A leading financial institution in Kenya is inviting qualified, experienced, and motivated professionals to apply for a range of exciting career opportunities across various departments. The organization is seeking individuals who are passionate about operational excellence, digital transformation, financial management, and customer service delivery. These positions are based at the Head Office and present an excellent opportunity for professionals looking to advance their careers in a dynamic and results-driven environment.
Each of the following positions offers an open-ended contract with competitive terms and the chance to make a meaningful impact in a reputable institution that values innovation, collaboration, and accountability. Interested candidates are encouraged to review the detailed job descriptions below and apply before the indicated closing dates.
Assistant Manager, Custodial Services
Department: Central Operations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Assistant Manager, Custodial Services, will oversee and coordinate custodial operations within the institution. This role involves ensuring that all custodial functions, including safekeeping, settlement, and asset servicing, are executed in compliance with regulatory standards and internal policies.
Key responsibilities include supervising custodial staff, ensuring the safekeeping of clients’ assets, managing reconciliation of securities accounts, and maintaining effective communication with clients, fund managers, and regulators. The position also entails implementing process improvements to enhance operational efficiency and maintaining accurate custodial records.
The Assistant Manager will monitor compliance with Service Level Agreements (SLAs), review internal procedures to identify areas for automation or improvement, and prepare regular performance and compliance reports for senior management.
Head of Information Security
Department: Operations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Head of Information Security will be responsible for developing, implementing, and maintaining the organization’s information security strategy, ensuring the confidentiality, integrity, and availability of all information assets.
The role involves leading a team of security professionals and establishing robust cybersecurity frameworks to protect systems from threats. The incumbent will oversee the identification and mitigation of risks, coordinate vulnerability assessments, and ensure compliance with national and international information security standards.
This position also requires developing policies and procedures related to access control, data protection, and incident response. The Head of Information Security will work closely with IT, compliance, and audit departments to ensure all technology initiatives align with the security objectives of the institution. Additionally, they will champion a culture of security awareness through training programs and regular communication across the organization.
Assistant Manager, Information Systems Audit
Department: Internal Audit
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Assistant Manager, Information Systems Audit, will play a key role in assessing the adequacy and effectiveness of internal controls within the institution’s IT systems and digital platforms.
Key responsibilities include conducting system audits to evaluate the efficiency of IT processes, ensuring compliance with data security standards, and identifying vulnerabilities within the system infrastructure. The role requires preparing audit reports with actionable recommendations to strengthen system controls and enhance data protection.
The Assistant Manager will also work collaboratively with IT and risk management teams to provide assurance on system reliability, data integrity, and overall IT governance. Additionally, they will participate in risk-based audits and support the internal audit department in continuous monitoring of technological and operational risks.
Officer, Credit Collections
Department: Debt Recovery & Special Assets
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Officer, Credit Collections, will be responsible for managing and recovering outstanding debts while maintaining positive relationships with customers.
The role entails following up on overdue accounts, negotiating repayment plans, and ensuring timely collections to minimize credit losses. The officer will maintain accurate records of all communications and repayments, and prepare periodic reports on collection performance.
This position requires working closely with legal and credit departments to ensure compliance with established recovery policies and procedures. The Officer, Credit Collections, will also assist in identifying high-risk accounts, recommending appropriate recovery actions, and contributing to the continuous improvement of collection strategies and systems.
Officer, Retail Recoveries
Department: Debt Recovery & Special Assets
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Officer, Retail Recoveries, will focus on the recovery of non-performing retail loans and other financial assets. The position involves implementing and monitoring recovery strategies, negotiating with customers, and ensuring adherence to the organization’s debt management policies.
Key duties include analyzing delinquent accounts, preparing repayment schedules, and liaising with external collection agencies or legal representatives where necessary. The officer will also be responsible for maintaining detailed recovery documentation and preparing progress reports for management review.
In addition, the role includes contributing to policy development by providing insights on emerging recovery trends, customer behavior, and systemic issues that may impact repayment performance.
Manager – Trade, Payments & Treasury Operations
Department: Central Operations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 15 October 2025
Job Description:
The Manager, Trade, Payments & Treasury Operations, will oversee and coordinate the institution’s trade finance, payments processing, and treasury support functions.
Key responsibilities include ensuring the accuracy and timeliness of trade transactions, managing foreign exchange operations, and overseeing local and international payment systems. The role involves ensuring compliance with regulatory requirements, internal controls, and global banking standards.
The manager will also supervise a team of operations officers, providing guidance to maintain high service standards and process efficiency. Additionally, this role requires collaboration with business units, financial partners, and regulators to support product innovation and operational excellence.
The incumbent will analyze process workflows, recommend automation opportunities, and ensure that operational risks are identified and mitigated. Preparing periodic management and audit reports on trade and treasury activities will also form part of the duties.
Officer, Custodial Operations
Department: Central Operations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 21 October 2025
Job Description:
The Officer, Custodial Operations, will support custodial services by ensuring that all operational tasks related to safekeeping, settlement, and reconciliation are performed accurately and efficiently.
Responsibilities include processing client transactions, maintaining accurate securities records, and ensuring prompt settlement of trades. The officer will liaise with counterparties, regulators, and clients to address operational queries and discrepancies.
In addition, the Officer, Custodial Operations, will assist in preparing operational reports, performing reconciliations, and ensuring compliance with established policies and procedures. The role also involves supporting system enhancements and contributing to the continuous improvement of custodial processes.
Officer, Business Applications
Department: IT & Digital
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 21 October 2025
Job Description:
The Officer, Business Applications, will provide technical and functional support for the institution’s core business applications. This role involves managing system configurations, monitoring performance, and assisting in the implementation of new digital solutions.
Key responsibilities include troubleshooting application issues, supporting end-users, and ensuring system stability and data integrity. The officer will collaborate with software vendors and internal stakeholders to ensure timely resolution of system incidents and the continuous improvement of business applications.
The position also involves participating in system upgrades, conducting user acceptance testing, and preparing documentation for process changes or new functionalities. The Officer, Business Applications, will play a critical role in ensuring that technology solutions align with operational and strategic business objectives.
How to Apply
Interested candidates who meet the requirements for any of the listed positions are invited to submit their applications before the respective closing dates. Applications should include a detailed resume and any relevant supporting documents.
