An organization of repute is seeking to recruit highly motivated professionals to fill several open positions across its key operational departments. These roles are designed to strengthen the institution’s ability to deliver efficient services, safeguard systems, manage operations, and recover assets effectively.
The positions on offer are based at the Head Office and are all open-ended contracts, signaling long-term engagement opportunities. The organization is looking for individuals who can demonstrate professional diligence, a strong sense of responsibility, and a commitment to excellence in their areas of expertise.
Below are the advertised vacancies, along with their respective job descriptions.
Assistant Manager, Custodial Services
Department: Central Operations
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Assistant Manager, Custodial Services, will oversee and coordinate all custodial operations to ensure a clean, safe, and well-maintained environment within the organization’s facilities. The role demands proactive management, adherence to health and safety regulations, and the ability to lead a custodial team effectively.
Key responsibilities include:
- Supervising custodial staff and ensuring all tasks are carried out efficiently, including cleaning, waste disposal, and facility maintenance.
- Establishing schedules and monitoring compliance with cleaning standards across different sections of the organization.
- Developing and implementing custodial policies and procedures that align with organizational standards.
- Conducting inspections to assess the quality of custodial services and recommending improvements where necessary.
- Coordinating with vendors and suppliers to ensure the availability of cleaning materials, equipment, and outsourced services.
- Preparing and managing custodial budgets while ensuring cost-effective resource utilization.
- Maintaining compliance with health, safety, and environmental regulations to safeguard employees and visitors.
- Providing regular reports to management regarding custodial operations, staffing, and challenges encountered.
- Supporting organizational events by coordinating cleaning and setup services as required.
This position plays a critical role in maintaining a conducive working environment for staff and visitors.
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Head of Information Security
Department: Operations
Band/Level: Head
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Head of Information Security will be responsible for developing and leading the organization’s information security strategy. This role ensures that digital assets, data, and systems are safeguarded against internal and external threats.
Key responsibilities include:
- Designing and implementing a comprehensive information security program aligned with the organization’s strategic objectives.
- Developing policies and procedures for data protection, cybersecurity, and compliance with relevant legal and regulatory requirements.
- Leading the assessment and management of information security risks across the organization.
- Establishing and maintaining incident response protocols to address data breaches, cyberattacks, and other security events.
- Overseeing the deployment and monitoring of security technologies, such as firewalls, encryption tools, and intrusion detection systems.
- Training employees on cybersecurity awareness to reduce vulnerabilities arising from human error.
- Conducting audits and penetration tests to evaluate the effectiveness of security controls and measures.
- Collaborating with IT, operations, and risk management teams to integrate security into all organizational processes.
- Representing the organization on matters of information security in external forums and regulatory engagements.
This is a senior leadership role that demands foresight, technical expertise, and the ability to create a secure digital environment for sustainable operations.
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Assistant Manager, Information Systems Audit
Department: Internal Audit
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Assistant Manager, Information Systems Audit, will lead audit activities focusing on the integrity, security, and efficiency of the organization’s IT systems. The role will ensure that information systems support business objectives effectively while meeting regulatory requirements.
Key responsibilities include:
- Planning and executing IT audit assignments in line with the annual audit plan.
- Evaluating the design and effectiveness of controls related to information systems.
- Assessing system risks, vulnerabilities, and compliance with policies and regulations.
- Reviewing IT processes, applications, databases, and infrastructure to identify potential weaknesses.
- Recommending improvements to enhance system security, reliability, and efficiency.
- Collaborating with management to address audit findings and track remediation efforts.
- Preparing detailed reports that highlight audit results, conclusions, and recommendations.
- Supporting continuous improvement in IT governance and risk management practices.
- Providing input into the development of the organization’s audit strategy in the context of technological advancement.
This position requires a balance of technical expertise and audit experience to provide objective assurance on IT operations.
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Officer, Credit Collections
Department: Debt Recovery & Special Assets
Band/Level: Officer
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Officer, Credit Collections, will be tasked with pursuing timely and effective recovery of overdue debts while maintaining positive relationships with clients. The role is crucial in protecting the organization’s financial health.
Key responsibilities include:
- Managing assigned credit accounts to ensure timely repayment and resolution of overdue balances.
- Contacting clients through appropriate channels to follow up on payments and negotiate repayment plans.
- Maintaining accurate records of collection activities, communications, and payment commitments.
- Escalating delinquent accounts for legal action or advanced recovery measures where necessary.
- Collaborating with internal departments to reconcile disputed accounts or resolve customer queries.
- Providing regular progress updates and reports to management on collections performance.
- Ensuring compliance with internal policies and relevant legal frameworks when conducting recovery activities.
- Supporting initiatives to strengthen credit control processes and minimize default rates.
This role requires persistence, tact, and attention to detail in managing client engagements and achieving recovery targets.
Apply Now
Officer, Retail Recoveries
Department: Debt Recovery & Special Assets
Band/Level: Officer
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Officer, Retail Recoveries, will handle the recovery of retail credit accounts with a focus on minimizing losses and ensuring customers adhere to agreed repayment schedules.
Key responsibilities include:
- Following up with customers on overdue retail loans through phone calls, written communication, and meetings.
- Negotiating repayment arrangements that align with both organizational policies and customer circumstances.
- Monitoring repayment schedules to ensure compliance and prompt action in case of default.
- Documenting all recovery activities accurately in the organization’s systems.
- Coordinating with legal and risk departments to escalate accounts where recovery efforts fail.
- Preparing reports and analyses on recovery trends, challenges, and recommendations for process improvement.
- Maintaining professionalism when engaging with clients to preserve the organization’s reputation.
- Supporting broader recovery strategies to enhance the effectiveness of the debt management function.
The position requires strong interpersonal skills, resilience, and the ability to balance recovery goals with customer relationship management.
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Manager – Trade, Payments & Treasury Operations
Department: Central Operations
Band/Level: Manager
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
The Manager – Trade, Payments & Treasury Operations, will be responsible for overseeing and managing activities related to trade finance, payments, and treasury operations. The role ensures that financial transactions are processed accurately, efficiently, and in compliance with applicable regulations.
Key responsibilities include:
- Leading the team responsible for trade finance operations, including letters of credit, guarantees, and import/export documentation.
- Managing payment operations to ensure timely and accurate processing of domestic and international transfers.
- Overseeing treasury operations, including liquidity management, settlement of transactions, and reconciliation of accounts.
- Ensuring compliance with regulatory requirements, anti-money laundering guidelines, and organizational policies.
- Developing and maintaining operational procedures to enhance efficiency and mitigate risks.
- Coordinating with financial institutions, counterparties, and other stakeholders to resolve operational issues.
- Monitoring system performance and driving automation or process improvement initiatives in treasury and payments functions.
- Preparing and presenting periodic reports on trade, payment, and treasury operations to senior management.
- Providing leadership, coaching, and professional development to team members.
This is a senior managerial role that demands strong technical knowledge of financial operations, regulatory compliance, and leadership capabilities.
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Closing Note
These opportunities offer experienced professionals the chance to contribute meaningfully to critical operational areas within the organization. Applicants are encouraged to review the requirements carefully and submit their applications before the closing date of 15 October 2025.
