A leading organization within the financial services sector is inviting applications from qualified and experienced professionals to fill several vacant positions across its branch network and head office functions. These opportunities span customer-facing roles, operational support, compliance oversight, and senior finance leadership, reflecting the organization’s continued focus on strengthening service delivery, governance, and financial management.
The available roles are based in Kisii and at the Head Office, with varying contract terms and responsibilities aligned to departmental objectives. This recruitment exercise seeks individuals who can contribute effectively within structured environments, uphold professional standards, and support organizational goals through consistent performance and adherence to established policies and procedures.
This job advert is intended for publication on a third-party job board and provides a comprehensive overview of each role, including departmental context, key responsibilities, reporting expectations, and the scope of work. All information has been presented in a neutral, professional tone and in third-person perspective to support clarity and accessibility for a wide audience of potential applicants.
Available Positions Overview
The following positions are currently open for application:
- Customer Experience Advisor – Branch Operations, Kisii
- Teller – Branch Operations, Kisii
- Assistant Manager, Custodial Services – Central Operations, Head Office
- Manager, Regulatory and Statutory Compliance – Compliance Department, Head Office
- Assistant Manager, Tax & Fixed Assets – Finance Department, Head Office
- Senior Manager – Financial Reporting – Finance Department, Head Office
Each position is detailed below with a full job description based strictly on the information provided, without the inclusion of additional qualification requirements not expressly stated.
Position 1: Customer Experience Advisor (1)
Department: Branch Operations
Band/Level: Officer
Contract Terms: Open Ended
Length of Contract: Fixed Term Contract
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Customer Experience Advisor role is based within the Branch Operations department and is responsible for supporting front-line service delivery at the branch level. The position focuses on ensuring that customers receive consistent, professional, and efficient service in line with the organization’s service standards and operational guidelines.
The role holder is expected to serve as a primary point of contact for customers visiting the branch, addressing inquiries, guiding customers through available products and services, and facilitating the resolution of service-related issues. This position plays an important role in shaping customer perceptions of the organization and contributes directly to customer satisfaction and retention.
Key responsibilities include welcoming customers to the branch and directing them appropriately based on their needs, responding to customer inquiries in a timely and accurate manner, and providing clear information on branch services and procedures. The Customer Experience Advisor is also responsible for managing customer queues, supporting orderly service flow, and ensuring that service delivery targets are met.
In addition, the role involves capturing customer feedback, escalating complaints or complex issues to the appropriate channels, and following up on outstanding customer requests where necessary. The position requires adherence to internal policies, operational controls, and regulatory requirements applicable to branch operations.
The Customer Experience Advisor works closely with tellers, branch supervisors, and other branch staff to ensure seamless service delivery. The role also includes maintaining accurate records of customer interactions where required and supporting branch initiatives aimed at improving service quality and operational efficiency.
Position 2: Teller (1)
Department: Branch Operations
Band/Level: Officer
Contract Terms: Fixed Term Contract
Length of Contract: Open-Ended
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Teller position is part of the Branch Operations department and is responsible for executing day-to-day cash and transaction-related activities within the branch. This role is critical in ensuring accurate, secure, and efficient processing of customer transactions while maintaining high standards of customer service and compliance.
The Teller is expected to handle a variety of financial transactions, including cash deposits, withdrawals, payments, and other routine banking services offered at the branch. Accuracy, attention to detail, and strict adherence to operational procedures are essential aspects of this role.
Key responsibilities include receiving and processing customer transactions in accordance with established policies, balancing cash drawers at the end of each business day, and promptly identifying and reporting any discrepancies. The Teller is also responsible for verifying transaction documentation, ensuring compliance with internal controls, and supporting fraud prevention measures.
The role involves interacting directly with customers, responding to transactional inquiries, and providing basic information on products and services as required. The Teller is expected to maintain a professional demeanor at all times and contribute to a positive customer experience within the branch environment.
Additional duties may include supporting branch reconciliation processes, assisting with vault management under supervision, and participating in branch audits or reviews as required. The Teller works under the guidance of branch management and collaborates with other branch staff to ensure smooth daily operations.
Position 3: Assistant Manager, Custodial Services
Department: Central Operations
Band/Level: Assistant Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 January 2026
Job Description
The Assistant Manager, Custodial Services role is based within the Central Operations department at the Head Office. This position supports the management and oversight of custodial operations, ensuring that services are delivered efficiently, securely, and in accordance with organizational policies and applicable regulations.
The role holder is responsible for assisting in the coordination of custodial activities, including the safekeeping, administration, and reporting of client assets under custody. The position involves working closely with internal teams and external stakeholders to ensure that custodial processes are executed accurately and within agreed service levels.
