Hotpoint Appliances Limited, a leading name in Kenya’s home and electronic appliances industry, continues to set the benchmark for excellence in the distribution and retail of quality consumer products. The company has built a reputation for reliability, innovation, and customer satisfaction, with a strong presence across the region through an extensive network of retail outlets and distribution centers.
To strengthen its operational efficiency and support continued business growth, Hotpoint Appliances Limited is seeking to recruit a qualified, experienced, and highly motivated professional to join its Warehouse Department in Ruiru Headquarters. The position available is for an Outbound Supervisor, a critical role that ensures the smooth, timely, and accurate dispatch of goods to customers and retail outlets.
This opportunity presents an excellent platform for a logistics professional who thrives in a dynamic warehouse environment, is committed to operational excellence, and has a keen understanding of supply chain processes. The ideal candidate will play a pivotal role in maintaining the company’s reputation for prompt delivery, quality control, and exceptional customer service.
Position: Outbound Supervisor
Department: Warehouse
Reporting to: Warehouse Manager
Job Location: Ruiru Headquarters
Job Purpose
The Outbound Supervisor will be responsible for overseeing and optimizing the dispatch operations within the warehouse. The position ensures that all customer orders are processed accurately, dispatched on schedule, and delivered in excellent condition. The supervisor will also play a key role in resource utilization, ensuring the efficient use of trucks, minimizing transport costs, and maintaining safety standards throughout the dispatch process.
Duties and Responsibilities
- Order Processing and Dispatch Coordination
The Outbound Supervisor will oversee the entire process of outbound goods, ensuring all orders are processed, verified, and dispatched accurately within the set timelines. This includes maintaining close coordination with the warehouse team to ensure that every order aligns with customer requirements and delivery schedules. - Order Accuracy Assurance
The role demands strict attention to detail in verifying order accuracy before dispatch. The supervisor must ensure that all items leaving the warehouse match the sales orders and dispatch manifests. Any discrepancies identified must be promptly corrected to avoid client dissatisfaction or inventory imbalances. - Protection of Goods During Handling and Transport
It is essential to ensure all products are properly packaged and secured to prevent any form of damage during loading, transit, and offloading. The supervisor will oversee the proper handling of goods, adherence to safety protocols, and the use of appropriate protective materials. - Maintenance of a Safe and Productive Work Environment
The Outbound Supervisor will uphold a culture of safety within the warehouse environment. This involves enforcing occupational health and safety standards, ensuring all warehouse staff adhere to safety procedures, and minimizing workplace hazards through continuous training and supervision. - Transportation Efficiency and Cost Control
To maintain cost efficiency, the supervisor will plan and optimize delivery routes and truck loads to minimize transportation expenses. The goal is to achieve maximum truck utilization while maintaining service quality and adhering to delivery timelines. - Minimization of Damage and Dispatch Errors
The role includes implementing measures to reduce damage to goods and prevent dispatch errors. This involves regular checks of loading procedures, staff training, and reviewing dispatch documentation to identify potential areas of improvement. - Documentation and Record Management
The supervisor will ensure that all dispatch-related documentation, including manifests, delivery notes, and waybills, are correctly printed, signed, and filed before truck release. Proper documentation ensures accountability, transparency, and easy tracking of goods in transit. - Adherence to Occupational Health and Safety Regulations
Compliance with all occupational safety standards is mandatory. The Outbound Supervisor will ensure warehouse staff are aware of and follow safety policies, participate in safety audits, and take corrective action when necessary. - Continuous Improvement and Operational Efficiency
The position requires a proactive approach to process improvement. The supervisor will analyze dispatch operations, identify inefficiencies, and recommend or implement strategies that enhance performance, reduce errors, and increase customer satisfaction. - Supervisory and Leadership Duties
The Outbound Supervisor will manage a team of dispatch staff, providing clear direction, regular performance feedback, and motivation to ensure optimal productivity. The role involves fostering teamwork, discipline, and accountability within the warehouse environment. - Reporting and Communication
Regular reporting to the Warehouse Manager is essential for operational transparency. The supervisor will provide accurate data on dispatch volumes, truck utilization rates, and delivery performance. Effective communication with other departments, such as logistics and sales, is also crucial for smooth coordination of outbound activities. - Other Assigned Duties
The supervisor may be assigned other related tasks by management as part of the broader effort to improve overall warehouse operations and organizational performance.
Skills and Qualifications
Qualification:
- A minimum of a Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience and Key Skills:
- Proven exposure to warehouse operations, procedures, and inventory control techniques.
- At least three years of hands-on experience in warehousing and stock control within a formal setup.
- Proficiency in Warehouse Management Systems (WMS) software for order processing, inventory management, and dispatch operations.
- In-depth knowledge of the logistics process from order entry to final delivery.
- Familiarity with automated warehouse inventory systems, particularly Orion, will be an added advantage.
- Strong work ethics and a high degree of integrity in handling company assets and data.
- Resourcefulness and proactivity in resolving operational challenges.
- Excellent interpersonal and communication skills to interact effectively with team members and other departments.
- Good numerical and analytical skills for effective inventory reconciliation and reporting.
- Strong planning, coordination, and time management abilities to ensure smooth dispatch operations.
- Team-oriented with strong collaboration skills to promote harmony and collective success.
Key Competencies
- Leadership and Supervision:
The ability to lead a team effectively, maintain discipline, and inspire productivity. The supervisor should demonstrate sound judgment and decisiveness in daily warehouse operations. - Attention to Detail:
Ensuring order accuracy and proper documentation requires meticulous attention to detail. The supervisor must maintain precision in every stage of the dispatch process. - Communication and Coordination:
Excellent communication skills are essential for relaying instructions, coordinating with other departments, and ensuring the warehouse team remains aligned with organizational goals. - Technical Proficiency:
Strong understanding of WMS platforms, barcode scanning systems, and other technological tools used in warehouse operations. - Problem Solving and Initiative:
The supervisor must demonstrate the ability to identify operational bottlenecks and implement practical, timely solutions to maintain smooth workflow. - Organizational Skills:
The role requires exceptional organizational ability to manage multiple tasks simultaneously while maintaining focus on accuracy and efficiency. - Health, Safety, and Compliance:
A good understanding of occupational safety regulations and the ability to ensure full compliance within the dispatch area.
Working Environment
The position is based at the company’s headquarters in Ruiru, within the Warehouse Department. The Outbound Supervisor will work in a fast-paced environment that demands high efficiency, teamwork, and consistent attention to operational details. The work schedule may occasionally require flexibility to accommodate high-volume dispatch periods or special logistical assignments.
Company Overview
Hotpoint Appliances Limited is one of the most reputable names in the distribution and retail of consumer electronics and home appliances in East Africa. The company is recognized for its commitment to quality, customer satisfaction, and operational excellence. Its product portfolio includes leading global brands, and its distribution network spans retail, wholesale, and online sales channels.
Through a continuous drive for innovation and service excellence, Hotpoint Appliances Limited maintains a strong market presence and a loyal customer base. The company offers a professional environment that promotes growth, learning, and teamwork while ensuring that employees contribute meaningfully to the organization’s objectives.
Application Procedure
Interested and qualified candidates are invited to submit their applications via email to [email protected] on or before 11th October 2025. Applicants should indicate the role title in the subject line of their email.
Only shortlisted candidates will be contacted for further recruitment stages.
