Aga Khan Health Services has announced a recruitment drive for multiple roles at the Aga Khan Medical Centre in Lodwar. These positions form part of the organisation’s ongoing efforts to strengthen health service delivery across its expanding Outreach Health Network in Kenya. The institution continues to enhance its clinical and operational capacity through strategic staffing as it works toward strengthening access to high-quality healthcare. As part of this commitment, the organisation seeks competent professionals to support various functions in pharmacy, patient services, laboratory operations, nursing, and clinical care.
The Aga Khan Medical Centre, Lodwar, operates under the Aga Khan Hospital, Kisumu (AKHK), an institution of the Aga Khan Health Service, Kenya. AKHK functions within the broader framework of the Aga Khan Development Network (AKDN) and is recognised for its growth trajectory and adherence to high standards of quality and safety. With a network of facilities across the region and a focus on continuous improvement, the organisation now invites qualified and motivated individuals to apply for the following positions.
Pharmaceutical Technologist – Aga Khan Medical Centre, Lodwar
This position reports to the Pharmacy Manager and is responsible for supporting the delivery of efficient, effective, and quality pharmacy services within the outreach facility. The role is centred on ensuring that medication dispensing practices align with approved standards, safety principles, and institutional procedures. The pharmaceutical technologist will play an integral part in safeguarding patient wellbeing through accurate dispensing, stock management, and patient counselling.
Key responsibilities include receiving and reviewing prescriptions to ensure appropriateness before dispensing and completing all dispensing activities accurately and efficiently. The role requires the individual to consult prescribers in cases of inaccuracies or illegible prescriptions, documenting any identified errors and sharing relevant information with interdisciplinary teams for corrective action.
Another critical function is verifying medication expiry dates before dispensing and ensuring that all medication labels contain the correct patient information, including name, unique identifier, drug name, dosage, quantity, and usage directions. The technologist will compound extemporaneous preparations and prepare specific intravenous medications following laid-down guidelines. Patient counselling on medication usage, modes of administration, and the operation of any related medical devices will also be part of the daily responsibilities.
The position involves maintaining optimal stock levels using the ABC-VEN guide, re-order principles, and FEFO (first-expiry, first-out) rules. The technologist will monitor the status of formulary drugs, including stockouts, slow-moving items, and soon-to-expire medications, taking necessary action in collaboration with relevant teams. Additionally, the role includes observing environmental health and safety measures in handling, storing, and dispensing medications to uphold regulatory and organisational standards.
Patient Services Officer – Aga Khan Medical Centre, Lodwar
Reporting to the Medical Officer in Charge, this role focuses on supporting efficient patient flow and ensuring accuracy in revenue capture in accordance with hospital policies. The Patient Services Officer is expected to provide continuous customer service while reducing risks to patients and the institution. This role requires close collaboration with clinical staff to support operational efficiency.
Key responsibilities include reporting to the workstation punctually and demonstrating strong interpersonal skills in engaging with both patients and staff. The officer will play an important role in promoting good public relations by ensuring that patients feel welcomed and acknowledged. Duties include welcoming patients, assisting with registration on the hospital’s health management information system, and verifying the accuracy of personal identification details provided during registration.
The Patient Services Officer will handle customer inquiries promptly and manage patient queues to promote smooth service flow. Maintaining cleanliness at the workstation, answering telephone calls professionally, and using proper telephone etiquette are core expectations. The officer will also issue claim forms and preauthorization documents, ensuring that patient details are accurate and advising patients on how to proceed with these forms during clinical consultations.
Revenue-related responsibilities include confirming and collecting payments via cash, mobile money, or credit card, issuing receipts, and safeguarding collected funds until formally handed over or deposited according to hospital cash-handling policies. The role also involves validating credit patients, billing them in the management system, generating invoices, obtaining patient signatures, and safeguarding corresponding documentation.
Further duties include educating patients about admission requirements, preparing daily transaction summaries, recording transactions in designated registers, and organising invoices for dispatch to the claims department. The officer will also scan preauthorization forms for elective admissions and follow up to ensure approval before scheduled procedures. Any pending or unapproved requests must be documented and escalated before the end of each shift.
