Kenya Commercial Bank (KCB) has built a reputation as one of the most trusted and progressive financial institutions in the region, with a footprint spanning multiple markets across East Africa. The bank continues to expand its operations while investing in human capital to strengthen service delivery, innovation, and corporate growth. As part of its ongoing talent acquisition strategy, KCB has announced several career opportunities for professionals looking to make a meaningful contribution to the banking and financial services industry.
The roles currently open cut across multiple departments including communications, monitoring and evaluation, branch operations, learning and development, trustee services, research, and technology vendor management. Each position carries specific responsibilities designed to support KCB’s strategic objectives, customer service excellence, and long-term sustainability.
Below is a detailed outline of the positions available:
Senior Manager, Public Relations and Corporate Communications
Deadline: 3rd October 2025
This position reports to the Head of Corporate and Stakeholder Relations. The role is a critical one within the bank’s external relations function, responsible for ensuring that the KCB Group maintains a strong, consistent, and positive public image in line with its strategic objectives. The individual appointed will lead the design and execution of corporate communications initiatives that enhance the brand’s reputation, manage crisis communication effectively, and foster strong engagement with stakeholders including media, regulators, and the wider public.
Key responsibilities include:
- Developing and implementing comprehensive public relations strategies tailored to different audiences, ensuring the KCB brand is positively positioned in the marketplace.
- Leading the bank’s media engagement by cultivating strong relationships with journalists, editors, and industry commentators to ensure fair and accurate coverage.
- Coordinating corporate communications, including press releases, media briefings, speeches, and public statements, while aligning them to the bank’s tone and strategy.
- Building and protecting KCB’s reputation through proactive crisis communication planning, rapid response strategies, and well-managed media interactions during sensitive periods.
- Guiding internal communication initiatives to ensure staff are aligned with corporate values, strategic priorities, and organizational achievements.
- Supporting the design of corporate social responsibility communication strategies that showcase KCB’s community impact and sustainability commitments.
This role is central to positioning KCB as an innovative, responsible, and customer-focused financial institution.
Monitoring and Evaluation Manager
Deadline: 3rd October 2025
The Monitoring and Evaluation Manager reports directly to the Project Manager. The role is designed to support data-driven decision-making by developing and implementing monitoring, evaluation, accountability, and learning (MEAL) frameworks for KCB projects and regional initiatives. This role ensures that project activities are tracked, evaluated, and adapted to deliver maximum impact and measurable outcomes.
Key responsibilities include:
- Leading the design and application of MEAL frameworks tailored to project needs while ensuring alignment with organizational and donor standards.
- Supporting project teams with monitoring and evaluation tools that enable timely data collection, reporting, and analysis.
- Conducting regular field monitoring visits, evaluations, and assessments to generate evidence-based insights.
- Ensuring accountability mechanisms are in place, including feedback loops from project beneficiaries and stakeholders.
- Producing high-quality monitoring reports, learning briefs, and performance reviews that inform project decision-making.
- Strengthening the capacity of project staff through training and mentoring on monitoring and evaluation best practices.
- Facilitating organizational learning by capturing lessons, good practices, and innovations that can be scaled across KCB projects.
This role is vital for ensuring that KCB programs demonstrate tangible value, transparency, and sustainability in their implementation.
Branch Manager, Nanyuki Branch
Deadline: 3rd October 2025
The Branch Manager role is one of the most critical leadership positions within KCB’s retail banking network. Reporting to the Regional Business Manager, the successful candidate will be responsible for overall branch leadership, performance, and operational efficiency.
Key responsibilities include:
- Driving the branch’s business growth through the acquisition of new customers, retention of existing clients, and expansion of product uptake.
- Providing effective leadership to the branch team, ensuring performance targets are consistently met or exceeded.
- Overseeing daily operations to ensure compliance with regulatory standards, risk management frameworks, and internal policies.
- Promoting a strong customer service culture within the branch, ensuring clients receive prompt, accurate, and high-quality service.
- Managing branch profitability by controlling operational costs, maximizing revenues, and achieving key performance indicators.
- Supporting staff development through coaching, mentoring, and performance management practices.
- Engaging with local businesses, institutions, and community leaders to foster relationships that expand the bank’s customer base and strengthen its local presence.
