This job hiring advert presents multiple employment opportunities within a regulated financial services institution operating through a branch network and centralized risk and compliance functions. The organization seeks to strengthen its branch banking performance and enterprise risk management capacity by recruiting experienced professionals for relationship management and compliance-related roles. These opportunities are open to individuals with proven capability in customer relationship management, business development, regulatory compliance, risk assessment, and stakeholder engagement within structured operational environments.
The advertised roles are spread across branch banking operations in Nkubu, Meru, and the Nairobi Region, as well as a centralized compliance and risk management function. Each role carries defined responsibilities that align with operational performance, regulatory expectations, and institutional governance standards. The positions are designed for professionals capable of operating with minimal supervision while maintaining strict adherence to internal policies, procedures, and regulatory frameworks.
The following sections provide detailed job descriptions for each position, outlining the scope of responsibility, reporting structures, operational expectations, and contribution to organizational objectives.
Senior Relationship Officer – Nkubu
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 25th January, 2026
The Senior Relationship Officer – Nkubu role is positioned within the branch banking function and is responsible for managing and growing customer relationships within the branch’s catchment area. The role focuses on delivering consistent customer service, driving business growth, and ensuring that customer interactions align with institutional standards and regulatory requirements.
The officer is expected to actively manage a portfolio of customers, ensuring that customer needs are identified, addressed, and reviewed regularly. This includes maintaining ongoing engagement with clients, understanding their financial needs, and coordinating internal resources to deliver appropriate solutions. The role involves balancing relationship management with prudent risk awareness, ensuring that all engagements and transactions are conducted in compliance with internal policies.
The Senior Relationship Officer is responsible for identifying business development opportunities within the local market and contributing to the branch’s overall performance targets. This includes supporting customer acquisition initiatives, deepening existing relationships, and ensuring that service delivery remains consistent and responsive.
In addition, the role requires the officer to participate in branch-level planning activities, contribute to reporting requirements, and support the Branch Manager in implementing operational strategies. The officer is expected to uphold customer confidentiality, promote ethical conduct, and ensure accurate record-keeping for all customer engagements.
Operational duties include coordinating account management activities, monitoring account performance, and ensuring timely resolution of customer queries and issues. The officer also supports compliance with internal controls, participates in audit-related processes, and ensures that branch operations align with established procedures.
Senior Relationship Officer – Meru
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 25th January, 2026
The Senior Relationship Officer – Meru position serves a similar function within the Meru branch, with responsibility for strengthening customer relationships and supporting branch growth initiatives. The role is central to maintaining strong customer engagement while ensuring that branch operations adhere to regulatory and institutional standards.
The officer manages a diverse customer portfolio and is expected to provide consistent service that supports customer retention and satisfaction. This involves regular engagement with clients, proactive follow-up on service requests, and collaboration with other branch teams to ensure timely delivery of services.
Business development forms a core component of the role, with the officer expected to identify opportunities within the local market and contribute to the branch’s growth objectives. This includes supporting customer onboarding activities, promoting relevant products and services, and ensuring that customer needs are addressed appropriately within approved frameworks.
The Senior Relationship Officer also plays a role in supporting operational efficiency at the branch level. This includes participating in daily branch activities, supporting documentation processes, and ensuring that customer records are maintained accurately and securely.
The role requires close collaboration with the Branch Manager to support branch performance monitoring, contribute to internal reporting, and assist in implementing branch-level initiatives. The officer is expected to maintain a high standard of professional conduct and ensure that all interactions reflect the organization’s service standards.
Compliance awareness is a key aspect of the role, with the officer expected to adhere to internal policies, support compliance checks, and participate in risk mitigation activities as required. This includes escalating issues appropriately and ensuring that branch operations remain aligned with regulatory expectations.
Senior Relationship Officer – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 25th January, 2026
The Senior Relationship Officer – Nairobi Region role is designed to support branch banking operations within the Nairobi Region. The position carries responsibility for managing customer relationships across a dynamic and competitive market environment, requiring a structured and disciplined approach to relationship management and service delivery.
The officer is responsible for maintaining and expanding a portfolio of customers, ensuring that service delivery meets defined standards and contributes to overall branch and regional performance. This includes regular customer engagement, monitoring of account activity, and coordination with internal teams to support customer requirements.
The role involves supporting business growth initiatives by identifying potential opportunities within the region and contributing to customer acquisition and retention strategies. The officer is expected to provide input into branch planning activities and support the execution of approved business strategies.
Operational responsibilities include ensuring that customer documentation is complete and accurate, supporting transaction processing in line with procedures, and contributing to branch reporting requirements. The officer is also expected to support the Branch Manager in monitoring performance indicators and addressing operational issues as they arise.
The Senior Relationship Officer must maintain a high level of compliance awareness, ensuring that all customer interactions and transactions align with internal controls and regulatory requirements. This includes participating in internal reviews, supporting audit processes, and escalating concerns where necessary.
Professional conduct, confidentiality, and ethical behavior are essential aspects of the role. The officer is expected to represent the organization professionally in all customer interactions and maintain strong working relationships with colleagues across the branch and regional network.
AML – CFT – CPF and Compliance Analyst
Department: Enterprise Risk Management
Reports to: Senior Manager, Compliance
Application Deadline: 21st January, 2026
The AML – CFT – CPF and Compliance Analyst role is positioned within the Enterprise Risk Management function and is responsible for supporting the organization’s compliance with anti-money laundering, counter-financing of terrorism, and counter-proliferation financing obligations. The role plays a critical part in ensuring that the institution operates within applicable regulatory frameworks and maintains effective compliance controls.
The analyst is responsible for monitoring transactions, customer activities, and internal processes to identify potential compliance risks. This includes reviewing alerts, conducting investigations, and documenting findings in accordance with established procedures. The role requires a structured approach to analysis and a clear understanding of regulatory expectations.
The Compliance Analyst supports the development and implementation of compliance monitoring programs, including ongoing reviews of policies, procedures, and controls. This involves identifying gaps, supporting corrective actions, and contributing to continuous improvement initiatives within the compliance framework.
Reporting is a key component of the role, with the analyst responsible for preparing compliance-related reports, maintaining accurate records, and supporting internal and external reporting requirements. This includes contributing to management reports and regulatory submissions as required.
The role also involves supporting training and awareness initiatives related to AML, CFT, CPF, and broader compliance obligations. The analyst may assist in developing training materials, supporting delivery sessions, and responding to internal compliance-related queries.
Collaboration with other departments is essential, as the analyst works closely with business units to support compliance implementation and address identified risks. The role requires effective communication skills and the ability to provide guidance while maintaining independence and objectivity.
The Compliance Analyst is expected to stay informed on regulatory developments and support the organization in responding to changes in the regulatory environment. This includes reviewing regulatory updates, assessing potential impacts, and supporting implementation efforts under the guidance of the Senior Manager, Compliance.
General Information
All roles described in this advert operate within established governance frameworks and require adherence to internal policies, procedures, and ethical standards. Successful candidates will be expected to demonstrate professionalism, accountability, and the ability to work effectively within structured environments.
The organization is committed to fair and transparent recruitment processes and encourages applications from qualified individuals who meet the role requirements as described in the job descriptions above. Only shortlisted candidates may be contacted.
