A leading institution with diversified operations across financial services, digital innovation, retail banking, credit, and risk management is currently undertaking a strategic recruitment exercise to strengthen its workforce. The organization is seeking qualified and experienced professionals to fill several roles across different business units, including Risk & Compliance, Innovation and Digital Transformation, Retail Banking, Credit, and Cash Operations.
These roles are designed to support the institution’s long-term strategic objectives, enhance operational efficiency, strengthen risk governance, improve customer experience, and ensure sustainable portfolio growth. The available positions offer opportunities for professionals to contribute meaningfully to enterprise-wide initiatives, operational excellence, and customer-centric service delivery.
The institution operates within a dynamic and regulated environment, requiring individuals who can work collaboratively across departments, support business growth, and ensure adherence to internal frameworks and external regulatory requirements. The following sections provide detailed job descriptions for each of the advertised positions, outlining their scope, responsibilities, and contribution to the broader organizational mandate.
All interested candidates are encouraged to review the roles carefully and apply for positions that align with their professional experience and career aspirations.
Available Positions
- Risk & Compliance Officer – HFDI
Department: HFDI
Role Overview
The Risk & Compliance Officer will support the Head of Risk – HFDI in the implementation and execution of the Enterprise Risk Management (ERM) framework across corporate-level operations and all HFDI business lines. These include Land Wealth Management, Affordable Housing, Digital Sales, and Shared Corporate Functions. The role is central to ensuring that risks affecting strategy execution, financial performance, regulatory compliance, operational resilience, customer trust, and brand reputation are effectively identified, assessed, monitored, and reported.
This position plays a critical role in embedding a strong risk-aware culture across HFDI operations while supporting management in proactive risk decision-making.
Key Duties and Responsibilities
The Risk & Compliance Officer will assist in the implementation and ongoing maintenance of the Enterprise Risk Management framework across all HFDI business units. This includes supporting risk identification processes to ensure emerging and existing risks are systematically captured and documented.
The role involves coordinating risk assessments at both corporate and business-line levels, ensuring that key risks are evaluated in relation to strategic objectives, operational activities, and regulatory obligations. The officer will support the development and updating of risk registers and ensure that risk ratings, controls, and mitigation actions are accurately reflected.
The position requires continuous monitoring of risk indicators to identify trends that may impact performance, compliance, or operational stability. The role holder will assist in preparing regular risk reports for management, highlighting key risk exposures, mitigation progress, and areas requiring management attention.
In relation to compliance, the officer will support the monitoring of adherence to internal policies, procedures, and applicable regulatory requirements. This includes assisting with compliance reviews, tracking remediation actions, and supporting internal audits and regulatory inspections as required.
The Risk & Compliance Officer will also support awareness initiatives aimed at strengthening risk and compliance culture across HFDI. This may include contributing to training sessions, risk communication materials, and guidance to business teams on risk-related matters.
Additionally, the role will involve collaborating with various stakeholders across Land Wealth Management, Affordable Housing, Digital Sales, and Shared Corporate Functions to ensure risk considerations are integrated into business planning, product development, and operational processes.
- Assistant Manager – Product Development
Department: Innovation & Digital Transformation
Role Overview
The Assistant Manager – Product Development will play a critical role in driving product vision, strategy, and execution within an agile environment. The role is responsible for defining user stories, prioritizing the product backlog, and ensuring that development teams deliver maximum value to the business and its customers.
The position requires close collaboration with Scrum Masters, Developers, UX/UI Designers, and Business Stakeholders to translate business requirements into actionable tasks and deliver customer-centric digital solutions aligned with organizational goals.
Key Duties and Responsibilities
The Assistant Manager – Product Development will be responsible for articulating product vision and ensuring alignment with business strategy and customer needs. This includes working closely with business stakeholders to gather, analyze, and refine requirements into clear and actionable user stories.
The role involves managing and prioritizing the product backlog to ensure that development efforts focus on high-value initiatives. The role holder will continuously review backlog items, balancing business priorities, customer experience considerations, and technical feasibility.
The position requires active participation in agile ceremonies, including sprint planning, reviews, and retrospectives, to ensure effective communication between product and development teams. The Assistant Manager will work closely with Scrum Masters to ensure that agile principles and practices are effectively applied throughout the product lifecycle.
Collaboration with UX/UI Designers is a key component of the role, ensuring that digital solutions are intuitive, user-friendly, and aligned with customer expectations. The role holder will provide input into design decisions and ensure that user feedback is incorporated into product enhancements.
The Assistant Manager – Product Development will also be responsible for monitoring product performance and outcomes, using insights to inform continuous improvement. This includes assessing delivered features against intended objectives and identifying opportunities for optimization or additional enhancements.
