An international development organization with operations across Kenya, Rwanda, and Nigeria is inviting applications from qualified, motivated, and results-driven individuals to fill multiple open positions across its technology, strategy, operations, supply chain, and leadership development functions. These roles span internship, fixed-term, and professional employment categories and offer opportunities to contribute to impactful, large-scale programs serving smallholder farmers and communities across Africa.
The organization operates in a dynamic, mission-driven environment that values operational excellence, data-driven decision-making, cross-functional collaboration, and continuous improvement. The advertised positions are designed for individuals who thrive in fast-paced settings, are comfortable working across teams and geographies, and are committed to delivering measurable outcomes through structured processes and thoughtful execution.
This article outlines all currently available vacancies, providing detailed job descriptions to support informed applications. All roles listed below are open to candidates who meet the experience and capability expectations described within each job description.
Available Positions
- Junior Service Desk Technician – Internship
Location: Kenya, Rwanda
Category: Interns
Job Description
The Junior Service Desk Technician – Internship role is designed to support Service Desk backlog management and day-to-day IT operations while providing hands-on exposure to IT Service Management practices. The position focuses on assisting with the tracking, prioritization, and resolution of service tickets, ensuring that operational workflows remain efficient and well documented.
The intern will work closely with Service Desk staff to support incoming requests, incidents, and operational issues. This includes monitoring ticket queues, updating ticket statuses, and ensuring that service requests are routed appropriately to relevant teams. The role also involves supporting documentation efforts, maintaining accurate records of issues and resolutions, and contributing to the overall improvement of service desk processes.
In addition to operational support, the Junior Service Desk Technician – Intern will assist with basic analysis of service desk performance data. This may include identifying trends in recurring issues, flagging bottlenecks in ticket resolution, and supporting the development of process improvements aimed at reducing backlog and improving service quality.
The role provides exposure to operational improvement initiatives within IT environments and offers an opportunity to develop practical skills in issue tracking systems, internal communication, and process coordination. The intern is expected to demonstrate attention to detail, willingness to learn, and the ability to follow established procedures while adapting to evolving operational needs.
Application Information
Interested candidates are encouraged to review the job descriptions carefully and submit their applications through the designated application platform. All positions listed in this article are currently open, and applications will be reviewed on a rolling basis in accordance with organizational recruitment procedures.
