KCB Group is a leading financial institution in East Africa, recognized for its long-standing commitment to innovation, operational excellence, and customer-centric service. As part of its mission to drive growth and maintain leadership in the banking and financial services sector, KCB Group is inviting applications from qualified and motivated professionals for several key positions within the organization.
The available roles present an excellent opportunity for experienced professionals seeking to contribute to a dynamic and transformative environment that values integrity, teamwork, and excellence. The positions include Sourcing Category Manager, Digital Support Specialist, and Cybersecurity Specialist – Identity & Access Management.
Each role plays a vital part in supporting KCB Group’s strategic goals and operational efficiency. The following sections provide detailed descriptions of each position, including their responsibilities and expectations.
Digital Support Specialist
Deadline: November 7, 2025
The Digital Support Specialist will report to the Manager, Digital Channels, and will play an instrumental role in providing technical support for the bank’s IT digital channels systems. This role is vital to ensuring the seamless performance and reliability of digital banking platforms, which serve as a cornerstone of KCB Group’s commitment to innovation and customer satisfaction.
Job Description
The Digital Support Specialist will focus on maintaining the operational integrity and availability of the bank’s digital systems. The role requires close coordination with third-party service providers and other internal IT units to ensure uninterrupted service delivery.
Key responsibilities include diagnosing and resolving system issues affecting digital channels, including mobile banking, internet banking, and related platforms. The specialist will proactively monitor system performance to identify potential issues and ensure corrective action is taken promptly to prevent service disruptions.
The role involves managing user requests, system incidents, and change management processes in accordance with established IT service management (ITSM) frameworks. The Digital Support Specialist will also document technical processes, maintain system configuration records, and support testing and implementation of system upgrades or new features.
Additional responsibilities include:
- Providing day-to-day operational support for all digital banking platforms and related backend systems.
- Liaising with third-party vendors to troubleshoot and resolve integration or system performance issues.
- Assisting in the deployment and testing of software patches, updates, and new digital solutions.
- Supporting the continuous improvement of digital banking services by identifying opportunities for system optimization and efficiency.
- Ensuring compliance with IT security and governance policies when handling system configurations and data.
This role requires attention to detail, strong technical aptitude, and the ability to work effectively under pressure to maintain optimal system performance and customer experience. The Digital Support Specialist will contribute directly to KCB Group’s strategic objective of delivering secure, reliable, and innovative digital services.
Application Process
Interested candidates are encouraged to apply for the positions before the specified deadlines. Each position offers an opportunity to work in an environment that fosters innovation, professional growth, and collaboration. KCB Group is committed to attracting and retaining top talent to drive its continued success across local and regional markets.
Applications should be submitted in accordance with the instructions provided in the job listing. Ensure that all required documents are included and that applications are submitted before the deadline.
