Senior Manager, Trustee Services
Reporting to the Managing Director, the job holder shall oversee the operations and strategic direction of the trustee department, ensuring regulatory compliance, client satisfaction, and the efficient management of trust assets and administration. Key responsibilities include developing operational policies, managing client relationships, overseeing financial reporting and providing leadership to the team to achieve departmental goals.
Will be responsible for the growth of the trustee services business by prospecting new clients and growing the department’s revenues in line with KCB AM strategy. The role holder is expected to offer first class service to all stakeholders by building a highly engaged trustee services team in addition to building trusted and valued partnerships within the industry.
Key Responsibilities:
- Responsible for designing, implementing and refining operational policies, procedures and technological solutions for trustee services department.
- Responsible for business development targeted at a growing customer base, fund value and revenues in line with agreed budgets.
- Monitoring the receivables position and ensuring all incomes and other entitlements due from clients are received within reasonable time.
- Improve profitability by expanding on existing relations as well as identifying opportunities for incremental revenues.
- Oversee the day-to-day administration of client accounts including managing trust assets, handling financial distributions and ensuring proper record keeping.
- Ensure full adherence to all relevant laws, regulations including internal operational policies and audit requirements related to trustee business
- Continuously re-assessing the operational risks inherent in the business considering changing economic or market conditions, legal and regulatory requirements or operating procedures and practices to safeguard the business.
- Ensure regulatory reports and meetings are undertaken in compliance with regulatory guidelines and actively supervising the relevant appointees such as auditors, fund managers, custodians, valuers etc
- Manage client relationships, on-boarding new clients whilst ensuring KYC/AML, service level agreements are met with the relevant stakeholders including fostering client confidence through excellent customer service
- Representing the company at conferences, seminars and other relevant events.
The Ideal Candidate: Academic, Professional & Experience:
For the above position, the successful applicant should have the following:
- Bachelor’s degree from a recognized university
- Professional Qualifications, i.e., Trustee Development Program of Kenya Certification is essential.
- Professional Qualifications, like CISI/ICIFA/ CFA certification & ICIFA Practicing Member, will be an added advantage
- A master’s degree in business or a related field is desirable
- 8 Years of cumulative work experience is required
- Five (5) years’ experience in the Trustee Services sector, three (3) of which should be in Relationship Management, is required
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 10th October 2025.
Qualified candidates with disability are encouraged to apply.
