A prominent financial institution with a strong presence in Kenya is inviting qualified and dynamic professionals to apply for several key positions within its expanding team. The institution continues to strengthen its operational capacity, enhance customer experience, and reinforce its risk and security frameworks through strategic recruitment. The available roles include Unit Manager – Bishop Branch, Risk Manager, Security Manager, DevOps Engineer, and Universal Banker (Nyeri and Matuu branches).
Each of these positions plays a vital role in supporting the bank’s mission of providing superior financial services, promoting innovation, and upholding the highest standards of operational excellence. The following sections outline the detailed job descriptions for each available role.
Unit Manager – Bishop Branch
Location: Nairobi
Job Reference: JR-72302
The Unit Manager will be responsible for overseeing branch operations, driving sales growth, ensuring service excellence, and maintaining regulatory compliance. The role demands strong leadership and business acumen to achieve both financial and non-financial objectives within the branch.
Key Responsibilities:
- Lead, guide, and motivate the branch team to meet set performance targets and deliver exceptional customer experiences.
- Develop and implement business strategies to expand the customer base, increase deposits, and promote lending products.
- Manage and monitor daily branch operations, ensuring compliance with internal policies, banking regulations, and risk management frameworks.
- Drive marketing and promotional activities within the branch’s catchment area to increase market share and visibility.
- Maintain strong relationships with customers by addressing their financial needs and ensuring timely resolution of service issues.
- Monitor branch performance metrics including profitability, efficiency, and service delivery standards, while identifying opportunities for continuous improvement.
- Prepare branch reports for senior management review, highlighting achievements, challenges, and key performance indicators.
- Foster a positive work culture that encourages teamwork, accountability, and innovation.
- Coordinate with other departments such as Risk, Credit, and Operations to ensure smooth service delivery and adherence to the institution’s objectives.
- Ensure adherence to the institution’s credit policy, including assessment of loan applications and follow-up on repayments.
The Unit Manager will play a crucial role in ensuring that the Bishop Branch operates efficiently while maintaining high customer satisfaction and compliance standards.
Risk Manager
Location: Nairobi
Job Reference: JR-72230
The Risk Manager will be responsible for identifying, assessing, monitoring, and mitigating risks across the organization. This position is key in ensuring that the bank’s operations, financial performance, and reputation are safeguarded through sound risk management practices.
Key Responsibilities:
- Develop and implement comprehensive risk management frameworks and policies aligned with the bank’s strategic objectives.
- Conduct periodic risk assessments to identify emerging threats in credit, operational, market, and liquidity risk categories.
- Monitor adherence to internal control systems and provide recommendations for improvement.
- Lead risk analysis and scenario testing to inform decision-making at both strategic and operational levels.
- Prepare detailed risk reports for the Executive Committee and Board of Directors, outlining key exposures and mitigation strategies.
- Support business units in implementing risk management initiatives and ensure continuous awareness across all departments.
- Collaborate with internal audit, compliance, and finance teams to ensure coordinated risk management processes.
- Manage the risk register and maintain accurate documentation of risk exposures, treatment plans, and outcomes.
- Provide advisory support to management on risk-related matters including policy development, capital adequacy, and regulatory compliance.
- Participate in regulatory inspections and audits, ensuring timely resolution of identified gaps.
This role requires a strategic thinker who can proactively identify risks and guide the organization in maintaining resilience and compliance in a dynamic financial environment.
Security Manager
Location: Nairobi
Job Reference: JR-72294
The Security Manager will oversee the design, implementation, and management of the institution’s security framework. The role is critical in safeguarding assets, personnel, information, and physical infrastructure.
Key Responsibilities:
- Develop and implement security strategies, policies, and procedures that align with the institution’s operational goals.
- Conduct risk assessments and vulnerability analyses to identify potential threats to people, property, and information systems.
- Manage and coordinate physical security measures across all branches, including surveillance, access control, and alarm systems.
- Oversee the recruitment, training, and supervision of security personnel, ensuring professionalism and adherence to institutional standards.
- Liaise with law enforcement agencies, regulatory bodies, and third-party security service providers to enhance overall safety.
- Lead investigations into security incidents, ensuring thorough documentation and timely resolution.
