A leading financial institution with a strong presence in Kenya continues to expand its operations and strengthen its service delivery across consumer banking, corporate and institutional banking, debt recovery, custodial services, and information technology. In line with its strategic growth objectives and commitment to operational excellence, the institution is inviting applications from experienced and capable professionals to fill several open-ended positions based in Nairobi, Head Office, and the Pwani region.
These opportunities span senior management, management, head-level leadership, and officer roles, reflecting the institution’s focus on reinforcing leadership capacity, deepening client relationships, enhancing service management frameworks, and ensuring effective risk and recovery operations. The roles are structured to support long-term institutional goals, client satisfaction, regulatory compliance, and sustainable financial performance.
Each position offers an opportunity to work within a structured, performance-driven environment where accountability, collaboration, and service excellence are central to daily operations. The roles are open-ended, providing continuity and long-term career engagement for successful candidates.
The following sections provide a detailed overview of each available position, including departmental alignment, reporting focus, operational responsibilities, and expected role outcomes.
Position 1: Senior Relationship Manager, Elite and Diaspora Banking
Department: Consumer Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Nairobi
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Elite and Diaspora Banking is a senior leadership role within the Consumer Banking division, responsible for managing and growing relationships with high-value elite clients and diaspora customers. The position focuses on delivering tailored financial solutions, strengthening client loyalty, and driving portfolio growth through proactive engagement and strategic account management.
The role holder is expected to provide leadership in managing complex client relationships, coordinating service delivery across multiple banking functions, and ensuring that elite and diaspora customers receive consistent, high-quality service aligned with the institution’s standards.
Key responsibilities include overseeing a portfolio of elite and diaspora clients, developing customized banking solutions that address client needs, and acting as the primary point of contact for high-value relationships. The role requires close collaboration with internal product teams, risk units, operations, and support functions to ensure seamless service execution.
The Senior Relationship Manager is also responsible for identifying new business opportunities within the elite and diaspora segments, maintaining an in-depth understanding of customer financial profiles, and supporting the growth of deposits, investments, and lending portfolios. Monitoring client performance, addressing service gaps, and resolving escalated issues in a timely and professional manner are central to the role.
Additionally, the role contributes to strategic planning for the elite and diaspora banking segment, including market intelligence gathering, performance reporting, and implementation of customer engagement initiatives. The position requires adherence to internal policies, regulatory requirements, and risk management frameworks while maintaining strong customer advocacy.
Position 2: Senior Relationship Manager, Institutional Banking
Department: Corporate and Institutional Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Institutional Banking operates within the Corporate and Institutional Banking division and is responsible for managing relationships with institutional clients, including large corporates, public sector entities, and other institutional customers.
The role focuses on building and sustaining long-term relationships that support business growth, revenue generation, and effective risk management. The position holder acts as a trusted advisor to institutional clients, coordinating complex banking solutions and ensuring alignment with client financial strategies.
Core responsibilities include managing a portfolio of institutional clients, structuring and coordinating financial solutions across lending, transaction banking, trade finance, and treasury products. The role requires continuous engagement with clients to understand their operational needs, financial objectives, and sector dynamics.
The Senior Relationship Manager is responsible for coordinating internal credit processes, monitoring account performance, and ensuring compliance with credit policies and regulatory standards. This includes preparing account reviews, managing documentation, and working closely with risk and legal teams.
The role also involves identifying new institutional business opportunities, supporting pipeline development, and contributing to sector-focused growth strategies. Maintaining accurate client records, providing regular performance updates, and addressing service delivery issues are key elements of the position.
Through proactive relationship management and strategic engagement, the role supports the institution’s objectives in institutional banking, portfolio quality, and long-term client retention.
Position 3: Senior Officer, Retail Recoveries
Department: Debt Recovery and Special Assets
Band/Level: Senior Officer
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 29 January 2026
Job Description
The Senior Officer, Retail Recoveries role is positioned within the Debt Recovery and Special Assets department and focuses on managing retail loan recoveries to minimize credit losses and support portfolio quality.
The role holder is responsible for handling delinquent retail accounts, implementing recovery strategies, and ensuring timely resolution of non-performing exposures. This position plays a key role in safeguarding the institution’s asset quality while maintaining compliance with internal policies and applicable regulations.
