CAREER OPPORTUNITIES AT EQUITY BANK – KENYA
Equity Bank continues to strengthen its position as a leading financial institution by attracting professionals who are driven, innovative, and customer-focused. We are committed to building sustainable careers, delivering exceptional customer experiences, and supporting economic growth across our markets. To support our expanding operations, we invite qualified and motivated candidates to apply for the following roles based in Kenya.
Relationship Officer – Personal Banking
Closing Date: 23 January 2026
Responsible for managing and growing personal banking customer relationships. The role focuses on deepening customer engagement, identifying cross-selling opportunities, resolving customer issues, and supporting branch-level sales targets while delivering consistent service excellence.
Relationship Officer – Biashara Banking
Closing Date: 23 January 2026
This role supports small business customers by managing relationships, understanding client needs, offering suitable financial solutions, and driving portfolio growth while ensuring service quality and long-term customer retention.
Product Manager – Enterprise Document Management
Closing Date: 30 January 2026
The role oversees the strategy, development, and lifecycle management of enterprise document management solutions. Responsibilities include aligning solutions with business needs, coordinating stakeholders, and ensuring systems support operational efficiency and compliance.
O&M Team Lead – Senior Manager
Closing Date: 30 January 2026
Responsible for leading operations and maintenance teams, ensuring system stability, service continuity, and operational excellence across assigned platforms. The role drives performance, risk management, and continuous improvement initiatives.
O&M Other Platforms – Senior Officer
Closing Date: 30 January 2026
Supports operations and maintenance of various technology platforms, focusing on availability, issue resolution, monitoring, and service optimization to ensure seamless business operations.
Assistant Manager – Trade Operations
Closing Date: 21 January 2026
Manages trade finance operations, ensuring accurate processing, compliance with internal controls, and timely service delivery to customers while supporting operational efficiency and risk management.
Sustainability and ESG Analyst
Closing Date: 26 January 2026
Supports the bank’s sustainability agenda through ESG data analysis, reporting, and monitoring. The role contributes to environmental, social, and governance initiatives and tracks performance against sustainability goals.
Biashara Banking – Quality Manager
Closing Date: 23 January 2026
Ensures service quality and process excellence within Biashara Banking. Responsibilities include monitoring performance standards, improving customer experience, and driving continuous service improvement.
Relationship Manager – SME
Closing Date: 27 January 2026
Manages SME client portfolios by building strong relationships, identifying growth opportunities, and delivering tailored financial solutions that support business growth and portfolio performance.
Contact Centre Excellence Manager
Closing Date: 27 January 2026
Leads initiatives to enhance contact centre performance, service quality, and operational efficiency while ensuring consistent and positive customer experiences across all contact channels.
CX Intelligence Lead
Closing Date: 27 January 2026
Responsible for customer experience analytics, insights, and reporting. The role uses customer data to inform decision-making, improve service delivery, and enhance overall customer journeys.
Customer Engagement Excellence Manager
Closing Date: 27 January 2026
Drives customer engagement strategies, ensuring meaningful interactions across channels and improving customer satisfaction, loyalty, and retention.
Group CX Partner – Service Engagement
Closing Date: 27 January 2026
Acts as a strategic partner to business units on customer experience initiatives, embedding service excellence standards and supporting consistent CX delivery across the Group.
Relationship Supervisor – SME
Closing Date: 27 January 2026
Supervises SME relationship teams, ensuring portfolio performance, service quality, and adherence to processes while supporting relationship growth and team effectiveness.
Group Supply Chain Risk Governance Manager
Closing Date: 27 January 2026
Oversees supply chain risk governance frameworks, identifying, assessing, and mitigating risks while ensuring alignment with Group policies and risk appetite.
Group Supply Chain Governance Frameworks Manager
Closing Date: 27 January 2026
Responsible for developing and maintaining supply chain governance frameworks to support compliance, efficiency, and transparency across procurement and supply operations.
Group Supply Chain Performance Monitoring & KPI Reporting – Assistant Manager
Closing Date: 27 January 2026
Manages performance monitoring, KPI tracking, and reporting for Group supply chain operations, providing insights to support decision-making and continuous improvement.
Communications and Advertising Manager
Closing Date: 19 January 2026
Leads corporate communications and advertising initiatives, ensuring consistent brand messaging, effective campaigns, and strong stakeholder engagement across platforms.
Senior Product Manager – Fraud, Risk & AML
Closing Date: 26 January 2026
Oversees product strategy and development for fraud, risk, and AML solutions, ensuring systems effectively support risk mitigation, compliance, and operational efficiency.
Business Process Audit Manager
Closing Date: 26 January 2026
Leads audits of business processes to assess controls, efficiency, and compliance, providing recommendations to strengthen governance and operational effectiveness.
Group Supply Chain Compliance Assurance Manager
Closing Date: 26 January 2026
Ensures compliance with supply chain policies, standards, and regulations through reviews, audits, and continuous monitoring.
Head of Youth Banking Segment
Closing Date: 26 January 2026
Provides strategic leadership for the Youth Banking segment, driving growth, innovation, and customer engagement for youth-focused products and services.
Head of Non-Bank Financial Institutions & Financial Institutions
Closing Date: 26 January 2026
Leads relationships and strategy for non-bank financial institutions and financial institutions, driving business growth, partnerships, and portfolio performance.
Chargeback Analyst
Closing Date: 26 January 2026
Handles card chargeback processing, dispute resolution, analysis, and reporting while ensuring compliance with card scheme rules and internal procedures.
Treasury Business Analyst
Closing Date: 23 January 2026
Supports treasury operations through business analysis, process improvement, reporting, and system optimization to enhance efficiency and decision-making.