Key responsibilities include supporting the development and implementation of operational procedures for custodial services, monitoring daily custodial transactions, and ensuring timely reconciliation and reporting. The Assistant Manager is also involved in identifying operational risks, supporting mitigation measures, and contributing to continuous improvement initiatives within the custodial function.
The role requires the preparation and review of operational reports, escalation of issues or exceptions, and participation in audits or regulatory reviews related to custodial services. The Assistant Manager, Custodial Services also supports staff supervision, training, and performance management within the unit as delegated by senior management.
This position requires close collaboration with compliance, finance, and technology teams to ensure that custodial operations align with broader organizational frameworks and regulatory expectations.
Position 4: Manager, Regulatory and Statutory Compliance
Department: Compliance
Band/Level: Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Manager, Regulatory and Statutory Compliance role is situated within the Compliance department at the Head Office and is responsible for overseeing the organization’s compliance with applicable laws, regulations, and statutory obligations.
The role holder is tasked with developing, implementing, and maintaining regulatory compliance frameworks that support the organization’s operations and strategic objectives. This position plays a key role in ensuring that the organization meets its legal and regulatory requirements and maintains effective relationships with regulators and statutory bodies.
Key responsibilities include monitoring regulatory developments, assessing their impact on the organization, and advising management on necessary actions to ensure compliance. The Manager is responsible for coordinating regulatory reporting, managing statutory filings, and ensuring that submissions are accurate and timely.
The role also involves conducting compliance reviews, supporting internal audits, and overseeing the resolution of regulatory findings or issues. The Manager, Regulatory and Statutory Compliance works closely with other departments to embed compliance requirements into operational processes and to promote a culture of compliance across the organization.
Additional responsibilities include maintaining compliance documentation, supporting regulatory inspections, and providing guidance on compliance-related matters to management and staff. The role requires a structured and analytical approach to compliance management and effective communication with internal and external stakeholders.
Position 5: Assistant Manager, Tax & Fixed Assets
Department: Finance
Band/Level: Assistant Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Assistant Manager, Tax & Fixed Assets role is based within the Finance department at the Head Office and supports the management of tax matters and fixed asset accounting within the organization.
The role holder is responsible for assisting in the preparation, review, and submission of tax-related reports and filings, ensuring compliance with applicable tax laws and regulations. This includes supporting the accurate calculation and reporting of various taxes and coordinating with relevant authorities as required.
In relation to fixed assets, the role involves maintaining accurate fixed asset registers, supporting asset capitalization and disposal processes, and ensuring that depreciation and valuation are recorded in line with organizational policies. The Assistant Manager supports periodic asset verification exercises and contributes to the accuracy of financial records.
Key responsibilities include preparing tax computations, supporting audits related to tax and fixed assets, and assisting in the resolution of tax queries or assessments. The role also involves supporting the development and implementation of internal controls related to tax and asset management.
The Assistant Manager, Tax & Fixed Assets works closely with other finance team members, external auditors, and relevant stakeholders to ensure accurate financial reporting and compliance. The role contributes to the overall integrity of the organization’s financial management framework.
Position 6: Senior Manager – Financial Reporting
Department: Finance
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Senior Manager – Financial Reporting role is a senior leadership position within the Finance department at the Head Office. The role is responsible for overseeing the preparation, accuracy, and timeliness of the organization’s financial reports in line with applicable accounting standards and regulatory requirements.
The role holder provides strategic and operational leadership in financial reporting, ensuring that financial statements present a true and fair view of the organization’s financial position and performance. This position plays a key role in supporting decision-making through high-quality financial information.
Key responsibilities include overseeing the preparation of periodic financial statements, coordinating the financial reporting process across departments, and ensuring compliance with internal policies and external reporting standards. The Senior Manager is responsible for managing the financial reporting team, setting reporting timelines, and ensuring adherence to reporting deadlines.
The role also involves liaising with external auditors, regulators, and other stakeholders on financial reporting matters, addressing audit queries, and implementing recommendations arising from audits or reviews. The Senior Manager – Financial Reporting supports the development of accounting policies and ensures consistent application across the organization.
Additional responsibilities include supporting management reporting, contributing to financial analysis, and participating in strategic finance initiatives. The role requires a strong focus on governance, accuracy, and continuous improvement within the financial reporting function.
Application Process
Interested candidates are invited to submit their applications through the designated application platform before the respective expiry dates indicated for each position. Applicants are encouraged to review the role descriptions carefully to ensure alignment with their experience and career objectives.
