintaining strong relationships with providers, county governments, and the public.
Career Growth and Impact
This position is not just a job—it is a career pathway that allows you to:
- Gain exposure to health policy, regulation, and compliance at a national level.
- Grow into higher leadership and management roles within SHA and the wider public service.
- Contribute directly to the achievement of universal health coverage (UHC) in Kenya.
- Be part of a highly skilled and respected team within the public sector.
Your work will directly impact millions of Kenyans by ensuring fair, transparent, and efficient health services.
Who Should Apply?
This opportunity is ideal for professionals who are:
- Experienced in registration, compliance, or claims management within the health or financial sector.
- Comfortable working in dynamic environments, such as Huduma Centers, where client interaction is constant.
- Proficient in problem-solving and decision-making within complex compliance environments.
- Dedicated to service delivery excellence and upholding public trust.
Application Details
- Job Title: Senior Registration and Compliance Officer / Senior Claims Management Officer (Huduma Centers)
- Job Reference: SHA/201/2025
- Positions Available: 183
- Contract Type: Permanent and Pensionable
- Deadline: October 3, 2025, 6:00 p.m.
Applicants are encouraged to carefully review the job requirements and ensure they meet the minimum qualifications before submitting their applications.
How to Apply
If you meet the outlined requirements and are ready to take the next step in your career with SHA, we invite you to submit your application.
