In today’s rapidly evolving financial sector, technology is at the heart of service delivery. Banks and financial institutions are increasingly investing in robust digital platforms to streamline operations, improve efficiency, and deliver seamless services to customers. Core Banking Systems (CBS) play a central role in this transformation, serving as the foundation for everyday transactions, customer relationship management, compliance, and long-term growth.
As one of the leading financial institutions in the region, we remain committed to innovation, reliability, and customer excellence. To maintain this competitive edge and meet the growing demands of the modern banking environment, we are seeking a seasoned professional to take on a highly critical role in our technology division. This exciting opportunity is for a Finacle Support Manager, a role designed for individuals with a strong background in banking applications, system integration, and technology-driven solutions.
The position offers an opportunity to make a direct impact by ensuring the efficient operation and continuous improvement of the Finacle Core Banking Solution (CBS). The successful candidate will not only work to resolve system challenges but also proactively introduce innovations that strengthen the bank’s operations and elevate customer satisfaction. If you are passionate about technology, thrive in high-pressure environments, and enjoy being at the center of innovation, then this role is an excellent match for you.
This job advert provides details about the role, expectations, required skills, and the application process. Interested applicants are encouraged to read carefully and apply before the deadline.
About the Role
The Finacle Support Manager will be based at the Head Office, reporting directly to the Business Systems Support Manager. The position requires a strong mix of technical knowledge, problem-solving abilities, and stakeholder management skills. As the custodian of the Finacle CBS across the bank’s branches and headquarters, you will be expected to implement, configure, support, and maintain the system to ensure continuous availability and peak performance.
The role is dynamic and multifaceted. It encompasses technical responsibilities such as system testing, patch management, and troubleshooting, as well as business-focused activities like stakeholder engagement, vendor management, and supporting fraud investigations. By blending these areas, the Finacle Support Manager becomes a vital link between technology and business operations.
Your success in this role will not only keep the bank’s systems running but also contribute to innovations that align technology with business strategy.
Key Responsibilities
The Finacle Support Manager will be tasked with a variety of responsibilities to ensure the optimal use of the Core Banking System. These include but are not limited to:
- System Configuration and Customization
- Configure the Finacle system according to business and user requirements.
- Implement tariff changes and other updates in line with business needs.
- Ensure that system customizations remain aligned with regulatory and business policies.
- System Testing and Quality Assurance
- Develop and execute System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Create and manage test environments to validate features before deployment.
- Guarantee that every release, patch, or upgrade meets quality standards prior to going live.
- System Support and Issue Resolution
- Provide timely solutions to system-related queries to minimize downtime.
- Maintain an updated log of issues and track resolutions effectively.
- Coordinate closely with vendors and ICT teams for advanced troubleshooting.
- Performance Management and System Maintenance
- Support system tuning for optimal performance across branches and headquarters.
- Conduct regular patching, upgrades, and version control to maintain security and stability.
- Oversee backup and recovery processes to safeguard system data and integrity.
- Business Continuity and Security
- Support fraud investigation teams with system insights and analysis.
- Implement procedures that guarantee business continuity in case of disruptions.
- Monitor compliance with security standards and ensure timely application of updates.
- Leadership and Mentorship
- Guide, train, and mentor team members to strengthen internal expertise.
- Foster collaboration across different teams and encourage knowledge sharing.
- Provide leadership on projects to ensure timely completion and quality results.
- Vendor and Stakeholder Management
- Manage relationships with vendors to secure reliable support and service delivery.
- Work with stakeholders across departments to align system configurations with operational requirements.
- Ensure timely escalation and resolution of vendor-managed issues.
Qualifications, Skills, and Attributes
To excel in this position, the successful jobholder must demonstrate a strong mix of academic knowledge, technical expertise, and personal attributes. The following are the minimum qualifications and skills required:
- A Bachelor’s Degree in Computer Science or a related field.
- At least five years of experience supporting and using Banking Applications.
- Proven experience with Finacle CBS version 10x/11x modules.
- Formal Finacle 10x/11x functional and technical training.
- Strong knowledge of Unix Operating Systems (AIX, RHEL, Solaris).
- Proficiency with Java Application Servers (WebSphere, WebLogic, JBoss).
- Advanced skills in SQL and PL/SQL scripting.
- Experience in Oracle RDBMS Administration.
- Understanding of Networking and Data Communications.
- Professional certifications such as ITIL Certification and demonstrated Project Management skills.
- Expertise in business requirements documentation and application of design thinking methodologies.
- Strong business relationship and stakeholder management abilities.
- Excellent communication, influencing, and negotiation skills.
- Ability to plan, organize, and prioritize tasks effectively.
- A results-oriented mindset with a focus on continuous improvement.
Why Join Us?
Choosing this role means joining a forward-thinking financial institution that values innovation, teamwork, and professional growth. By becoming part of our technology team, you will have the opportunity to:
- Work with cutting-edge Core Banking Systems and technologies.
- Contribute to the reliability and efficiency of services used by thousands of customers daily.
- Collaborate with talented professionals across multiple departments.
- Gain exposure to challenging projects and continuous learning opportunities.
- Make a real impact on the digital transformation journey of the bank.
This is not just a job—it’s a chance to shape the future of banking and grow your career in an environment that encourages innovation and rewards excellence.
Job Ad Expiry
The application deadline for this role is 26th September 2025. Applicants are advised to submit their applications before this date to be considered. Late applications will not be reviewed.
How to Apply
If you are ready to embrace this opportunity and contribute your expertise to a dynamic and innovative team, we encourage you to apply. Please forward your application letter, accompanied by a detailed Curriculum Vitae (CV), to the following email address:
Be sure to indicate the Job Reference Number: FSM/IID/2025 in your application.
All applications must be submitted by 26th September 2025.
Take the next step in your career and join us in shaping the future of banking.
