In today’s fast-paced digital world, reliable systems, secure networks, and robust technical infrastructure form the backbone of any successful organization. The Kenya Network Information Centre (KeNIC), a key player in the ICT sector, is committed to delivering high-performing, scalable, and secure technology systems that not only meet business needs but also uphold the standards of innovation and excellence. To maintain and grow its technical capacity, KeNIC is inviting applications for the role of Systems Administrator.
This position is more than just a technical role—it is an opportunity to be part of a forward-looking team dedicated to ensuring that ICT systems remain reliable, efficient, and resilient. The Systems Administrator will play a central role in operating and maintaining KeNIC’s systems and infrastructure, supporting application development and deployment, system and network administration, and contributing to strategic technology initiatives.
With one open position based in Kenya, this full-time role comes with unique opportunities, such as moderate travel, occasional weekend activities, and the chance to work closely with technology experts in shaping KeNIC’s future. Applications for this role close on 10th October 2025, making now the perfect time for qualified and motivated professionals to step forward and be part of an impactful journey.
The following sections provide an in-depth look at the responsibilities, accountabilities, requirements, and competencies expected of the successful candidate.
About the Role
The Systems Administrator is entrusted with maintaining KeNIC’s technical systems, infrastructure, and networks. This role requires a balance between technical expertise and strategic thinking, as it touches on both daily operational management and long-term planning.
Special Requirements
- Moderate travel: The role may require travel to different locations to oversee technical operations, training, or system installations.
- Occasional weekend activities: Due to the nature of ICT support and system maintenance, certain responsibilities may extend beyond standard work hours to ensure uninterrupted services.
Job Purpose
The Systems Administrator will be a key member of the team responsible for ensuring the smooth operation of KeNIC’s technical environment. Their core focus will be on:
- Application development and deployment.
- System and network administration.
- Building and maintaining robust, scalable, and high-performance infrastructure that meets organizational needs.
This role is both operational and strategic, providing the individual with opportunities to directly impact service delivery while also contributing to long-term technology goals.
Main Duties and Key Accountabilities
The Systems Administrator will be responsible for a broad set of activities, each designed to ensure the reliability, security, and performance of KeNIC’s ICT infrastructure.
1. Technical System Maintenance
- Ensure ongoing uptime, security, and continuous system upgrades.
- Implement improvements to enhance performance and efficiency.
- Oversee system updates and patch management to reduce vulnerabilities.
2. Technical Support
- Provide support through KeNIC’s ticketing system and via phone.
- Troubleshoot issues for both internal and external stakeholders.
- Deliver timely resolutions while maintaining high customer satisfaction.
3. Documentation and Manuals
- Build and maintain comprehensive documentation for all systems and infrastructure.
- Assist in the creation of user manuals for technical and non-technical staff.
- Ensure that documentation is regularly updated to reflect current processes and configurations.
4. Monitoring and Reporting
- Monitor system performance consistently.
- Diagnose and resolve performance-related issues.
- Provide regular reports detailing performance metrics and incidents.
5. Data Management and Recovery
- Back up data regularly and verify restore procedures.
- Develop recovery strategies for outages and cyberattacks.
- Ensure business continuity through proactive disaster recovery planning.
Responsibilities
The role of the Systems Administrator extends beyond daily operations. It involves ownership of projects, collaboration with leadership, and a focus on continuous improvement.
- System and Infrastructure Maintenance
- Install and configure software, hardware, and networks.
- Maintain uptime and ensure optimal utilization of emerging technologies.
- Project Management
- Lead assigned projects under the direction of the Technology, Information, and Security Manager.
- Develop workplans, manage deliverables, and ensure project scope is met.
- Strategic Support
- Assist in developing strategic technology initiatives.
- Contribute to budget forecasting for technology investments.
- Knowledge Development
- Develop expertise in both current and emerging technologies.
- Train technical staff to strengthen team capabilities.
- Professional Development
- Attend workshops, review publications, and engage in networking to stay informed of trends.
- Benchmark against industry standards to bring best practices to KeNIC.
- Equipment Maintenance
- Oversee infrastructure equipment maintenance.
- Track maintenance schedules and ensure timely servicing.
- Quality and Standards
- Uphold organizational standards for service delivery.
- Ensure compliance with internal and external policies.
- Other Duties
- Perform any other tasks as assigned by the department head.
Requirements
The Systems Administrator role calls for a balance of education, experience, and technical skills.
Education and Experience
- Diploma in IT, Computer Science, or any other IT-related field.
- Minimum of 3 years’ experience in an IT field.
- Additional certifications in IT courses will be an added advantage.
Required Competencies
The successful candidate will demonstrate a wide range of competencies that reflect both technical and soft skills:
- Project Management
- Ability to plan and execute projects within set timelines.
- Results Orientation
- Focus on outcomes and alignment with organizational goals.
- Planning & Organizing
- Empower team members by delegating responsibilities effectively.
- Problem-Solving
- Employ analytical and creative approaches to address challenges.
- Analytical Skills
- Identify and define problems, extract key data, and design workable solutions.
- Presentation Skills
- Communicate technical information clearly to varied audiences.
- Creativity
- Innovate solutions to workplace challenges.
- Teamwork
- Collaborate effectively and foster a cooperative work environment.
- Commercial Awareness
- Understand key business drivers that influence organizational success.
- Agility
- Adapt quickly to changing business needs and evolving technologies.
Why Join KeNIC?
Working at KeNIC is not just a career—it is a commitment to excellence in ICT and a chance to be at the forefront of technological advancement in Kenya. By joining the team, you will:
- Be part of an organization dedicated to robust and secure systems.
- Gain opportunities for professional growth and continuous learning.
- Contribute to strategic projects that shape the future of ICT in Kenya.
- Work in a collaborative environment that values innovation, teamwork, and integrity.
Closing Date
Applications must be submitted by 10th October 2025. This is a unique opportunity for professionals with the right experience and passion for ICT to make a meaningful impact in a dynamic organization.
Application Instructions
Interested candidates are encouraged to apply by submitting their applications through the official channel provided by KeNIC.
Farm Africa never asks for payments of any type (registration, training, administrative etc.) in relation to any of its recruitment processes.
