In today’s fast-evolving financial and operational landscape, success belongs to institutions that embrace innovation, uphold integrity, and invest in the right people. We are proud to be an organization that stands for operational excellence, customer-centric service, and a culture of growth and learning. As we continue to strengthen our position as a leading player in the financial services sector, we are opening doors for passionate professionals who are ready to make a meaningful impact.
We are currently inviting applications for several exciting positions across multiple departments at our Head Office. These roles are open to individuals who possess exceptional drive, strong analytical abilities, leadership potential, and the desire to contribute to a team that values collaboration, innovation, and accountability.
The positions available are:
- Assistant Manager, Custodial Services
- Head of Information Security
- Assistant Manager, Information Systems Audit
- Officer, Credit Collections
- Officer, Retail Recoveries
- Manager – Trade, Payments & Treasury Operations
All positions are open-ended contracts, based at the Head Office, with an application deadline of 15 October 2025.
Below are the detailed job descriptions for each role:
1. Assistant Manager, Custodial Services
Department: Central Operations
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
The Assistant Manager, Custodial Services, will play a crucial role in ensuring the smooth and efficient management of custodial operations within the organization. The position requires an individual with a deep understanding of securities and custodial management, client servicing, and operational risk mitigation in the custody environment.
Key Responsibilities:
- Oversee daily custodial operations, ensuring timely and accurate processing of client transactions, settlement instructions, and safekeeping of securities.
- Manage the relationship between clients and external custodians, ensuring efficient coordination and communication.
- Monitor all custodial accounts and ensure compliance with both internal controls and regulatory requirements.
- Review and validate all client asset reconciliations, ensuring proper reporting and resolution of discrepancies.
- Maintain up-to-date records of all custodial transactions and ensure smooth end-of-day operations.
- Implement and continuously enhance operational processes to improve service delivery and efficiency.
- Provide support and guidance to the custodial operations team, ensuring adherence to performance and compliance standards.
- Participate in the design, testing, and implementation of new systems or enhancements related to custodial services.
- Support audit and compliance reviews, ensuring timely submission of required documentation and reports.
This position is ideal for an individual with a strong operational background, exceptional attention to detail, and a customer-first approach in service delivery.
2. Head of Information Security
Department: Operations
Band/Level: Head
Contract Terms: Open-Ended
Location: Head Office
The Head of Information Security will be responsible for establishing, implementing, and maintaining an enterprise-wide information security strategy and program. This role will safeguard the organization’s data, systems, and networks from internal and external threats, while ensuring compliance with regulatory and industry standards.
Key Responsibilities:
- Develop and implement a comprehensive information security framework that aligns with organizational goals and risk appetite.
- Lead the creation and enforcement of information security policies, standards, and procedures.
- Oversee risk assessments, vulnerability testing, and penetration testing to identify and mitigate potential threats.
- Manage incident response processes, ensuring prompt detection, analysis, and containment of security breaches.
- Collaborate with IT and business units to ensure security controls are integrated into all systems and projects.
- Ensure continuous monitoring of systems for security anomalies and coordinate remedial actions as required.
- Maintain awareness of emerging cyber threats and lead initiatives to strengthen the organization’s security posture.
- Liaise with regulators, auditors, and external partners to ensure full compliance with data protection and cybersecurity requirements.
- Lead and mentor a dedicated team of information security professionals, fostering a culture of security awareness across the organization.
- Develop and conduct security training programs for staff at all levels.
This leadership role requires strategic thinking, deep technical expertise, and strong interpersonal skills to drive an organization-wide commitment to information security.
3. Assistant Manager, Information Systems Audit
Department: Internal Audit
Band/Level: Assistant Manager
Contract Terms: Open-Ended
Location: Head Office
The Assistant Manager, Information Systems Audit, will be responsible for planning and executing IT audits to ensure the integrity, reliability, and security of the organization’s information systems. This position requires a high level of technical knowledge and a strong understanding of IT controls, risk management, and audit methodologies.
Key Responsibilities:
- Develop and execute audit plans focused on IT governance, cybersecurity, application controls, and system development.
- Evaluate the effectiveness of IT controls and identify areas for improvement.
- Review systems to ensure data integrity, security, and compliance with established standards.
- Conduct audits of IT infrastructure, including networks, databases, and applications, to assess vulnerabilities and risk exposure.
- Prepare detailed audit reports highlighting findings, risks, and recommendations for corrective actions.
- Collaborate with the IT department and business units to monitor implementation of audit recommendations.
- Provide advisory support on IT risk management and emerging technologies.
