National Bank of Kenya continues to evolve its service offerings within the Kenyan banking landscape, guided by an ambition to strengthen its retail, business, and specialized banking solutions. As part of this progression, the Bank is seeking experienced and driven professionals to support key business units and enhance service delivery across multiple customer segments. These opportunities cater to individuals with strong commercial acumen, deep understanding of financial services, and the ability to navigate dynamic market needs. The roles listed below represent significant pillars within the Retail Banking Division, MSME portfolios, Women Banking initiatives, Islamic Banking propositions, and business relationship management. The Bank invites applications from qualified individuals who demonstrate professional integrity, adaptability, and commitment to effective customer management.
The following sections outline each vacancy in detail, including the job purpose, scope, and responsibilities for every listed position. Each role has been structured to give applicants clarity on expectations and the operational environment they will support. Applicants are encouraged to review the roles carefully and identify where their experience aligns with the Bank’s ongoing strategic direction. All positions are aligned with the Bank’s core objectives of improving client experience, deepening portfolio penetration, safeguarding prudent risk management, and driving business growth across emerging and established markets.
VACANCY 1: MANAGER MSME, RETAIL BANKING
The Manager MSME, Retail Banking role focuses on expanding and strengthening the Micro, Small, and Medium Enterprise customer segment. This position is central to supporting SMEs’ financial needs, ensuring tailored solutions, and positioning the Bank as a reliable partner in business growth.
Job Description
The role holder will be responsible for developing and implementing an MSME strategy aligned with the overall Retail Banking objectives. The manager will lead market penetration efforts, identify competitive opportunities, and ensure delivery of lending and non-lending solutions suited to small businesses. Part of the role includes evaluating the performance of MSME portfolios, identifying emerging risks, and proposing interventions that enhance portfolio quality.
The position oversees customer acquisition for the MSME segment, ensuring that value propositions meet the dynamic needs of small business clients. This includes structuring financing products, advising customers on available opportunities, and guiding the development of new MSME solutions. The manager will work closely with branch teams, credit units, product development, and digital banking teams to enhance accessibility and convenience for MSME clients.
The Manager MSME is expected to maintain close engagement with the market, including running SME clinics, visiting key customers, and representing the Bank in forums that support entrepreneurship. The role also includes monitoring competitor activity and recommending changes that position the Bank more competitively. Risk management forms a core component of the job, requiring the manager to enforce prudent lending practices, ensure adherence to credit policy, review loan applications, and collaborate with credit risk teams to maintain quality.
The role further entails tracking MSME revenue budgets, analyzing financial performance, and providing periodic reports to management. The incumbent will also support training of staff on MSME products and customer handling to improve sales productivity and service quality. Strong execution, analytical skills, and an ability to understand sector-specific risks are essential for the success of this position.
VACANCY 2: MANAGER, WOMEN BANKING – ALMASI LADY
This position leads the Women Banking portfolio under the Almasi Lady initiative. It is designed for professionals with a passion for empowering women in business while crafting financial solutions tailored to their needs.
Job Description
The Manager, Women Banking – Almasi Lady is responsible for developing, implementing, and overseeing strategies that drive growth of the Women Banking segment. This role encompasses product development, value proposition alignment, and creation of solutions that address financial and non-financial needs of women entrepreneurs and professionals.
The role holder will conduct regular market assessments to identify opportunities within the women’s market, focusing on financing gaps, affordability, and business environments that affect women-led enterprises. Based on these insights, the manager will refine product offerings, support the creation of bundled services, and work with cross-functional teams to implement segment-focused campaigns.
Part of the responsibilities includes building relationships with women-centric organizations, business forums, and development partners. Through these engagements, the manager will strengthen the Bank’s presence in the women’s market and foster collaborative initiatives that enhance financial literacy, credit preparedness, and entrepreneurship support.
Operationally, the role involves monitoring portfolio performance for the Women Banking segment, analyzing product uptake, and recommending improvements that enhance both customer experience and portfolio health. The manager will guide branches in identifying potential segment clients and provide advisory support to deepen relationships. Additionally, the role includes training frontline teams on the Women Banking value proposition, ensuring consistency across channels.
The role holder will also champion brand positioning for the Almasi Lady initiative, supporting communication strategies that communicate the Bank’s commitment to women in enterprise. The job requires strong coordination, stakeholder management, and portfolio oversight skills.
VACANCY 3: RELATIONSHIP MANAGER, ISLAMIC BANKING
The Relationship Manager, Islamic Banking is focused on developing and maintaining relationships with clients seeking Shariah-compliant financial solutions. This role caters to customers who require structured guidance in Islamic banking principles and product offerings.