The role may also involve supporting stakeholder communication by providing updates on product progress, timelines, and delivered value. This ensures transparency and alignment across technical and business teams.
- Portfolio Manager – Personal Banking
Department: Retail
Role Overview
The Portfolio Manager – Personal Banking is responsible for the management of the Personal Banking portfolio through analysis, monitoring, reporting, and identification of analytical insights. The role ensures the quality and performance of the Personal Banking portfolio while guiding the business in making informed decisions regarding products and revenue streams in line with the bank’s strategic objectives.
The position supports the derivation of additional business opportunities, monitoring of portfolio performance per Relationship Manager, development of value propositions for emerging affluent clients, and collaboration with the credit team to manage risk appetite.
Key Duties and Responsibilities
The Portfolio Manager will oversee the ongoing analysis of the Personal Banking portfolio to assess performance, trends, and risk indicators. This includes monitoring key metrics related to growth, profitability, asset quality, and customer segmentation.
The role involves preparing regular portfolio performance reports for senior management, providing clear insights into portfolio health, emerging risks, and growth opportunities. These reports support strategic decision-making and performance management at various levels of the organization.
The position requires close collaboration with Relationship Managers to monitor portfolio performance at an individual level. This includes identifying performance gaps, supporting targeted interventions, and highlighting best practices that can be replicated across the business.
The Portfolio Manager will contribute to the development and refinement of value propositions tailored to emerging affluent clients. This involves analyzing customer needs, behavior, and preferences to inform product offerings and service enhancements.
The role also involves working closely with the credit team to manage the Personal Banking risk appetite. This includes monitoring portfolio performance against approved risk limits, identifying early warning signals, and supporting proactive risk management actions.
In addition, the role holder will support initiatives aimed at deriving more business from the existing portfolio through cross-selling, upselling, and customer retention strategies informed by data-driven insights.
- Cash Officer – Cash Center
Department: Retail
Role Overview
The Cash Officer – Cash Center is responsible for supporting the day-to-day operations of the cash center to ensure accuracy, efficiency, and compliance with insured limits. The role involves assisting in the repatriation, receipt, confirmation, and sorting of cash handled at the cash center, as well as supporting back-office operations as delegated.
This position plays a vital role in ensuring the integrity and smooth functioning of cash handling operations.
Key Duties and Responsibilities
The Cash Officer will assist in the daily operations of the cash center, ensuring that all activities are conducted in accordance with established procedures and insured limits. This includes monitoring cash levels and supporting controls to mitigate operational risks.
The role involves participating in the repatriation and receipt of cash, ensuring that all cash movements are accurately documented and confirmed. The officer will support cash sorting and verification processes to ensure accuracy and completeness.
The position requires attention to detail in confirming cash balances and identifying discrepancies for prompt resolution. The role holder will work closely with other cash center staff to maintain high standards of accuracy and accountability.
In addition to frontline cash handling activities, the Cash Officer will assist in back-office operations as delegated. This may include record-keeping, reconciliation support, and preparation of operational reports.
The role also requires adherence to internal policies and procedures governing cash handling, security, and operational controls to ensure compliance and minimize risk.
- Collections Manager – Asset Finance
Department: Credit
Role Overview
The Collections Manager – Asset Finance is responsible for managing an assigned portfolio at risk while implementing suitable debt management strategies to minimize impairment. The role requires the development and documentation of clearly defined follow-up strategies for each account to return facilities to full performing status.
This position plays a critical role in safeguarding asset quality and supporting the sustainability of the asset finance portfolio.
Key Duties and Responsibilities
The Collections Manager will oversee the management of the assigned non-performing and at-risk asset finance portfolio. This includes assessing account status, identifying underlying causes of delinquency, and determining appropriate collection strategies.
The role requires the development and implementation of tailored debt management strategies for each account. These strategies must be clearly documented and aligned with the objective of returning accounts to full performing status where possible.
The position involves ongoing follow-up with customers to ensure adherence to agreed repayment plans and to address issues affecting performance. The role holder will monitor progress against recovery plans and adjust strategies as necessary.
The Collections Manager will also track portfolio performance and impairment levels, providing updates and reports to management on recovery progress, challenges, and emerging risks.
Collaboration with internal stakeholders is an important aspect of the role, ensuring alignment with credit policies, risk appetite, and overall portfolio management objectives.
Conclusion
This recruitment exercise presents an opportunity for professionals across risk management, digital product development, personal banking, cash operations, and credit collections to contribute to a dynamic and evolving organization. Each role plays a distinct and important part in supporting operational excellence, customer satisfaction, and sustainable business growth.
Interested candidates are encouraged to review the job descriptions carefully and submit their applications through the designated application channels.
