A leading financial services institution operating within Kenya’s dynamic banking and financial sector is undertaking a significant recruitment exercise aimed at strengthening its Consumer Banking, Corporate & Institutional Banking, and Debt Recovery functions. As part of its continued growth strategy and commitment to delivering high-quality financial solutions to diverse customer segments, the organization is seeking experienced professionals to fill a range of senior and managerial roles based in Nairobi, Head Office, and the Pwani region.
The available opportunities span relationship management, institutional banking, retail recoveries, and custodial services. Each role plays a critical part in supporting the institution’s strategic objectives, enhancing customer engagement, managing risk, and ensuring operational excellence across business lines. These positions are offered on open-ended contracts and are suited for individuals with a strong professional background, proven leadership capability, and the ability to operate effectively within a highly regulated financial environment.
This job advert provides a comprehensive overview of all available positions, including detailed job descriptions outlining the scope of responsibilities, key deliverables, and the contribution each role makes to the wider organization. The information is presented in a structured and neutral format to support suitability for a third-party job board and to enable prospective applicants to clearly understand the expectations associated with each role.
Position 1: Senior Relationship Manager, Elite & Diaspora Banking
Department: Consumer Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Nairobi
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Elite & Diaspora Banking is a senior leadership role within the Consumer Banking division, responsible for managing and growing relationships with high-net-worth individuals, elite clients, and members of the diaspora banking segment. The role is centered on delivering personalized banking solutions, deepening client engagement, and driving sustainable revenue growth through tailored financial products and services.
The position holder is expected to develop and implement relationship management strategies that align with the institution’s overall consumer banking objectives. This includes identifying client needs, structuring bespoke financial solutions, and coordinating internal teams to ensure seamless service delivery. The role requires ongoing engagement with clients to understand evolving financial requirements, manage expectations, and ensure long-term retention.
In addition to direct client management, the Senior Relationship Manager is responsible for portfolio performance, including monitoring revenue, profitability, and risk indicators associated with elite and diaspora accounts. The role involves regular review of client portfolios to ensure compliance with internal policies, regulatory requirements, and risk management frameworks.
The position also plays a strategic role in market development. This includes identifying new business opportunities within the elite and diaspora segments, contributing to product development initiatives, and representing the institution at relevant networking, business, and community forums. The role requires collaboration with product, credit, operations, and compliance teams to ensure that client solutions are delivered efficiently and in line with established standards.
Leadership responsibilities form a core component of the role. The Senior Relationship Manager provides guidance, coaching, and oversight to relationship management teams, ensuring high levels of performance, professionalism, and adherence to service quality standards. The role also contributes to reporting, performance reviews, and the implementation of best practices within the Consumer Banking function.
Position 2: Senior Relationship Manager, Institutional Banking
Department: Corporate & Institutional Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Institutional Banking is a senior-level role within the Corporate & Institutional Banking division, focused on managing relationships with large institutions, corporates, and key organizational clients. The position is responsible for driving business growth, managing complex client portfolios, and ensuring the delivery of comprehensive financial solutions that meet institutional client needs.
The role involves the development and execution of relationship management plans for institutional clients, with a focus on long-term value creation and sustainable partnerships. This includes coordinating the delivery of lending, transaction banking, cash management, trade finance, and other institutional banking services.
The position holder is responsible for originating new business opportunities, structuring transactions, and working closely with credit, risk, and legal teams to ensure that all facilities are appropriately assessed, approved, and documented. Ongoing monitoring of client performance, exposure levels, and compliance with agreed terms is a key component of the role.
The Senior Relationship Manager also plays a critical role in risk management by ensuring that institutional client relationships are managed within the bank’s risk appetite. This includes proactive identification of potential issues, engagement with clients to address emerging risks, and implementation of corrective actions where required.
In addition, the role contributes to strategic planning within the Corporate & Institutional Banking division. This includes market analysis, participation in sector-focused initiatives, and collaboration with senior management to refine institutional banking strategies. The position requires regular reporting on portfolio performance, pipeline development, and key relationship metrics.
Stakeholder engagement is central to this role. The Senior Relationship Manager represents the institution in high-level discussions with institutional clients, industry bodies, and external partners, ensuring that the bank’s interests are effectively articulated and protected.
Position 3: Senior Officer, Retail Recoveries
Department: Debt Recovery & Special Assets
Band/Level: Senior Officer
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 29 January 2026
Job Description
The Senior Officer, Retail Recoveries role is based within the Debt Recovery & Special Assets department and is responsible for managing the recovery of non-performing retail loan accounts. The role focuses on minimizing credit losses, maximizing recoveries, and ensuring that recovery activities are conducted in line with internal policies, regulatory requirements, and ethical standards.
