AAR Hospital, a leading healthcare institution renowned for its commitment to providing exceptional medical services and patient-centered care, invites qualified and motivated individuals to apply for the position of Care Manager. The hospital, located along Kiambu Road, continues to uphold its reputation for quality healthcare delivery, professionalism, and innovation within the healthcare sector.
The Care Manager position presents an excellent opportunity for an experienced healthcare professional who is passionate about enhancing patient experience and ensuring high-quality care delivery. The selected candidate will play a key role in coordinating and managing the patient journey, ensuring that services are efficient, personalized, and aligned with AAR Hospital’s strategic vision of delivering exceptional health outcomes and promoting wellness.
Job Purpose
The overall purpose of this role is to ensure seamless service delivery for both individual and corporate clients by providing personalized coordination services designed to enhance patient experience. The Care Manager will also promote the hospital’s wellness package portfolio and ensure effective management of patient care processes, from admission to discharge, while maintaining strong relationships with patients, healthcare teams, and third-party partners.
Duties and Responsibilities
The Care Manager will be responsible for a broad range of duties that support patient satisfaction, clinical efficiency, and organizational growth. These include:
1. Fostering Patient Volume Growth
The Care Manager will contribute to the growth of patient volumes in alignment with the hospital’s annual targets. This involves implementing strategies that ensure consistent delivery of high-quality care and patient-sensitive services. The focus will be on meeting or surpassing patients’ expectations through efficiency, empathy, and effective communication.
2. Care Management
A central responsibility of the Care Manager is to oversee the quality of hospitalization for all admitted patients. This includes visiting hospitalized members regularly, assessing their medical cases, and determining whether the cases are payable by the patient’s insurance provider or other payers. The Care Manager will provide clear and professional explanations regarding such determinations and ensure that the management team receives timely updates on all ongoing cases.
3. Patient Care and Experience
The role requires an in-depth understanding of AAR Hospital’s wellness packages. The Care Manager will be expected to familiarize themselves with these offerings to provide accurate and prompt responses to inquiries. In addition, they will advise patients on the most suitable wellness packages, handle complaints, and deliver effective resolutions. In situations requiring further intervention, the Care Manager will escalate feedback appropriately to ensure quick and satisfactory outcomes.
Supporting patients throughout their care journey, including during hospitalization, discharge, and follow-up, is a critical aspect of this role. The Care Manager will ensure that patients receive compassionate care and that any clinical or administrative concerns raised are addressed effectively.
4. Support for Medical Tourism
AAR Hospital attracts patients from various regions for specialized healthcare services. The Care Manager will play an important role in supporting the medical tourism program by facilitating smooth coordination of patient visits, admissions, and care pathways. This includes ensuring that international or out-of-town patients receive comprehensive support from arrival through treatment and discharge.
5. Coordination with Third-Party Payers
The Care Manager will ensure that third-party payers, such as insurance companies and corporate clients, receive timely and accurate support. This support includes the preparation and submission of medical reports, assistance with invoice queries, and generation of bill estimates when needed. The Care Manager will collaborate closely with the hospital’s finance and billing teams to ensure that financial transactions related to patient care are handled efficiently and transparently.
6. Data Analysis and Reporting
An essential aspect of the Care Manager’s role is to perform data analysis related to service uptake, patient trends, and feedback. This data will inform management reports and support continuous improvement initiatives within the hospital. By analyzing patient experiences and wellness program outcomes, the Care Manager will identify opportunities for service enhancement and contribute to decision-making processes aimed at improving operational efficiency.
7. Customer Awareness and Corporate Wellness Coordination
The Care Manager will coordinate wellness initiatives for corporate clients in accordance with established agreements. These wellness drives are essential in promoting preventive health care and fostering long-term relationships with organizations that partner with AAR Hospital. The role involves scheduling, coordinating, and ensuring that contracted services are delivered efficiently and effectively to meet corporate client expectations.
8. Support for Financial Processes
Collaboration with the hospital’s finance department is another key area of responsibility. The Care Manager will assist with clinical reconciliation processes to ensure accuracy in billing and service documentation. This includes reviewing patient bills prior to dispatch to confirm the closure of all clinical gaps. The aim is to enhance financial transparency, accuracy, and accountability while supporting the hospital’s revenue cycle management efforts.
9. Business Development Support
In collaboration with the marketing and business development teams, the Care Manager will participate in initiatives aimed at promoting the hospital’s wellness packages and medical services. This includes following up on leads from potential clients, supporting outreach campaigns, and contributing to the growth of the hospital’s client base. By building lasting relationships with patients and organizations, the Care Manager will help strengthen AAR Hospital’s position as a trusted healthcare provider.
10. Participation in Patient-Centered Hospital Processes
The Care Manager will actively support hospital processes designed to enhance patient experience and address clinical concerns. This includes participating in multidisciplinary team meetings, quality improvement discussions, and patient care reviews. The ultimate goal is to ensure that every patient’s hospital journey is positive, coordinated, and conducive to recovery and wellness.
Qualifications
Education:
- Degree in Nursing
- ICT competency
- Insurance Certification
Experience:
- At least 5 years of relevant work experience, including a minimum of one year in a supervisory role.
Key Competencies – Skills, Knowledge, and Aptitude
The Care Manager should possess a balanced combination of interpersonal, technical, and organizational skills to perform effectively in this role. Key competencies include:
- Patient Focus: A strong commitment to ensuring positive patient outcomes and experiences.
- Excellent Communication Skills: Ability to communicate clearly and professionally, both verbally and in writing.
- Time Management: Capacity to manage multiple priorities effectively while maintaining attention to detail.
- Planning and Organization: Strong organizational abilities to ensure efficiency in patient management and administrative duties.
- Analytical Ability: Capability to analyze data, interpret trends, and generate actionable insights for service improvement.
- Interpersonal Skills: A collaborative approach that fosters teamwork and productive relationships across departments.
- Technical Proficiency: Working knowledge of relevant computer applications and information systems used in healthcare settings.
- Accuracy and Detail Orientation: Ensuring all tasks, from documentation to billing verification, are carried out with precision and consistency.
Location
AAR Hospital, Kiambu Road
Application Procedure
Interested candidates are invited to send their application letter and CV ONLY to [email protected]. Applicants are required to indicate their expected salary clearly in the application letter.
The hospital encourages all qualified individuals who meet the above criteria to submit their applications before the stated deadline. This role presents an opportunity to join a dynamic healthcare environment dedicated to excellence, innovation, and patient-centered service delivery.
This comprehensive role at AAR Hospital seeks a professional who can blend clinical knowledge with administrative acumen, ensuring that patients receive not only effective treatment but also a seamless and supportive care experience. The Care Manager will serve as a key link between patients, medical teams, and the hospital’s management, driving improvements in service quality and patient satisfaction.
The successful candidate will contribute meaningfully to the institution’s mission of promoting wellness and advancing the quality of healthcare delivery within the region.
Deadline for Application: 21st October 2025
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