Boma International Hospitality College (BIHC) continues to stand out as a premier training institution for hospitality and tourism management in Kenya and the region. Since its establishment in 2015, BIHC has continuously shaped the future of the hospitality industry by nurturing talent and fostering innovation in learning. Guided by a commitment to Professionalism, Passion, Growth, and Timeliness, the college has become an ISO 9001:2015 Certified TVET Centre of Excellence for Hospitality Training — a testament to its dedication to quality and excellence.
At BIHC, education goes beyond the classroom. The institution believes in a holistic, hands-on approach that blends theoretical knowledge with practical exposure, ensuring that every learner gains the skills, confidence, and adaptability required to excel in one of the world’s most dynamic and ever-evolving industries — hospitality.
As the college continues to grow and expand its influence across Africa and beyond, BIHC seeks talented and dedicated individuals to join its vibrant academic team. The institution invites applications for the position of Assistant Academic Registrar, a key administrative role within the Academics Department that plays a vital part in ensuring the seamless operation of academic processes, records management, and compliance with academic standards.
About Boma International Hospitality College (BIHC)
Since its inception, BIHC has been driven by the vision of offering life-long, practical learning experiences that empower students to meet global industry demands. Its partnership with international institutions and hospitality brands has made it a leading hub for experiential learning.
The college operates under a philosophy that values diversity, inclusion, and continuous improvement. BIHC’s commitment to quality is deeply anchored in its ISO 9001:2015 certification — ensuring that every process, from admissions to examinations, aligns with international standards of excellence.
Working at BIHC means becoming part of a close-knit community that values teamwork, integrity, and growth. Each member of staff is recognized for their contribution, and individual talents are nurtured to align with the institution’s mission and long-term strategic goals.
The college’s purpose is to empower the next generation of hospitality leaders, and it recognizes that this mission can only be achieved by engaging a diverse, competent, and motivated workforce.
Your Role at BIHC: Assistant Academic Registrar
The Assistant Academic Registrar will work closely with the Registrar, Registration and Examination, and will play a critical role in managing academic operations — from student registration and examinations to graduation and record maintenance. The position demands a balance of administrative expertise, technical proficiency, and a high level of integrity, given the sensitive nature of academic data management.
This role provides a unique opportunity to contribute directly to the delivery of BIHC’s academic strategy, particularly in promoting excellence in service delivery and supporting the college’s internationalization agenda.
Job Summary
The Assistant Academic Registrar will be responsible for supporting academic operations by managing and maintaining accurate student records, ensuring proper examination management, generating and issuing transcripts, and overseeing graduation processes. The role also involves ensuring compliance with institutional policies and academic standards, supporting system integrity, and facilitating effective communication between faculty, students, and external partners.
The successful candidate will serve as a key liaison between academic and administrative functions, fostering coordination and efficiency in the execution of academic services.
Scope of the Role
The position covers several key functional areas, including but not limited to:
- Student Academic Lifecycle Administration
- Transcripts, Certifications, and Graduation Lists
- Records and Examinations Management
- Student Support and Services
- Policy and Compliance Coordination
Key Responsibilities
1. Examinations and Assessment Support
- Generate and review examination rubrics to ensure alignment with institutional standards.
- Identify and resolve system-related issues affecting examination data entry or reporting.
- Update unprocessed, supplementary, and special examination marks to maintain data accuracy.
- Assist in the auditing and moderation of examination papers to uphold academic integrity.
- Provide logistical support in the printing, packaging, and distribution of exam materials.
- Maintain confidentiality and secure handling of examination documents at all times.
2. Student Registration and Academic Records
- Support the registration and reporting of student units and academic data across programs.
- Generate new student numbers and create class groupings in line with institutional requirements.
- Align student transcripts for accuracy and consistency, ensuring all academic information is properly recorded.
- Assist with orientation and registration of short-course students, ensuring they are properly integrated into BIHC’s academic system.
- Maintain accurate and up-to-date records in both physical and digital systems for easy retrieval and compliance.
3. Graduation and Certification
- Support in preparing and verifying graduation lists for final approval.
- Facilitate the clearance of students for graduation, ensuring that all academic and financial requirements are met.
- Ensure transcript accuracy and timely issuance of academic certificates.
- Assist in coordinating graduation ceremonies and related documentation processes.
4. Data Management and Reporting
- Conduct analysis of student results and prepare periodic academic reports.
- Provide accurate data for institutional planning, accreditation, and quality assurance purposes.
- Support internal and external audits related to academic records and reporting systems.
- Maintain data confidentiality and ensure compliance with institutional and statutory data protection regulations.
5. Student Support and Communication
- Serve as a central contact point for student academic queries related to registration, transcripts, and examination results.
- Ensure prompt and professional communication with students, faculty, and parents regarding academic processes.
- Provide guidance to students on academic policies, deadlines, and procedural requirements.
- Collaborate with the student affairs department to resolve student concerns in a timely and transparent manner.
6. Committee Support and Representation
- Serve as secretary to consultative and disciplinary committees, preparing agendas, recording minutes, and following up on action points.
- Represent the academic registry during BIHC/Switch Media meetings, ensuring alignment with digital learning systems and records management.
- Maintain proper documentation and filing of committee decisions and academic resolutions.
7. Policy and Compliance
- Ensure that all academic processes comply with internal policies, regulatory requirements, and ISO 9001:2015 standards.
- Support the development and implementation of academic policies to enhance efficiency and consistency.
- Assist in periodic policy reviews and recommend updates to improve operational procedures.
- Promote awareness of academic regulations among students and staff.
8. System Management and Process Improvement
- Support system updates, maintenance, and data integrity verification.
- Troubleshoot issues related to the academic management system and liaise with IT support to resolve them.
- Recommend system improvements to enhance efficiency and user experience.
- Participate in process automation initiatives to minimize manual errors and improve turnaround time.
9. Administrative Support and Correspondence
- Manage the registry’s official email and correspondence, ensuring timely responses to all internal and external inquiries.
- Maintain organized records of communications and academic documents for reference and accountability.
- Prepare official letters, notices, and reports related to academic operations.
10. Any Other Duties
- Perform any other duties as may be assigned by management to support the college’s academic mission and operational goals.
Supervisory Responsibilities
While the Assistant Academic Registrar may not directly supervise a large team, they will work closely with registry officers, examination assistants, and administrative interns to ensure that all academic tasks are executed efficiently and accurately. They may also be called upon to train new staff members or guide interns within the department.
Skills and Competencies
- Demonstrated ability to manage and maintain accurate student records and examinations data.
- Strong organizational and time management skills, with a keen eye for detail.
- Excellent communication and interpersonal skills for effective interaction with students, faculty, and external partners.
- High integrity and confidentiality in handling sensitive academic information.
- Strong ICT skills and familiarity with academic management systems will be an added advantage.
- Ability to adapt to a fast-paced, dynamic academic environment while maintaining quality standards.
Education and Experience
- A Diploma or Bachelor’s Degree in one of the following (or closely related) fields:
- Education Administration/Management
- Business Administration/Management
- Hospitality or Tourism Management (with strong administrative skills)
- Social Sciences (with emphasis on administration or records management)
- Information Management or Records Management
- Experience:
- At least 3–5 years of experience in an academic registry or examinations office, preferably within a hospitality or technical training college.
- Knowledge of hospitality industry expectations will be an added advantage.
How to Apply
Interested and qualified candidates are invited to apply strictly through:
https://www.redcross.or.ke/Careers
and/or
https://www.bihc.ac.ke/career
Applications should reach BIHC no later than Friday, 10th October 2025.
Only shortlisted candidates will be contacted.