- Develop and maintain business continuity and crisis management plans, including emergency response protocols.
- Monitor compliance with internal security policies and regulatory requirements.
- Review and recommend improvements in security technologies and systems to ensure robust protection against evolving threats.
- Prepare regular reports on security performance, incidents, and preventive measures.
The Security Manager will play a pivotal role in maintaining a secure operational environment, supporting the institution’s commitment to safeguarding its stakeholders and assets.
DevOps Engineer
Location: Nairobi
Job Reference: JR-72270
The DevOps Engineer will be responsible for building and maintaining efficient, scalable, and reliable systems that support the institution’s technology infrastructure and software development lifecycle. The role requires a deep understanding of automation, integration, and continuous deployment methodologies.
Key Responsibilities:
- Design, build, and maintain CI/CD pipelines to enhance the efficiency and reliability of software releases.
- Automate infrastructure provisioning, configuration, and deployment processes using modern DevOps tools and practices.
- Collaborate with software developers, system administrators, and security teams to optimize performance and maintain system stability.
- Implement monitoring and alerting systems to proactively detect and resolve system issues.
- Maintain version control systems and manage code repositories to ensure effective collaboration among development teams.
- Optimize cloud infrastructure utilization for cost efficiency and high availability.
- Support application deployment, maintenance, and scaling across various environments.
- Document processes, system configurations, and troubleshooting procedures to ensure operational continuity.
- Conduct regular system performance evaluations, capacity planning, and optimization exercises.
- Stay updated on emerging DevOps technologies and recommend their adoption to improve productivity and innovation.
The DevOps Engineer will contribute significantly to the bank’s digital transformation journey by ensuring seamless system integration, operational efficiency, and technological reliability.
Universal Banker – Nyeri Branch
Location: Nyeri
Job Reference: JR-72268
The Universal Banker will be responsible for providing a broad range of banking services to customers, ensuring excellent service delivery and compliance with operational procedures. This role blends customer service, sales, and basic banking operations to promote financial inclusion and client satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers, handling inquiries, transactions, and service requests efficiently.
- Cross-sell the bank’s products and services to meet individual and branch targets.
- Process deposits, withdrawals, and other routine transactions while maintaining accuracy and confidentiality.
- Educate customers on available banking channels and digital platforms to enhance service accessibility.
- Support branch operations by assisting in account opening, loan processing, and documentation.
- Identify customer needs and recommend appropriate financial solutions to promote retention and loyalty.
- Manage cash operations in compliance with internal control procedures and risk management policies.
- Participate in marketing activities and community outreach initiatives to strengthen the bank’s presence in Nyeri.
- Ensure adherence to all banking policies, regulations, and compliance standards.
- Collaborate with colleagues to maintain a professional, customer-centric environment.
This role is designed for an individual who thrives in a fast-paced customer service environment and is passionate about delivering value to clients.
Universal Banker – Matuu Branch
Location: Matuu
Job Reference: JR-72263
The Universal Banker for the Matuu Branch will undertake similar responsibilities as those of the Nyeri Branch, focusing on providing efficient banking services and promoting the bank’s products within the local community.
Key Responsibilities:
- Provide day-to-day teller and customer service operations, ensuring accuracy in transactions.
- Promote and sell banking products including deposits, loans, and digital services.
- Handle customer inquiries and complaints in a professional and timely manner.
- Support branch operations by preparing reports, verifying documents, and maintaining accurate records.
- Participate in community and promotional activities to attract new clients.
- Manage cash balances and ensure proper reconciliation of transactions.
- Work closely with the branch team to achieve sales and service targets.
- Uphold compliance with internal policies, operational procedures, and regulatory requirements.
- Assist customers in using mobile and online banking platforms.
- Maintain high standards of integrity, confidentiality, and professionalism in all client interactions.
The Universal Banker at Matuu will be instrumental in advancing the branch’s growth agenda while maintaining operational excellence and customer satisfaction.
Conclusion
The institution’s commitment to growth, innovation, and excellence is reflected in these career opportunities. Each of the positions offers a platform for professionals to contribute to a dynamic organization that values performance, customer service, and ethical conduct. Applicants who are passionate about banking, technology, and service delivery are encouraged to apply for the positions that match their skills and experience.