Laboratory Technologist – Aga Khan Medical Centre, Lodwar
Reporting to the Laboratory Manager, this position ensures the delivery of accurate, efficient, and high-quality laboratory services. The Laboratory Technologist will support diagnostic processes by ensuring timely processing, analysis, and reporting of laboratory test results. This role demands a high level of precision and adherence to established quality standards.
Key responsibilities include receiving and processing laboratory samples, performing analyses, and releasing accurate results while following established procedures. The individual will participate in quality assurance activities such as monitoring internal quality controls, engaging in proficiency testing, and adhering to continuous quality improvement measures designed to maintain reliable service delivery.
The role also involves routine maintenance and troubleshooting of laboratory equipment to ensure operational efficiency. Keeping detailed and accurate records of laboratory procedures, results, and other relevant information is required to support traceability and regulatory compliance. The technologist must also adhere to established laboratory safety standards, promoting a secure environment for both staff and patients.
Staying updated on evolving laboratory techniques, scientific advances, and industry developments is encouraged through professional development and continuing education. The individual must also support efforts to maintain compliance with accreditation standards, including ISO and other relevant regulatory frameworks, to sustain the department’s accreditation status.
Nursing Officer – Aga Khan Medical Centre, Lodwar
The Nursing Officer will be responsible for providing direct patient care, ensuring safe clinical environments, and participating in quality improvement initiatives. This role contributes to the continuity of care by ensuring that all patients receive appropriate nursing interventions based on assessed needs.
Key responsibilities include identifying patient-specific needs and adjusting care plans accordingly. The Nursing Officer will prioritise care for critically ill patients based on comprehensive assessment data. Ensuring a safe environment through adherence to infection prevention and control practices is central to the role, along with timely safety checks to uphold patient welfare.
Accurate and prompt documentation of assessment data, investigations, care provided, interactions with patients and families, and discussions with multidisciplinary teams is required. The officer will also participate in nursing education, departmental audits, spot checks, and skill competency evaluations. In addition, the role involves supporting data collection for evaluating departmental quality indicators.
The Nursing Officer will conduct audits related to infection prevention measures, international patient safety goals, and documentation protocols, taking appropriate action where gaps are identified. Upholding statutory regulations set by the Nursing Council of Kenya and safeguarding confidential information belonging to patients and the hospital are essential expectations.
Clinical Officer – Aga Khan Medical Centre, Lodwar
Reporting to the Head of Outreach, the Clinical Officer will be responsible for providing high-quality clinical assessment, diagnosis, treatment, and management of patients at the medical centre. Beyond clinical duties, the role encompasses administrative and supervisory responsibilities to ensure smooth operations.
Key responsibilities include taking patient history, conducting examinations, diagnosing conditions, and ordering laboratory and imaging investigations. The Clinical Officer will interpret investigation results accurately and treat common ailments typically managed in outpatient settings. The role also includes participating in community healthcare activities in collaboration with other healthcare professionals and guiding patients on health matters.
The Clinical Officer will support preventative and promotive health activities by sensitising patients and the community. Additional responsibilities include performing designated surgical procedures, organising health management teams, and coordinating health management committee meetings. Preparation and presentation of medico-legal reports, along with referral of patients to specialised facilities when necessary, form part of the job.
This role also carries operational responsibilities such as managing daily activities at the medical centre, ensuring efficient workflow, and maintaining an optimal patient experience. The officer will supervise, mentor, and evaluate both clinical and administrative staff. Implementing operational policies, preparing performance reports, addressing patient complaints, and participating in quality improvement initiatives are also part of the role. Compliance with confidentiality and privacy policies is mandatory.
Conclusion
Aga Khan Health Services invites interested applicants who meet the outlined responsibilities to express their interest in these positions. The roles present an opportunity to contribute to quality healthcare delivery in an expanding outreach environment within the Lodwar region. Each role is critical in strengthening the organisation’s ongoing efforts to uphold high standards of clinical and operational excellence.