This role represents the face of KCB at the community level and plays a pivotal part in delivering value to customers while ensuring sustainable business growth.
Senior Manager, Learning and Development
Deadline: 7th October 2025
The Senior Manager, Learning and Development, will take charge of KCB’s talent development initiatives, reporting directly within the human capital management structure. This role involves managing the entire training cycle, ensuring that staff are well-equipped with the skills, knowledge, and attitudes required to meet organizational objectives.
Key responsibilities include:
- Conducting training needs assessments to identify gaps and opportunities across the bank’s workforce.
- Designing learning interventions that align with business strategy and support employee growth.
- Coordinating the preparation, scheduling, and logistics of training programs, workshops, and learning sessions.
- Delivering training through a variety of methodologies including classroom sessions, digital learning, and blended approaches.
- Ensuring that training interventions are implemented effectively and that learning is applied in the workplace.
- Evaluating the impact of training programs using measurable outcomes and feedback mechanisms.
- Building a learning culture within the organization by promoting continuous professional development and knowledge sharing.
The role ensures that KCB maintains a highly skilled, adaptable, and motivated workforce capable of meeting the evolving demands of the banking sector.
Senior Manager, Trustee Services
Deadline: 10th October 2025
This position reports directly to the Managing Director. The Senior Manager, Trustee Services, will oversee both the operational and strategic functions of the trustee department, ensuring high levels of regulatory compliance, client satisfaction, and revenue growth.
Key responsibilities include:
- Providing strategic direction for the trustee services department in alignment with the bank’s asset management strategy.
- Ensuring that all trustee operations comply with relevant legal, regulatory, and industry standards.
- Managing client relationships by providing advisory support, timely reporting, and excellent service delivery.
- Developing operational policies and procedures that enhance efficiency and consistency in service delivery.
- Overseeing financial reporting for trustee services, ensuring accuracy and transparency.
- Leading and mentoring the trustee services team, fostering a culture of accountability, professionalism, and high performance.
- Driving revenue growth by prospecting new clients, deepening existing relationships, and identifying market opportunities.
- Building strong industry partnerships and positioning KCB as a trusted provider of trustee services.
This role requires a blend of strategic vision, operational expertise, and client relationship management to ensure the trustee business thrives in a competitive market.
Research Analyst
Deadline: 10th October 2025
The Research Analyst will report to the Research Manager within KCB Asset Management. This position plays a central role in supporting investment decisions through rigorous research and analysis. The role demands a deep understanding of financial markets, economic trends, and industry performance.
Key responsibilities include:
- Conducting in-depth research on investment opportunities across multiple asset classes.
- Collecting, analyzing, and interpreting macroeconomic data, market indicators, and industry reports.
- Maintaining financial models and projection tools to support investment decision-making.
- Preparing detailed research reports, investment briefs, and presentations for both internal and external stakeholders.
- Supporting the investment team by identifying opportunities that optimize returns for clients.
- Monitoring and evaluating the performance of existing investments, recommending adjustments as needed.
- Keeping abreast of global and local economic developments that may impact the bank’s asset management strategy.
The Research Analyst provides the insights required for KCB to make sound, data-driven investment choices that deliver sustainable returns.
Technology Vendor Manager
Deadline: 10th October 2025
The Technology Vendor Manager is responsible for overseeing the strategic management of technology vendors to ensure alignment with KCB’s business goals. This role is critical in maximizing value from vendor partnerships while ensuring risk mitigation, cost efficiency, and high-quality service delivery.
Key responsibilities include:
- Developing and executing a comprehensive technology vendor management strategy.
- Establishing performance measurement frameworks to evaluate vendor delivery against contractual obligations.
- Building and maintaining strong relationships with technology vendors to foster collaboration and innovation.
- Negotiating contracts, renewals, and service agreements to ensure favorable terms for KCB.
- Monitoring vendor compliance with risk, security, and regulatory requirements.
- Identifying opportunities to optimize vendor costs without compromising service quality.
- Facilitating dispute resolution and addressing issues that may arise in vendor engagements.
- Providing periodic reports on vendor performance, risks, and opportunities to senior management.
This role ensures that technology vendors contribute effectively to KCB’s innovation agenda, digital transformation, and overall operational efficiency.