Job Description
The Relationship Manager will manage a portfolio of Islamic Banking clients, providing advisory services and ensuring customer satisfaction. The position requires a strong understanding of Islamic Banking products such as Murabaha, Musharaka, Ijara, and other Shariah-compliant financing structures. The role holder will engage new and existing clients, structure financing requests, and ensure that the Bank’s offerings meet clients’ business and personal needs within Shariah guidelines.
The job involves generating new business through market mapping, customer visits, and participation in community or industry events relevant to Islamic Banking. The Relationship Manager will support clients through the financing process, ensuring documentation meets Shariah and policy standards. The role also includes facilitating approvals, monitoring account activities, and ensuring timely service delivery.
The role holder will collaborate with the Shariah Advisory Board to ensure transactions are compliant. They will regularly review portfolio performance, identify early warning signs, and escalate issues to credit and risk teams. They are expected to maintain a strong credit discipline, aligning each transaction to the Bank’s risk appetite.
Additionally, the Relationship Manager will support product enhancements by providing customer feedback to product development teams. The role involves delivering periodic reports on performance, pipeline, and customer activities. A proactive and customer-focused approach is essential.
VACANCY 4: RETAIL SALES MANAGER
This position is crucial to driving sales performance across retail banking products and ensuring that branch and field teams deliver on acquisition targets.
Job Description
The Retail Sales Manager will lead retail sales activities across designated regions or channels. The role involves developing and monitoring sales strategies, coordinating sales teams, and ensuring productivity in customer acquisition for retail products such as savings accounts, current accounts, personal loans, mortgages, and digital banking solutions.
The role holder will set sales targets, monitor achievements, and design interventions for underperforming teams. They will also analyze market trends, review competitor activities, and advise management on shifts required to maintain market competitiveness. As part of enhancing customer experience, the Retail Sales Manager will work with branches to streamline sales processes and improve lead management and conversion.
A key component of the role includes managing sales campaigns, product promotions, and field activations. The manager will ensure campaigns are well executed, compliant with internal controls, and aligned with marketing and product teams. The role holder will also be responsible for training and mentoring sales teams to improve skills, product knowledge, and sales techniques.
The Retail Sales Manager is expected to prepare periodic sales reports, review sales pipelines, and recommend strategic adjustments. They will collaborate with product development teams to refine offerings based on customer feedback gathered from the field. The role requires strong leadership, analytical thinking, and operational discipline.
VACANCY 5: SENIOR RELATIONSHIP MANAGER, ISLAMIC BANKING
This position provides senior-level oversight of high-value Islamic Banking customers and complex Shariah-compliant financing deals.
Job Description
The Senior Relationship Manager will manage a portfolio of corporate and high-net-worth Islamic Banking clients, ensuring delivery of comprehensive and compliant financial solutions. The role requires deep expertise in Shariah-compliant financing structures, strong deal structuring capabilities, and the ability to manage large or strategic accounts.
The role holder will be responsible for identifying opportunities for portfolio growth, structuring financing deals, and managing multi-product relationships. They will coordinate with internal teams including credit, legal, and the Shariah Advisory Board to ensure that financing proposals meet compliance and risk requirements. Managing client expectations, negotiating terms, and maintaining relationship health are core parts of this position.
The Senior Relationship Manager will also play a key role in overseeing portfolio risk by monitoring exposures, identifying early warning signs, and taking corrective actions. They will regularly update management on pipeline activities, client issues, and market developments. The role requires high levels of engagement, professionalism, and ability to handle complex customer needs.
VACANCY 6: BUSINESS BANKER
The Business Banker role supports business customers across various sectors by providing financial solutions that enhance operational efficiency and business growth.
Job Description
The Business Banker will manage a portfolio of business clients, ensuring they have access to financing, transactional solutions, and advisory services. The role involves conducting customer visits, analyzing business needs, and recommending suitable banking solutions. The Business Banker will support clients in applying for financing, reviewing loan requests, and ensuring submissions meet internal credit standards.
The role holder will be responsible for portfolio growth through acquisition of new clients and deepening relationships with existing ones. This includes identifying cross-selling opportunities, supporting onboarding activities, and ensuring smooth service delivery. The Business Banker will track customer performance, monitor account conduct, and recommend actions to support portfolio quality.
They will also engage with branch teams, credit units, and product teams to meet customer needs and resolve issues. The role requires periodic reporting on portfolio performance, customer activities, and market opportunities.