The position holder is responsible for handling a portfolio of delinquent retail accounts, including personal loans, credit cards, and other consumer credit facilities. This involves analyzing account performance, engaging with customers to understand repayment challenges, and negotiating appropriate repayment arrangements.
The role requires the implementation of recovery strategies that balance effective collections with customer relationship considerations. This includes coordinating with internal stakeholders such as branch teams, legal units, and external recovery agents to ensure timely and effective resolution of non-performing accounts.
The Senior Officer is also responsible for monitoring recovery performance, maintaining accurate records, and preparing regular reports on recovery progress, trends, and outcomes. The role involves identifying accounts requiring escalation to legal recovery, asset realization, or write-off processes and ensuring that such actions are properly documented and approved.
Compliance and risk management are integral to the role. The position holder ensures that all recovery actions adhere to applicable laws, regulations, and internal guidelines, including customer communication standards and data protection requirements.
In addition, the role contributes to the continuous improvement of recovery processes by providing feedback on emerging trends, operational challenges, and opportunities for enhancing recovery efficiency within the retail portfolio.
Position 4: Relationship Manager, Elite & Diaspora Banking – Pwani
Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Pwani
Expiry Date: 26 January 2026
Job Description
The Relationship Manager, Elite & Diaspora Banking – Pwani is a managerial role within the Consumer Banking division, responsible for managing relationships with elite and diaspora clients within the Pwani region. The role focuses on delivering personalized banking services, growing client portfolios, and supporting the expansion of the institution’s presence in the regional elite and diaspora market.
The position holder is responsible for day-to-day management of client relationships, including understanding client financial needs, recommending appropriate products and services, and ensuring timely resolution of client inquiries and issues. The role involves proactive engagement with clients to identify opportunities for cross-selling and up-selling within the consumer banking product suite.
Portfolio management is a key responsibility, including monitoring account activity, revenue performance, and risk indicators. The Relationship Manager ensures that client accounts are managed in compliance with internal policies and that any emerging risks are addressed promptly.
The role also involves business development activities within the Pwani region. This includes identifying potential elite and diaspora clients, participating in community and business events, and building networks that support market growth. The position requires close collaboration with branch teams, operations units, and support functions to ensure consistent service delivery.
Reporting and administrative responsibilities form part of the role, including maintaining accurate client records, preparing performance reports, and contributing to planning and review meetings within the Consumer Banking division.
Position 5: Head of Custodial Services
Department: Corporate & Institutional Banking
Band/Level: Head
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 30 January 2026
Job Description
The Head of Custodial Services is a senior leadership position within the Corporate & Institutional Banking division, responsible for overseeing the custodial services function. The role provides strategic direction, operational oversight, and governance for the delivery of custodial and related services to institutional clients.
The position holder is responsible for developing and implementing custodial services strategies that align with the institution’s overall corporate and institutional banking objectives. This includes ensuring that custodial products and services meet client needs, regulatory requirements, and market standards.
Operational management is a core aspect of the role. The Head of Custodial Services oversees daily operations, ensuring accuracy, efficiency, and timeliness in the safekeeping, settlement, and reporting of client assets. The role involves establishing and maintaining robust operational controls, risk management frameworks, and service quality standards.
The position also plays a key role in stakeholder engagement, including interaction with institutional clients, regulators, market infrastructure providers, and internal stakeholders. The role represents the institution in discussions related to custodial services, market developments, and regulatory changes.
Leadership and people management responsibilities include managing custodial services teams, setting performance objectives, and supporting staff development. The role is responsible for fostering a culture of accountability, professionalism, and continuous improvement within the custodial function.
In addition, the Head of Custodial Services contributes to business development by supporting the acquisition and retention of custodial clients, participating in product enhancement initiatives, and providing subject matter expertise on custodial services to internal and external stakeholders.
Conclusion
This recruitment exercise presents an opportunity for experienced professionals to join a reputable financial institution at various levels of seniority and functional specialization. The roles outlined above offer the chance to contribute to strategic growth, client relationship management, operational excellence, and risk management across consumer, corporate, and institutional banking segments.
Interested candidates are encouraged to review the detailed job descriptions carefully to assess alignment with their professional experience and career objectives. All positions are offered on open-ended contracts and are based in Nairobi, Head Office, or the Pwani region, depending on the role.
