The Branch Business Expansion Manager will oversee the end-to-end execution of strategic branch network expansion across HF Group. The role is responsible for planning, budgeting, managing vendor contracts, service level agreements (SLAs) and statutory compliance, ensuring cost-effectiveness, value-for-money, and operational efficiency whilst delivering major works such as branch network renovations, branch relocation and branch opening projects.
The position ensures projects are delivered on time, within budget, and to the highest standards of quality, safety, and regulatory compliance. In addition, the position supervises service contractors and staff, oversees repairs, revamps, installations, inspections, and general administration, and fosters staff development and training to ensure sustainable and efficient facility management across the Group’s branch network.
Deadline: 2026-01-23
Category: Retail
Subsidiary: HFC
Principle Accountabilities
Project Management:
- Lead planning, design coordination, procurement, and execution of branch revamps, branch fit-outs, and expansion works.
- Ensure projects are delivered within approved timelines, budgets (approx. KES 200M+), and quality standards.
Maintenance Oversight:
- Develop and implement preventive and corrective maintenance schedules for Group facilities and equipment.
- Oversee service contracts, repairs, and upgrades to ensure optimal building functionality.
Budget & Cost Control:
- Prepare and monitor project and maintenance budgets; ensure cost efficiency and value-for-money procurement.
- Track project expenditures and report variances to management.
Health, Safety & Compliance:
- Enforce adherence to statutory, environmental, and occupational safety requirements.
- Coordinate with regulators, auditors, and consultants to ensure full compliance.
Stakeholder Engagement:
- Liaise with internal business units to capture user requirements and align infrastructure projects with strategic needs.
- Manage external contractors, architects, engineers, and service providers for effective delivery.
Reporting & Documentation:
- Maintain accurate project schedules, status reports, contract records, and compliance documentation.
- Provide regular progress updates to Head, Branch Business and project steering committees.
Key Competencies and Skills
- Proficiency in project management tools and software.
- Knowledge of construction standards, building codes, and regulatory frameworks.
- Strong financial acumen in Capex/Opex management.
- Familiarity with property management systems and maintenance planning.
- Understanding of health, safety, and environmental compliance requirements.
- Strong leadership and people management skills.
- Excellent written and oral communication skills.
- Strong interpersonal and negotiation skills for managing diverse stakeholders.
- Customer orientation with focus on staff and client experience.
- Strategic thinking, problem-solving, and decision-making abilities.
- Result-oriented, adaptable, and able to manage competing priorities.
Minimum Qualifications, Knowledge and Experience
- Bachelor’s Degree in Construction Management, Facilities Management, Project Management, or related field.
- Project Management Certification (PMP, PRINCE2, or equivalent) preferred.
- Health, Safety & Environment (HSE) training/certification is an added advantage.
- Minimum of 3-5 years’ proven experience in project and facilities management, with at least 2 years in a managerial capacity with experience in new bank branch opening
- Demonstrated experience in managing multi-million-shilling construction, fit-outs and maintenance projects.
- Strong vendor/contractor management and negotiation skills.
- Experience in financial/budget management for capital projects.