- Participate in integrated audits, providing technical input to assess controls in technology-enabled business processes.
- Stay updated with new auditing tools, cyber risks, and compliance frameworks to enhance the audit function.
This role is suited to an analytical and detail-oriented professional who enjoys uncovering risks and improving systems to enhance organizational resilience.
4. Officer, Credit Collections
Department: Debt Recovery & Special Assets
Band/Level: Officer
Contract Terms: Open-Ended
Location: Head Office
The Officer, Credit Collections, will be responsible for managing the recovery of overdue loans and ensuring that all collection activities are carried out professionally, efficiently, and in accordance with established policies and procedures.
Key Responsibilities:
- Proactively follow up on overdue accounts through calls, letters, and client visits where necessary.
- Develop and implement collection strategies to reduce non-performing loans.
- Negotiate repayment arrangements and ensure timely recovery of outstanding debts.
- Maintain accurate records of all collection activities and interactions with clients.
- Prepare periodic reports on collections performance, highlighting key trends and recovery metrics.
- Liaise with the legal and credit departments on accounts requiring litigation or restructuring.
- Recommend accounts for write-off, where applicable, in accordance with policy guidelines.
- Monitor and track customer repayment patterns to identify potential risk accounts.
- Maintain professionalism and empathy while ensuring adherence to company policies during client engagements.
The ideal candidate will have excellent communication and negotiation skills, coupled with a deep understanding of credit management processes.
5. Officer, Retail Recoveries
Department: Debt Recovery & Special Assets
Band/Level: Officer
Contract Terms: Open-Ended
Location: Head Office
The Officer, Retail Recoveries, will focus on recovering delinquent retail loans and ensuring effective portfolio management. This role requires persistence, analytical ability, and strong interpersonal skills to manage customer relationships effectively while maintaining the organization’s financial stability.
Key Responsibilities:
- Manage the recovery of retail loan accounts in arrears, ensuring prompt follow-up and resolution.
- Engage with customers to negotiate payment arrangements and restructure loans where necessary.
- Conduct thorough analysis of default patterns to develop targeted recovery strategies.
- Maintain accurate records of customer accounts, correspondence, and recovery efforts.
- Collaborate with external agencies and legal teams for cases that require escalation.
- Prepare and submit regular performance reports on recovery efforts and portfolio trends.
- Ensure compliance with internal policies and regulatory guidelines throughout the recovery process.
- Contribute to continuous improvement initiatives to enhance recovery efficiency and reduce delinquency rates.
This role offers an opportunity to directly contribute to the organization’s financial performance by ensuring that loan recovery operations are managed prudently and effectively.
6. Manager – Trade, Payments & Treasury Operations
Department: Central Operations
Band/Level: Manager
Contract Terms: Open-Ended
Location: Head Office
The Manager – Trade, Payments & Treasury Operations, will oversee all activities related to trade finance, payment processing, and treasury operations. This position is vital in ensuring operational efficiency, risk management, and compliance within these critical functions.
Key Responsibilities:
- Manage day-to-day operations for trade services, payments processing, and treasury back-office functions.
- Ensure adherence to regulatory requirements, internal controls, and service-level agreements.
- Oversee processing of letters of credit, guarantees, remittances, and foreign exchange transactions.
- Supervise reconciliation of nostro accounts, suspense accounts, and other operational records.
- Implement process improvements to enhance turnaround times and reduce operational risks.
- Provide leadership and guidance to the operations team, promoting a culture of performance excellence and accountability.
- Collaborate with front-office teams to support trade and treasury product offerings.
- Prepare operational reports and ensure timely escalation of exceptions or anomalies.
- Lead system enhancement initiatives and contribute to automation projects aimed at improving operational efficiency.
- Coordinate with audit, compliance, and risk management departments to ensure process transparency and adherence to policies.
This role is best suited to a results-driven leader with strong operational knowledge and an eye for accuracy, efficiency, and risk control.
Why Join Us?
Joining our team means becoming part of a forward-thinking organization that values innovation, operational excellence, and integrity. We offer an inclusive work environment where your ideas are heard, your professional growth is nurtured, and your contributions are celebrated. Whether you are leading a department or managing daily operations, every role here matters — and every employee plays a part in shaping our shared success story.
We invest in continuous learning, offer competitive rewards, and promote career progression across all departments. By joining us, you will work alongside dedicated professionals who are passionate about excellence and committed to building a sustainable and customer-focused organization.
Expiry Date: 15 October 2025
Contract Terms: Open-Ended
Location: Head Office