Primary responsibilities include monitoring assigned retail loan accounts, initiating recovery actions, and engaging customers to negotiate repayment arrangements. The role requires accurate assessment of account status, documentation of recovery efforts, and regular reporting on recovery progress.
The Senior Officer works closely with internal stakeholders such as branch teams, legal units, credit departments, and external recovery agents where applicable. Managing escalated cases, coordinating legal recovery processes, and ensuring adherence to approved recovery frameworks are essential components of the role.
The position also involves maintaining accurate recovery records, updating management on trends and challenges, and contributing to process improvements within the retail recoveries function. Ethical conduct, professionalism in customer interactions, and confidentiality are fundamental to the role.
Position 4: Relationship Manager, Elite and Diaspora Banking – Pwani
Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Pwani
Expiry Date: 26 January 2026
Job Description
The Relationship Manager, Elite and Diaspora Banking – Pwani is responsible for managing elite and diaspora customer relationships within the Pwani region under the Consumer Banking division.
The role focuses on delivering personalized banking services, managing assigned client portfolios, and supporting regional growth objectives for elite and diaspora banking. The position holder serves as the primary contact for clients, ensuring that service delivery meets defined standards.
Key responsibilities include managing day-to-day client interactions, understanding customer financial needs, and coordinating appropriate banking solutions. The role requires collaboration with internal teams to support account opening, transaction processing, credit applications, and issue resolution.
The Relationship Manager is also expected to support business development initiatives within the region by identifying potential elite and diaspora customers and supporting onboarding processes. Monitoring portfolio performance, maintaining accurate client records, and ensuring compliance with internal procedures are central to the role.
The position contributes to customer satisfaction, retention, and revenue growth while supporting the overall objectives of the Consumer Banking division in the Pwani region.
Position 5: Head of Custodial Services
Department: Corporate and Institutional Banking
Band/Level: Head
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 30 January 2026
Job Description
The Head of Custodial Services is a senior leadership position within the Corporate and Institutional Banking division, responsible for overseeing the institution’s custodial services function.
The role provides strategic and operational leadership for custody operations, ensuring efficient service delivery, regulatory compliance, and alignment with institutional objectives. The position holder is accountable for the performance, governance, and development of custodial services.
Core responsibilities include managing custodial operations, overseeing asset safekeeping, settlement, reporting, and client servicing activities. The role requires close coordination with internal teams, regulators, market participants, and clients to ensure seamless custody operations.
The Head of Custodial Services is responsible for developing and implementing operational frameworks, policies, and controls that support risk management and service quality. Monitoring operational performance, addressing service issues, and ensuring compliance with regulatory and contractual obligations are key elements of the role.
The position also involves contributing to strategic planning, business development, and product enhancement initiatives within custodial services. Leadership responsibilities include managing teams, supporting staff development, and fostering a culture of accountability and continuous improvement.
Position 6: Senior Manager – IT Service Management
Department: IT and Digital
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 02 February 2026
Job Description
The Senior Manager – IT Service Management role is based within the IT and Digital department and is responsible for overseeing the institution’s IT service management framework.
The position focuses on ensuring the effective delivery, availability, and reliability of IT services that support business operations and digital transformation initiatives. The role holder provides leadership in service governance, incident management, change management, and continuous service improvement.
Key responsibilities include developing and maintaining IT service management policies, procedures, and performance metrics. The role requires coordination with technical teams, business units, and external service providers to ensure service levels meet agreed standards.
The Senior Manager oversees incident and problem management processes, ensuring timely resolution of service disruptions and root cause analysis. Managing change and release processes to minimize operational risk and service impact is also a critical component of the role.
The position contributes to strategic IT planning, service optimization, and alignment of IT services with business priorities. Regular reporting on service performance, risk exposure, and improvement initiatives forms part of the role’s responsibilities.
Through effective leadership and governance, the role supports the institution’s operational resilience, technology reliability, and customer service objectives.
Conclusion
These open-ended positions present opportunities for experienced professionals to contribute to a dynamic financial institution operating across key banking and technology functions. The roles offer long-term engagement within structured departments, with responsibilities that support strategic growth, operational efficiency, and service excellence.
Interested candidates are encouraged to review the role descriptions carefully and submit their applications within the stated timelines.
