In today’s fast-paced and dynamic business environment, organizations must adapt swiftly to technological advancements, changing customer expectations, and regulatory requirements. At Co-operative Bank, we understand that the key to achieving this lies in building an innovative workforce that thrives on solving problems, rethinking traditional approaches, and delivering exceptional value to our customers.
We are therefore seeking experienced, dynamic, and self-driven Business Process Analysts to join our Business Change Management (BCM) team. This is not just another role—it is an opportunity to influence the way our bank operates, improve customer experience, and drive digital transformation.
If you are a creative thinker, someone who goes beyond conventional solutions, with strong analytical abilities, mathematical aptitude, and a passion for problem-solving, then this opportunity is designed for you. The position offers you a chance to reimagine how processes are designed, automated, and optimized for efficiency and customer satisfaction.
Reporting to the Head of Business Change Management, the Business Process Analyst will play a critical role in analyzing and reviewing existing processes, driving process digitalization, and re-engineering workflows to keep the bank ahead in delivering efficient, customer-centric services.
This opportunity is open until 25th September 2025, and we are looking for talented professionals ready to bring their expertise and innovation into shaping the future of banking at Co-operative Bank.
Job Title: Business Process Analyst
Role Purpose
The Business Process Analyst will be responsible for reviewing, standardizing, and enhancing processes across business units to improve efficiency, compliance, and customer satisfaction. The role focuses heavily on process analysis, automation, re-engineering, and digitization, all geared towards improving operational performance and delivering measurable business outcomes.
As part of the Business Change Management team, the Analyst will act as a bridge between business operations and technology, ensuring that processes are aligned with organizational strategy, regulatory requirements, and market trends.
Key Duties and Responsibilities
As a Business Process Analyst, the successful candidate will:
- Process Review and Standardization
- Conduct regular reviews of end-to-end business processes across departments.
- Identify gaps, inefficiencies, and inconsistencies in workflows.
- Develop standardized frameworks that improve compliance and customer-centricity.
- Digitization and Automation
- Champion the adoption of BPM (Business Process Management) tools, RPA (Robotic Process Automation), and low-code workflow platforms.
- Drive digitization and automation of both customer and employee interaction points to enhance convenience, reduce manual work, and improve turnaround times.
- Business Analysis and Optimization
- Work hand-in-hand with different business units to analyze current systems, identify pain points, and propose tailored solutions.
- Ensure all solutions balance cost, risk, time, and quality while maximizing overall value.
- Process Innovation and Re-engineering
- Lead process improvement initiatives by applying Lean Six Sigma and process re-engineering methodologies.
- Introduce innovative digital transformation practices that align with industry best standards.
- Continuously seek out new ways to optimize productivity while reducing costs and risks.
- Performance Monitoring and Reporting
- Develop key performance indicators (KPIs) for measuring efficiency, effectiveness, and service delivery.
- Monitor progress and report regularly to senior management.
- Provide insights and recommendations that support data-driven decision-making.
- Regulatory and Compliance Alignment
- Stay ahead of evolving regulatory requirements, including those from KBA (Kenya Bankers Association) and CBK (Central Bank of Kenya).
- Assess the impact of new regulations on internal processes and recommend actionable compliance strategies.
- Project Leadership
- Take the lead on specific process improvement projects, ensuring objectives are met on time and within scope.
- Leverage technology, redesigned workflows, and automation to improve efficiency, minimize risk, and strengthen customer responsiveness.
- Research and Continuous Improvement
- Research and benchmark against industry trends and best practices.
- Continuously bring forward innovative ideas and insights that position the bank as a leader in process optimization and digital transformation.
- Change Management and Adoption
- Drive adoption of process changes by using structured change management approaches.
- Provide training and communication to ensure employees adapt smoothly to new workflows.
- Build a culture of continuous improvement within the organization.
Skills, Competencies, and Experience
The successful candidate should possess:
- A Bachelor’s degree in Information Technology and/or Business-related fields from a recognized university.
- Relevant experience in Business Process Management (BPM) combined with solid IT knowledge.
- Professional qualifications such as Lean Six Sigma, CBPP (Certified Business Process Professional), CBAP (Certified Business Analysis Professional), Project Management, or ITIL will be an added advantage.
- Strong analytical and problem-solving skills with the ability to transform data into actionable insights.
- Excellent communication, business writing, facilitation, and stakeholder management abilities.
- A proven track record of driving adoption and sustainability of process changes.
- High attention to detail and the ability to prioritize multiple projects in a fast-paced environment.
Why Join Co-operative Bank?
At Co-operative Bank, we believe that people are at the heart of transformation. By joining us, you will:
- Make a real impact – Your work will directly influence how we serve our customers and how efficiently the bank operates.
- Be part of digital transformation – Work on cutting-edge projects involving automation, process re-engineering, and digitization.
- Collaborate with industry leaders – Engage with highly skilled teams across various business units and contribute to cross-functional initiatives.
- Grow your career – Gain professional exposure, mentorship, and opportunities for career advancement.
- Work in a dynamic environment – Experience a culture of innovation, teamwork, and continuous improvement.
This role is ideal for professionals who are not afraid to challenge the status quo, think creatively, and seek opportunities to make processes better every day.
Job Advert Expiry
This job opportunity closes on 25th September 2025. Applications received after this date will not be considered.
How to Apply
If you believe you are the right fit for this position and meet the outlined requirements, we would like to hear from you.
Please forward your application enclosing a detailed Curriculum Vitae (CV) to:
Indicate the job reference number BPA/CEOE/2025 in your application.
Applications should reach us by 25th September 2025.
We are proud to be an equal opportunity employer, and all qualified candidates are encouraged to apply.
Apply Now
and be part of the transformation journey at Co-operative Bank.
