The Norwegian Refugee Council (NRC) is seeking to recruit a Regional ICT Intern to join its East and Southern Africa Regional Office based in Nairobi, Kenya. The position offers a valuable opportunity for a recent graduate to gain practical experience in Information and Communication Technology (ICT) within an international humanitarian organization. The intern will support the regional office in maintaining ICT infrastructure, ensuring smooth operation of systems, and assisting with the implementation of NRC’s ICT policies.
The role is designed for individuals looking to deepen their understanding of ICT operations in a professional setting that emphasizes compliance, efficiency, and user support. Working closely with the regional ICT team, the intern will play a critical role in maintaining system functionality, supporting staff with ICT-related challenges, and contributing to the enhancement of information security across NRC operations in the region.
NRC values the professional development of its interns and provides them with the opportunity to work within a supportive environment, gaining exposure to both the technical and administrative dimensions of ICT in a humanitarian organization. The Regional ICT Intern will work under the supervision of the ICT team, assisting in routine tasks, troubleshooting, and systems management.
Position: Regional ICT Intern
Duty Station: Nairobi, Kenya
Region: East and Southern Africa
Category: Information Technology and Systems
Job Schedule: Full-time
Posting Date: 13 October 2025
Application Deadline: 19 October 2025, 03:00 (EAT)
Job Purpose
The Regional ICT Intern will support the implementation and maintenance of NRC’s ICT systems, ensuring that the organization’s technology infrastructure runs efficiently and securely. The position involves providing technical support to end-users, assisting in system configuration, supporting information security practices, and ensuring compliance with established ICT standards.
The successful candidate will assist in coordinating ICT-related activities, troubleshooting hardware and software issues, and ensuring effective utilization of technology to support the overall mission of NRC. The internship is an excellent opportunity for a recent graduate to apply theoretical knowledge in a real-world context and to develop hands-on skills in ICT management within a humanitarian and development framework.
Key Responsibilities
1. Generic Responsibilities
The intern will contribute to the day-to-day ICT operations at the regional office by supporting the implementation of NRC’s ICT guidelines and ensuring systems are maintained in optimal working condition.
- Implement NRC’s ICT policies and guidelines at the office level.
- Schedule and coordinate computer-related services and maintenance tasks.
- Ensure information security across all NRC systems in alignment with the General Data Protection Regulation (GDPR) and organizational standards.
- Provide ICT support and training to staff members to enhance their digital literacy and operational efficiency.
These responsibilities form the foundation of the intern’s role, ensuring that NRC’s ICT systems are not only functional but also secure and compliant with global data protection standards.
2. Specific Responsibilities
In addition to the general duties, the Regional ICT Intern will be actively engaged in providing technical support and assisting in the management of IT infrastructure and assets.
- Provide on-site technical support to end users on hardware and software-related issues, ensuring minimal downtime and quick resolution of problems.
- Assist in the installation, configuration, and maintenance of computer hardware, software, and related IT systems.
- Provide basic training to users on hardware and software usage, ensuring they can effectively operate the systems necessary for their roles.
- Support the ICT team in inventory management and record-keeping for ICT equipment and software, maintaining accurate logs and ensuring accountability of assets.
- Monitor and maintain network connections to ensure consistent and reliable connectivity within the office.
- Perform any other duties as assigned by the ICT team, contributing to the overall success of ICT operations in the regional office.
These responsibilities require a proactive and organized individual with a strong interest in ICT and a commitment to learning. The intern will gain exposure to various aspects of IT support, from hardware troubleshooting and software maintenance to network management and user training.
Role Impact and Learning Opportunities
The Regional ICT Intern will play an important supporting role in ensuring that NRC’s ICT systems within the regional office are efficient and reliable. The position provides a learning platform that bridges the gap between academic studies and practical field application. Interns will learn how ICT supports humanitarian operations, gain practical experience in systems management, and develop essential skills in user support and data security.
Through daily collaboration with experienced IT professionals, the intern will understand how ICT functions within a large, multi-country organization and will have the opportunity to contribute to real operational improvements. The role emphasizes learning by doing, with direct exposure to ICT service delivery, systems monitoring, and organizational compliance processes.
Working Relationships
The Regional ICT Intern will report directly to the regional ICT team and will work closely with staff from various departments to provide ICT support. The role requires frequent interaction with internal users, vendors, and service providers to ensure effective ICT service delivery.
Performance Indicators
Success in this role will be measured by:
- Timely and effective support to users experiencing ICT issues.
- Proper implementation of NRC’s ICT policies and security standards.
- Accurate documentation and record-keeping of ICT equipment and software inventory.
- Active contribution to the smooth operation of network systems and data management processes.
- Demonstrated learning and improvement in technical and interpersonal skills throughout the internship period.
Desired Profile
The ideal candidate for this internship should be a recent graduate with a keen interest in ICT systems, information security, and user support. The individual should be detail-oriented, eager to learn, and capable of working collaboratively within a team environment.
Requirements
- Recently graduated from a college or university degree program in Information Technology, Computer Science, or a related field.
- Strong problem-solving skills and practical experience in troubleshooting common hardware and software issues.
- Familiarity with Microsoft Office applications and various operating systems, including Windows and macOS.
- Understanding of basic networking concepts and IT system maintenance.
- Good written and verbal communication skills to interact effectively with staff and provide clear technical guidance.
- Ability to work both independently and collaboratively within a team.
- Eagerness to learn and take on new challenges in a dynamic, fast-paced environment.
Location and Work Environment
The position is based in Nairobi, Kenya, at the NRC East and Southern Africa Regional Office. The intern will be part of a diverse, multicultural team dedicated to supporting field operations and regional initiatives. The environment is collaborative and professional, providing exposure to both technical and operational functions within an international NGO.
Duration and Schedule
This is a full-time internship. The intern is expected to be available during regular office hours and to participate in all scheduled ICT maintenance activities and team meetings.
Additional Information
This internship is intended for candidates seeking practical exposure in ICT within the humanitarian and development context. NRC encourages recent graduates who are passionate about information technology and service delivery to apply. The position offers a hands-on learning opportunity and a chance to gain experience in an organization recognized for its humanitarian impact and global reach.
Application Information
Applications for this position must be submitted before 19 October 2025, 03:00 (EAT). Interested applicants are encouraged to review the detailed job description available via the provided link for further insights into the role and its requirements.
Please use the provided online portal to submit your application for the Regional ICT Intern – East and Southern Africa (Nairobi, Kenya) position.
