Villa Rosa Kempinski Nairobi, a Five-Star luxury hotel located on Chiromo Road, invites ambitious young professionals to join its esteemed team as a Front Office Trainee. This opportunity is ideal for individuals who have recently completed studies in hospitality or hotel management and are looking to kickstart a rewarding career in the hotel and tourism industry.
The hotel is renowned for its exceptional service standards, luxurious accommodations, and wide range of facilities including over 200 elegantly designed rooms, five themed restaurants, modern conference spaces, and the world-class Kempinski The Spa. Joining Villa Rosa Kempinski Nairobi as a trainee provides not only practical exposure but also the chance to learn and grow within one of the world’s most reputable hospitality brands.
As a Front Office Trainee, you will be guided by both the Departmental Trainer and the Training Manager to ensure you acquire hands-on experience, industry knowledge, and a solid foundation in guest relations and hotel operations. This role emphasizes learning while upholding the company’s policies and maintaining the highest levels of professionalism.
The program is designed for fresh graduates or students who have recently completed coursework (even if not yet graduated), ensuring that motivated individuals can bridge the gap between academic knowledge and practical application in a real work environment.
If you are an enthusiastic learner, passionate about hospitality, and eager to start your professional journey in an international setting, this internship offers an excellent platform.
Job Description: Front Office Trainee
Reporting Structure
The Front Office Trainee will report directly to the Training Manager and will also be under the supervision of the Departmental Trainer.
Key Responsibilities
The trainee will be exposed to a variety of front office operations and responsibilities. Training will focus on acquiring essential skills for guest management and ensuring a seamless guest experience at all stages of their stay. Specifically, the trainee will learn how to:
- Guest Check-In and Check-Out
- Welcome and check in arriving guests with warmth and professionalism according to the Kempinski Experience Assessment (KEA) standards.
- Manage the check-out process efficiently, ensuring departing guests leave with a positive experience.
- Guest Registration and Room Assignment
- Register guests and assign rooms while accommodating special requests whenever possible.
- Assist in completing registration cards when required and employ suggestive selling techniques to promote hotel services.
- Payment Verification and Credit Procedures
- Verify guests’ method of payment.
- Follow established credit-checking procedures or refer cash payments to cashiers for handling.
- Billing and Invoicing
- Process check-out procedures, inquire about last-minute charges, receive payments, and settle guest accounts.
- Issue invoices and provide guests with copies for their records.
- Cashiering and Currency Handling
- Learn front office cashiering processes including posting charges, managing payments, and exchanging foreign currency.
- Balance cash floats at the end of each shift to ensure accuracy and accountability.
- Guest Services and Communication
- Respond promptly and politely to all guest inquiries, whether in person or by phone.
- Provide information, handle messages, or escalate issues and complaints to the appropriate staff members.
- Assist guests with safe deposit boxes and ensure a smooth flow of communication.
- Room Coordination
- Coordinate with housekeeping regarding room statuses including early check-ins, late check-outs, and special requests.
- Ensure that guest room requirements are accurately communicated and fulfilled.
- Hotel Knowledge and Updates
- Stay updated with hotel products, services, and daily activities.
- Remain informed about ongoing meetings, events, and operational updates that could affect guest interactions.
- Reservations Procedures
- Acquire a working knowledge of room reservation systems and policies.
- Handle inquiries regarding reservations professionally.
- Work Area Maintenance
- Maintain cleanliness and orderliness at the front desk to reflect the professional image of the hotel.
Skills, Knowledge, and Expertise
This trainee role is designed for entry-level hospitality professionals who are eager to learn. The following are required:
- Education: Degree or Diploma in Hospitality/Hotel Management from a recognized institution.
- Work Experience: None required – this program is specifically for individuals with less than one year of experience since completing studies (2024/2025 graduates).
- Citizenship: Applicants must be Kenyan citizens.
- Academic Status: Completion of coursework is sufficient; graduation is not mandatory.
- Core Competencies:
- Strong communication skills.
- Ability to adapt and communicate effectively in a multinational environment.
- Positive, outgoing, and enthusiastic learning attitude.
- Professional grooming and etiquette.
- Keen attention to detail and service-oriented mindset.
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is part of the prestigious Kempinski brand, which is recognized worldwide for its tradition of luxury and excellence in hospitality. Strategically located just five minutes from Nairobi’s central business district and 20 kilometers from Jomo Kenyatta International Airport, the hotel offers an unrivaled blend of elegance and convenience.
With its 200 stylish rooms and suites across 10 floors, five signature restaurants, state-of-the-art conference facilities, and an indulgent spa, Villa Rosa Kempinski Nairobi is a hub for both business and leisure travelers. The hotel’s commitment to quality, sophistication, and service excellence makes it one of the most sought-after employers for those aspiring to build a career in hospitality.
For trainees, Villa Rosa Kempinski Nairobi provides a rich learning environment that emphasizes hands-on experience, mentorship from industry experts, and exposure to global hospitality standards. This ensures that every trainee is not only prepared for a career in Kenya but also for opportunities across the globe.
Application Details
- Position Title: Front Office Trainee
- Department: Rooms Division, Front Office & Guest Services
- Employment Type: Internship
- Location: Nairobi, Kenya
- Workplace Type: On-site
- Application Deadline: September 23, 2025
How to Apply
If you are passionate about hospitality, eager to learn, and ready to embark on an exciting career journey with a world-class luxury hotel, we encourage you to apply.
