PCEA Chogoria Hospital, a long-standing and reputable healthcare institution established in 1922, continues to uphold its commitment to delivering accessible, high-quality, and compassionate healthcare to the people of Meru, Embu, Isiolo, Marsabit, and the surrounding counties. As a referral and teaching hospital with a 295-bed capacity, the institution plays a central role in advancing healthcare services, training medical professionals, and promoting community wellness.
As part of its ongoing efforts to strengthen healthcare quality and safety, PCEA Chogoria Hospital is seeking a dedicated and experienced professional to join its team in the position of Quality Improvement Officer. This full-time role provides an opportunity to contribute to the hospital’s mission of continuous improvement in patient care and service delivery standards.
The successful candidate will work closely with the Chief Executive Officer and cross-functional departments to implement, monitor, and enhance quality assurance and improvement programs that align with national and international health standards.
Job Title: Quality Improvement Officer
Job Type: Full Time
Qualification: Diploma or Degree in a relevant medical field
Experience: Minimum of 3 years
Location: Chogoria
Job Field: Healthcare
Job Purpose
The Quality Improvement Officer will play a vital role in fostering a culture of excellence, accountability, and continuous learning across the hospital. Reporting to the Chief Executive Officer, the incumbent will design and implement strategies to enhance the hospital’s operational and clinical performance. The position focuses on ensuring that all departments uphold established quality standards, comply with accreditation requirements, and maintain patient safety as a top priority.
The individual will also serve as a key resource for developing, communicating, and maintaining quality assurance processes that promote the hospital’s long-term sustainability and patient satisfaction.
Key Responsibilities
The responsibilities of the Quality Improvement Officer will span several areas, including quality assurance, continuous improvement, leadership, and collaboration.
1. Quality Assurance and Control
- Participate in the periodic review and revision of the hospital’s quality and patient safety programs, policies, and procedures to ensure they align with current standards and best practices.
- Provide guidance on the interpretation and implementation of the hospital’s quality and patient safety framework, ensuring that departments adhere to approved policies and processes.
- Facilitate regular training sessions to build staff capacity on quality assurance, patient safety, and compliance with national and international healthcare standards.
- Conduct internal quality audits across various departments to assess adherence to established procedures, identify gaps, and recommend improvements.
- Coordinate the development and implementation of corrective and preventive action plans to address identified non-conformities or audit findings.
- Review certification, accreditation, and regulatory agency audit results and support departments in preparing comprehensive responses and improvement plans.
- Lead the collection, analysis, and presentation of data that supports decision-making for quality and patient safety performance.
2. Continuous Quality Improvement
- Lead root cause analyses (RCA) for sentinel and adverse events to identify systemic weaknesses and guide preventive measures.
- Identify opportunities for improvement within the hospital’s clinical and administrative processes, ensuring that lessons learned are translated into actionable quality improvement initiatives.
- Support departmental teams in establishing Continuous Quality Improvement (CQI) activities that promote measurable enhancements in service delivery.
- Collaborate with department heads to identify key performance indicators (KPIs) relevant to quality and patient safety, ensuring that these are effectively tracked and reported.
- Maintain and update the hospital’s database on CQI activities, providing evidence-based insights for management and decision-making.
- Promote the integration of quality improvement principles into daily hospital operations through continuous staff engagement and training.
3. Leadership and Collaboration
- Foster a culture that prioritizes patient safety, accountability, and quality service delivery through leadership, motivation, and mentorship.
- Partner with department leaders, clinicians, and other staff members to implement and sustain quality improvement projects across various hospital units.
- Provide ongoing education and mentorship to staff on quality management principles, data utilization, and compliance with healthcare standards.
- Participate in multidisciplinary meetings, ensuring that quality and patient safety remain central to the hospital’s strategic discussions.
- Coordinate the communication of quality initiatives, outcomes, and lessons learned across all hospital departments to maintain transparency and consistency.
- Offer technical advice on quality-related issues and collaborate with external partners and regulators where necessary to ensure compliance with health sector standards.
- Undertake any other related tasks as assigned by the Chief Executive Officer in line with the hospital’s goals and operational priorities.
Qualifications and Experience
- Minimum Diploma in a medical-related course such as Nursing, Medical or Clinical Sciences, Public Health, Health Systems Management, or other relevant disciplines.
- Bachelor’s Degree in a related field is an added advantage.
- Proficiency in Quality Management Systems is highly desirable.
- Valid practicing license for clinical professionals, where applicable.
- Certification or training in Quality Management, Patient Safety, or Quality Improvement tools and methodologies is preferred.
- Minimum of 3 years of experience in a healthcare quality improvement role, ideally within a hospital or healthcare institution.
- Experience working with accreditation or certification standards such as SafeCare or ISO and implementing CQI projects is advantageous.
- Strong analytical and data literacy skills with the ability to collect, interpret, and utilize data for decision-making.
- Excellent communication and interpersonal skills with the capacity to engage, train, and mentor staff at all levels.
Key Competencies
- Strong attention to detail and a commitment to maintaining high standards of professionalism.
- Excellent problem-solving and critical-thinking abilities, with a focus on innovation and proactive solutions.
- Ability to perform effectively under pressure and manage multiple competing priorities.
- Demonstrated leadership and influencing skills to drive quality culture across the institution.
- Exceptional documentation, reporting, and presentation skills.
- Proficiency in Microsoft Office applications and data management tools such as Excel and dashboards.
Professional Attributes
The hospital seeks an individual who demonstrates integrity, diligence, and a passion for healthcare quality improvement. The Quality Improvement Officer is expected to lead by example, uphold ethical standards, and ensure that all activities align with the institution’s mission to provide compassionate, patient-centered care.
The successful candidate should possess a proactive mindset, with the ability to anticipate potential challenges and devise practical solutions. The role requires a balance of technical expertise, teamwork, and effective communication, as well as a deep understanding of healthcare systems and compliance frameworks.
Work Environment
The Quality Improvement Officer will be based at PCEA Chogoria Hospital, working closely with both clinical and administrative staff to promote seamless coordination of quality assurance processes. The role involves periodic fieldwork within the hospital’s departments, as well as engagement with external stakeholders, auditors, and regulatory bodies when necessary.
The position demands adaptability and a willingness to collaborate with professionals from diverse backgrounds, including medical practitioners, nurses, public health officers, and support staff.
Reporting Structure
The Quality Improvement Officer will report directly to the Chief Executive Officer and will maintain close working relationships with departmental heads, unit supervisors, and members of the hospital’s management team. The role also requires periodic reporting to the hospital’s quality and safety committee, providing updates on audit findings, CQI activities, and progress toward accreditation goals.
Impact of the Role
This position plays a central part in shaping the hospital’s commitment to quality, safety, and operational efficiency. By implementing structured quality management systems, the Quality Improvement Officer will contribute to measurable improvements in patient outcomes, staff engagement, and organizational compliance.
Furthermore, the officer’s role in data-driven decision-making will enhance the hospital’s ability to identify trends, allocate resources effectively, and strengthen overall service delivery.
How to Apply
Interested candidates are encouraged to submit their application, including a cover letter, updated curriculum vitae, and copies of relevant certifications, to the following email address:
Applicants should include the job title “Quality Improvement Officer” in the subject line of the email.
The deadline for application submission is 4:00 p.m. on Friday, 24th October 2025.
Only shortlisted candidates will be contacted.
